**Job purpose:** Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products. **Key Accountabilities:** * Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,). * Customize Lightning components and page layouts to enhance user experience. * Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard. * Ensure data integrity and cleanliness through regular audits and deduplication processes. * Design and implement automation using flows, process builders, workflow rules, and approval processes. * Create, manage, and deactivate users, roles, profiles, and permission sets. * Maintain user access rights in line with security policies. * Maintain and update automation in response to business changes. * Create and maintain custom reports and dashboards for various business units. * Provide insights and analytics support to end\-users and management. * Manage configuration changes and deployment using sandboxes. * Coordinate with developers and stakeholders on release schedules and system testing. * Monitor system performance and troubleshoot issues. * Coordinate with Salesforce support for bug resolution and platform updates. * Provide user training and create documentation (manuals). * Serve as the first line of support for user issues and system inquiries. * Ensure compliance with internal policies and data protection regulations. * Monitor and manage data visibility and sharing rules. * Track Salesforce licenses and manage third\-party apps and integrations. * Liaise with Salesforce Account Executives for renewals or upgrades. * Granting user access and permission changes based on defined roles. * Implementing minor configuration changes and updates. * Creating standard reports, dashboards, and automation logic. * Implementing significant changes in process automation. * Integrating with external applications or APIs. * Changes that may affect data models or impact multiple departments. * Advising leadership on Salesforce capabilities and roadmap alignment. * Participating in system architecture discussions and scalability planning. **Requirements** * Bachelor\`s degree in Computer Science or any relevant discipline. * Minimum 2 years of relevant experience. * Minimum 3 years of experience Salesforce application * Bachelor\`s degree in Computer Science or any relevant discipline. * Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules.