The "Ignite" Program for People with Disabilities is a one\-year developmental initiative aimed at providing firsthand real\-life work experience in the corporate world while receiving mentorship from exceptional leaders. The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program. Participants will be assigned to project\-based roles that contribute significantly to our business objectives and/or enhance current processes. Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process. **Program Track: Technical Support Engineering** Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work. **Coaching and Mentorship** Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally. **Duration: 12 Months****Type of Employment: Internship** Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!. The "Ignite" Program for People with Disabilities is a one\-year developmental initiative aimed at providing firsthand real\-life work experience in the corporate world while receiving mentorship from exceptional leaders. The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program. Participants will be assigned to project\-based roles that contribute significantly to our business objectives and/or enhance current processes. Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process. **Program Track: Technical Support Engineering** Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work. **Coaching and Mentorship** Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally. **Duration: 12 Months** **Type of Employment: Internship** Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today **Responsibilities** -------------------- * Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services. * Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction. * Learn from senior mentors and experts in the field of cloud computing and data analytics. **Learning Opportunities*** **Introduction to Systems Administration:** Understanding roles, daily responsibilities, challenges, and skills for system administrators. * **Operating Systems:** Learning about installation, management, updates, and monitoring of operating systems and servers. * **Identity \& Authentication Services:** Exploring on\-premises and cloud identity services, multi\-factor authentication, and security. * **Basic Networking:** Understanding networking protocols, the OSI model, IP structure, routing, and VLANs. * **Virtualization**: Learning about virtualization technologies like Hyper\-V, VMWare, and Azure virtual machines. * **Cloud Administration**: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage. * **Security and Monitoring**: Understanding security protocols, email security, securing cloud resources, and mitigating attacks. * Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services. * Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction. * Learn from senior mentors and experts in the field of cloud computing and data analytics. **Learning Opportunities** * **Introduction to Systems Administration:** Understanding roles, daily responsibilities, challenges, and skills for system administrators. * **Operating Systems:** Learning about installation, management, updates, and monitoring of operating systems and servers. * **Identity \& Authentication Services:** Exploring on\-premises and cloud identity services, multi\-factor authentication, and security. * **Basic Networking:** Understanding networking protocols, the OSI model, IP structure, routing, and VLANs. * **Virtualization**: Learning about virtualization technologies like Hyper\-V, VMWare, and Azure virtual machines. * **Cloud Administration**: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage. * **Security and Monitoring**: Understanding security protocols, email security, securing cloud resources, and mitigating attacks. **Qualifications** ------------------ To be eligible for the Technical Support Engineering track, you need to have one of the following:* Technical support, technical consulting, or information technology experience * A bachelor's degree in computer science, information technology (IT), or related field. * Certifications in SQL, coding, development, or other related certifications. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.