**Job Description:** The 3PL Logistics Manager is responsible for strategically managing and overseeing all third\-party logistics (3PL) operations related to warehousing, inventory management, co\-packing, and distribution. This role ensures the efficient, compliant, and cost\-effective flow of L'Oréal products from receipt to final delivery, aligning with the company's "Future\-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network. **Key Accountabilities \& Responsibilities:** **I. 3PL Relationship \& Performance Management:** * Strategic Partnership: Develop and maintain a strong, collaborative, and results\-oriented relationship with the 3PL provider(s). * SLA \& KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets. * Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment. * Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals. * Cost Management: Monitor and control 3PL\-related costs, identify cost\-saving opportunities, and ensure budget compliance without compromising service quality. **II. Warehouse Operations \& Inventory Management:** * Operational Oversight: Ensure efficient and accurate inbound receiving, put\-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s). * Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution). * Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes. * Product Quality \& Safety: Ensure compliance with L'Oréal's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations. **III. Distribution \& Transportation Management:** * Last\-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage\-free delivery to customers. * Route Optimization: Work with the 3PL and the W\&D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs. * Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues. **IV. Team Leadership \& Development:** * Guidance \& Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data \& Co\-packing Specialist, W\&D Supervisor). * Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members. * Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands. **V. Data Management \& Co\-packing:** * Master Data Integrity: Partner with the Master Data \& Co\-packing Specialist to ensure accurate and up\-to\-date master data within logistics systems, crucial for seamless operations. * Co\-packing Management: Oversee the planning, execution, and quality control of co\-packing activities performed by the 3PL, ensuring product readiness for market. **VI. Continuous Improvement \& Innovation:** * Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness. * Future\-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Oréal's future supply chain vision, embracing innovation and agility. * Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data\-driven decisions to optimize performance. **VII. Compliance, Risk \& Sustainability:** * Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Oréal policies. * Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies. * Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management). **VIII. Cross\-Functional Collaboration:** * Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives. * Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure. **Job Requirements:** * Relevant qualifications in supply chain management, Logistics, Business, or a related field. * 5 \- 7 years of experience, min 1 year in similar position. * Proven experience managing 3PL relationships in FMCG or similar industry. * Strong understanding of third party logistics management and temperature\-sensitive products. * Expertise in SAP MM and SD modules for inventory and order management. * Strong Team leadership skills. * Familiarity with dangerous goods classifications and handling protocols. * Ability to interpret technical inventory terminology and logistics data. * Track record of ensuring compliance within warehousing / 3PL management. * Department: Supply Chain / Logistics **Reports To:** Physical distribution manager **Direct Reports:** * Stock Controller * Master Data \& Co\-packing Specialist * Warehouse \& Distribution Supervisor