About the job SUPERVISOR, EDW \& BI OPERATIONS SUPPORT **Purpose of the job** Ensure the delivery of the DWH required developments towards the agreed scope in a timely manner within the allocated human and money resources and according to the standard quality measures as per the Orange development and project management methodology. **Duties and responsibilities** * Provide support for all production environments like data platforms ETL, Teradata and datalake clusters. * Provide monitoring and application support for ETL jobs , business object and Qlikview and datalake tools * Monitor, analyze and resolve data platform/application related issues. * Diagnose, prioritize and escalate and follow up on any out of line production issues and show stoppers. * Resolve all incidents, service requests within SLA targets. * Willing to work on\-call, on\-site \& multiple sites and shifts in a 24 X 7 environment. * Ensure loading jobs on all platforms finalize as per the SLA. * Be the first responders; regularly communicate the status of the critical operational flows and/or any issues through appropriate communication channel. * Handle any new deployment and rollback actions. * Monitor Platform performance and advise if any enhancement needed. * Ensure integrity, consistency and security across all DWH development components (ETL, BI and Dashboard). * Apply the defined project management methodology, processes and procedures * Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones. **Job specification** **Education** B.Sc. Computer Engineering or equivalent **Experience** * At least 4 years of experience in information systems and systems analysis * Experience in telecommunications business solutions is an asset * Experience in DWH development and support. **Skills and Abilities** * Fluent English and Arabic is a must. * Ability to work in a fast\-paced, dynamic environment, handling multiple concurrent projects and tasks. * Flexibility in dealing with people with diverse working styles. * Ability to work under pressure ad restricted time lines. * Strong information systems background. * Database design/modeling experience (relational/dimensional modeling experience) is an asset. * Data Warehousing background.