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الأخيرة، حيث تعمل نظام اللوجستيات الرائد في أمازون. بينما يتم إرسال الطلبات إلى الطريق للتسليم، يقوم فريق DSL بمعالجة الطرود التي فشل تسليمها. بعد تلقي المراسلات من خدمة العملاء أو شركاء خدمة التسليم (DSPs)، ستتواصل مع العميل لتحديثه بشأن تسليمه الفاشل أو المحتمل أن يفشل، وتتعمق لحل المشكلة وتعمل مع العميل وشركاء خدمة التسليم لإيجاد حل يضمن تسليم الطرد في نفس اليوم أو في المحاولة التالية.\n\nداخل المحطة اللوجستية، يعد فريق DSL الفريق الوحيد القادر على التواصل المباشر مع العميل. أنت جزء لا يتجزأ من المحطة ومحوري في حل مشكلات التسليم وربط الطرود بعملائنا.\n\n \n\nعن الفريق \n\nمهمتنا هي أن نكون الشركة الأكثر تركيزًا على العميل في العالم، وقليلات هي الأقسام التي يكون لها تأثير مباشر على هذه المهمة مثل فريق خدمة العملاء لدينا. نحن فريق شامل يُمكن أعضاءه ويُعتني بهم، حتى يتمكنوا من تخصيص الوقت والطاقة للتركيز على رضا العملاء. هدفنا هو تقليل الجهد المطلوب من العميل بكل الطرق الممكنة، ومساعدتهم على تحقيق أفضل النتائج بسرعة وكفاءة. ندعم قنوات الخدمة الذاتية لتقديم رؤى خبراء حول أكثر مشكلات عملائنا تعقيدًا.\n \n\nضمن فريق DSL، ستعمل كجزء من فريق وطني مرتبط عبر مواقع تسليم مختلفة في جميع أنحاء مصر. نحن ملتزمون بأعلى المعايير لتوفير خدمة تسليم من الدرجة الأولى وضمان استمرار الثقة لدى جميع عملاء أمازون.\n\n \n\n**المؤهلات الأساسية**\n------------------------\n\n* خبرة في تحديد الأولويات ومعالجة مهام متعددة في أي وقت مع الحفاظ على الالتزام بالمواعيد النهائية، أو خبرة في شركة ذات بيئة سريعة الخطى وتقنيات عالية\n* خبرة في العمل في بيئات سريعة الخطى، وإدارة عبء العمل حتى في أوقات الضغط أو النشاط المتزايد\n* خبرة في استخدام مايكروسوفت أوفيس بما في ذلك أوتلوك وورد وإكسل\n* القدرة على التحدث والكتابة والقراءة بطلاقة باللغة الإنجليزية، والقدرة على تلقي التعليمات باللغة الإنجليزية\n* القدرة على التحدث والكتابة والقراءة بطلاقة باللغة العربية\n* مهارات تواصل شخصي متقدمة وقابلة للتكيف.\n* إلمام بالحاسوب والكفاءة التقنية في استخدام متصفحات ويب متعددة، وبحث قواعد البيانات، وأدوات المراسلة الفورية.\n* مهارات تواصل فعّالة والقدرة على بناء علاقات مهنية دائمة.\n\n**المؤهلات 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الوظيفة الرئيسية \n\nمسؤوليات الوظيفة الرئيسية \n\n* التعاون مع القيادة لتنسيق وتيسير وقياس الأنشطة المتعلقة بالتدريب لمجموعات مساعدي التسليم.\n* تتبع ومراقبة الأداء، بما في ذلك الرحلات التجريبية على الطرق لقياس جودة الأداء على الطرق، والالتزام بالمعايير، وتحديد فرص إعادة التدريب وتحسين العمليات.\n* دعم معايير العمل والبرامج المتعلقة بالسلامة.\n* تدريب مساعدي التسليم الجدد على كيفية قيادة المركبات وتشغيلها.\n* تعزيز ودعم بيئة عمل آمنة، وتقديم خدمة تسليم عملاء عالية الجودة، وتجربة احترافية للسائقين، وثقافة إيجابية.\n* أن تكون خبيرًا في مجالات عمليات مساعدي التسليم وشركاء خدمة التسليم.\n* إجراء مراجعات أسبوعية للأداء مع شركاء التسليم.\n* بناء الثقة والمصداقية من خلال الحفاظ على مستوى عالٍ من النزاهة والتواصل والسلوك المهني.\n* القدرة على العمل 40 ساعة في الأسبوع، مع العمل الإضافي عند الحاجة.\n* العمل بجدول مرِن (عطلات نهاية الأسبوع، و/أو نوبات ليلية).\n* القدرة على رفع 49 رطلاً، والوقوف والمشي خلال نوبات تصل إلى 12 ساعة.\n**المؤهلات الأساسية**\n------------------------\n\n* خبرة في إدارة 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