**Additional Information** **Job Number**25122074 **Job Category**Reservations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure the accuracy of blocked room lists, reservations, and market rates. Uphold and/or promote company values and culture to new employees. Review and implement new reservation procedures. Process all reservation requests, modifications, and cancellations via phone, fax, or e\-mail. Identify customer reservation needs and determine appropriate room type. Verify room type availability and rate. Explain guarantee, special pricing, and cancellation policies to callers. Respond to special requests and document them. Answer questions regarding hotel facilities/services and rooms. Apply sales techniques to maximize revenue. Enter data into and access the reservation system. Respond to accommodation requests as best as possible. Establish appropriate billing accounts in accordance with Accounting policies. Resolve and record customer issues and questions, or escalate/report to relevant personnel. Assist management in training, scheduling, evaluating, counseling, motivating, and coaching employees; serve as a role model and resource for Guarantee of Fair Treatment and Open Door Policy procedures. Monitor and follow all brand policies and procedures; ensure clean and complete work uniforms are worn; maintain a neat and professional appearance at all times in the workplace; respect confidentiality in sharing brand- and/or hotel-specific information and protect all company assets. Welcome and serve all guests according to brand standards; anticipate and meet their needs and thank them warmly. Use clear and courteous language in all communications; prepare and accurately and thoroughly proofread written documents; answer the phone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Read and visually verify information in various formats. Move, lift, carry, pull, and place objects weighing up to 4.5 kilograms independently. Perform all other duties as requested by supervisors that are aligned with the position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary education. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal employment opportunities, treating everyone with dignity, and offering equal opportunities for all. We have created an environment where the unique characteristics of our employees are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our workforce. We take care to prevent discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.* Combining timeless charm with a pioneering spirit, the St. Regis Hotels \& Resorts brand offers exceptional experiences across more than 50 luxury hotels and resorts worldwide. Since the first St. Regis hotel in New York, founded by John Jacob Astor IV at the dawn of the 20th century, the brand has continuously provided guests with personalized, flawless, and attentive service through its thoughtful staff who blend classic refinement with modern sensibility, along with its exclusive butler service. We invite you to explore our job opportunities. By joining the St. Regis team, you also become part of the Marriott International portfolio of properties. **Choose** a company that enables you to bring out your best, **give** purpose to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.