**Job Summary:** As a Network Operations Center Engineer, you will be responsible for providing advanced technical support and troubleshooting for network infrastructure and guest\-facing systems within the hospitality industry. You will handle daily operations, advanced equipment troubleshooting, network setups, tech dispatches, PMS troubleshooting, ticket hand\-offs, and participate in projects as assigned. **Key Responsibilities:** * Daily Operations: * Handle inbound calls for sites, customers, clients, and partners. * Manage support and client escalations, including priority 1 issues and urgent cases. * Provide real\-time assistance to T2 technicians and update tickets with relevant information. * Advanced Equipment Troubleshooting: * Configure replacement devices and perform software and hardware firmware upgrades. * Coordinate ISP cutovers and troubleshoot all network\-related equipment issues. * Network Setups: * Set up TV networks, special request SSIDs, key encoder systems, safe lock networks, bed bug networks, and associate alert networks. * Issue public IPs to vendors and fulfill network setup requests from sites. * Tech Dispatches: * Troubleshoot issues to verify if a tech dispatch is needed and create statement of work for operation coordinators. * Assist field techs with switch configurations, cable running, and equipment connections. * PMS Troubleshooting: * Install new connectors for PMS interfacing, test with PMS vendors, and troubleshoot portal page issues at franchise hotels. * Ticket Hand\-Off: * Create dispatch hand\-offs and document all severity 1 and 2 tickets for follow\-ups on the next shift. * Projects: * Work on assigned projects in a timely manner, contributing to the team's success and efficiency. * Technical Expertise: * Identify and troubleshoot complex network issues, review and recommend configuration change requests, and maintain expert\-level knowledge of solutions, tools, software, hardware, and configurations. * Collaboration and Support: * Act as a technical adviser and escalation point for the helpdesk team, providing guidance and support as needed. * Engage in troubleshooting efforts with onsite customer resources or third\-party contractors. * Flexibility: * Participate as part of the helpdesk or monitoring teams as needed, contributing to overall team success and efficiency. **Requirements:** * Minimum 1 year of L3 or NOC experience. * Proficiency in network troubleshooting and configuration. * Strong communication and interpersonal skills. * Ability to work in a fast\-paced environment and handle multiple tasks simultaneously. * Bachelor's degree in Computer Science, Information Technology, or related field (preferred). **Location Preference:** * Candidate should be based in Egypt.