The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care \& Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development. ‎ **How you create impact** * Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations. * Collaborate Cross\-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery. * Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention. * Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions. * Optimize Processes: Continuously improve processes and controls to ensure consistent, customer\-centric service. * Ensure Quality \& Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG). * Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution. **What we would like you to bring** * Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development. * Customer\-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships. * Strategic Thinker: Ability to develop and execute customer care and business development strategies. * Collaborative Communicator: Skilled in cross\-functional collaboration and stakeholder engagement. * Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows. * Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics. * Problem Solver: Proactive in handling customer issues and turning challenges into opportunities. * Tech\-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency. **What's in it for you** * At Kuehne \+ Nagel, you’ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry. Are you passionate about logistics and customer care? Join our dynamic team at Kuehne\+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management. Elevate your career with us and make a significant impact in the world of air logistics!