### **Job Code:** SE0030### **Employment Type:** Full\-time### **Reporting to:** Key Responsibilities * **Technical Support \& Troubleshooting – Gas Engines and Compressors** * Provide expert\-level support during equipment commissioning, operation, technical sales calls, and PM activities * Diagnose and resolve technical issues on\-site or remotely with minimal supervision. * Recommend improvements or modifications based on failure analysis and performance trends as per OEM recommendations. * **Field Service Operations** * Assisted by OEM expat, lead and supervise service activities at customer sites, including installation, alignment, testing, and start\-up of rotating equipment. * Ensure that service operations are executed safely, efficiently, and within agreed timelines. * Coordinate with internal logistics and planning teams to prepare tools, spare parts, and manpower ahead of interventions. * **Client \& Project Interface** * Act as the main technical point of contact for AIG during and after service interventions. * Prepare and present detailed service reports and technical findings to clients and internal stakeholders. * Support sales and after\-sales teams by providing technical input for service proposals or upgrades. * **Documentation \& Compliance** * Maintain accurate records of service interventions, equipment performance, and technical recommendations. * Ensure all activities are compliant with company standards, client specifications, and applicable HSE guidelines. * **Team Development \& Knowledge Transfer** * Train and mentor junior engineers and technicians, sharing best practices and field experience. * Support continuous improvement by feeding back field insights to design and engineering teams. * **Travel \& Availability** * Willingness to travel frequently (domestic/international) based on project requirements, sometimes on short notice. * Flexibility to be on\-call for urgent technical support or site mobilization. Qualifications * Minimum of **10 years** of hands\-on experience in field service or technical support roles. * **Bachelor’s degree in Mechanical Engineering**. * Proven experience working with at least some of the following equipment: **(Gas Turbines, Air Compressors**, **Reciprocating Gas Compressors**, **Gas Engines**, **Diesel Engines**, **Electric Motors)** * Excellent problem\-solving and analytical abilities. * Effective leadership and communication skills. * Flexibility to travel domestically and internationally, as needed.