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Customer Service - Customer Facing in Cairo

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Customer Service - Customer Facing

Cairo

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Location:Cairo

Category:Customer Service - Customer Facing

Marketing Executive64313491771905120

Marketing Executive

**Marketing Executive** We’re seeking a **Marketing Executive** to join our dynamic team. The ideal candidate will support the Sales and Marketing departments by handling marketing campaigns, customer engagement, social media management, and administrative tasks that contribute to business development and customer satisfaction. **Key Responsibilities:** * Daily interaction and tight cooperation with the Sales team, providing “End to End” project \& administrative support, working together to meet customer needs, new business opportunities. * Identify, monitor, and execute administrative sales activities based on Comparative advantage to support Sales team towards maximizing their Value. * Being Flexible to handle new Tasks and to adapt to business transformation * Answer questions about products or the company * Ask questions to understand customer requirements * Enter and update customer information in the database * Publish social media content and manage the paid ads targeting plus measure their results. * Answer customer queries and explain our activities and service in a friendly * professional way through face to face, phone, email and social media. COLD CALLING **Qualifications:** * Bachelor’s degree in business, Marketing, Information Systems, or related field. * Fresh graduates are welcome to apply. * Strong command of English (spoken and written). * Background in tourism is a plus. * Excellent communication and interpersonal skills. * Proficient in Microsoft Office (Excel, Word, PowerPoint). * Analytical mindset and attention to detail. * Self\-motivated, energetic, and adaptable to change. * Able to handle rejection professionally and stay persistent. **Working Conditions \& Benefits:** * Working hours: 9:00 AM – 5:00 PM * Days off: Friday \& Saturday\* Competitive salary \+ attractive bonus * Mobile line provided * Social insurance coverage * Transportation allowance (as needed) * Professional in\-house sales \& marketing training Interested? Send your C.V. to: jobs@e\-tebas.com Job Type: Full\-time Experience: * Marketing: 1 year (Preferred)

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Customer Service Manager64313491228418121

Customer Service Manager

**Job Title: Customer Service Manager** Company: Options Outsourcing Location: Mohandessin, Cairo, Egypt Job Type: Full\-time Net Salary: EGP 28,000 / month \-\-\- **Job Description:** Options Outsourcing is looking for an experienced Customer Service Manager to join our team. The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry. **Responsibilities:** \- Manage and support the customer service team to achieve performance goals. \- Ensure high\-quality service delivery and customer satisfaction. \- Handle escalated customer issues and resolve them efficiently. \- Monitor KPIs and prepare performance reports. \- Provide coaching and feedback to team members. **Requirements:** \- 3–4 years of experience as a Customer Service Manager. \- English level B2\+/C1 – strong verbal and written communication skills. \- Experience in Consolidation or Debt Relief is preferred. \- Excellent problem\-solving and organizational skills. \- Able to work under pressure and meet deadlines. **Work Conditions:** \- Night Shifts: 4 PM – 1 AM \& 6 PM to 3 AM \- Days Off: Thursday \& Friday \- Start Date: ASAP \- Transportation is provided for females after shifts. Job Type: Full\-time Pay: E£28,000\.00 per month Application Question(s): * Are you 100% okay with working from site in Mohandessin, Giza? Experience: * Customer Service Management: 3 years (Required) Language: * English Fluently (B2\+/C1 Level) (Required)

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

EGP 28,000/year

Customer Service Representative64313491180162122

Customer Service Representative

Concentrix is hiring for multiple accounts * Morning and night shifts available * Paid training period * Salary up to 21,000 EGP * 5 working days (2 days off Rotational) * 9 Working hours (1 \& half hour break) * Night shift allowance * Social and medical insurance * Transportation provided (door to door after 9:00 PM for girls) * location: Smart village, Tagamou and 6 October Requirements: * Fluency in English (B2 \- C1\) * Flexibility with rotational shifts * Grads, Gap year, Dropouts are welcome to apply Send a text to 01028856574 to apply Job Types: Full\-time, New grad Pay: E£15,000\.00 \- E£21,000\.00 per month Application Question(s): * what is your English level? * Are you Flexible with Rotational shifts? * Would you be ready to start immediately?

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

EGP 15,000-21,000/year

Telesales Representative (English Speaker B2)64313491309058123

Telesales Representative (English Speaker B2)

**Nasoft** is currently seeking a Telesales Representative with strong English language skills (B2 level) to join our client's team. This role is vital in driving sales and fostering relationships with our customers through effective communication and persuasive techniques. **Key Responsibilities:** * Make outbound calls to potential customers to generate interest and drive sales. * Conduct follow\-up calls to existing customers to promote new products and services. * Understand customer needs and provide appropriate solutions to meet those needs. * Maintain accurate records of all calls and customer interactions within the CRM. * Collaborate with the sales team to develop strategies to increase sales effectiveness. * Achieve or exceed monthly sales targets and KPIs. * Handle customer inquiries and complaints in a professional manner. * Provide feedback to management regarding potential improvements to sales processes. **Requirements** * **Proven experience as a Telesales Representative or similar sales/customer service role.** * **Proficiency in English, with a minimum B2 level of fluency.** * Strong communication and convincing skills. * Goal\-oriented with a track record of meeting or exceeding sales targets. * Ability to handle objections and work well under pressure. * Proficient in using CRM software and basic MS Office applications. * Excellent problem\-solving skills and attention to detail. Ability to work independently and as part of a team. * **Working Conditions** * + **Total working hours:** 9 hours per day — **8 working hours \+ 1\-hour break.** + **Shift times may vary** based on business needs (rotational shifts). + **Two days off per week (rotational schedule).** + **Work mode:** Office\-based + **Location:** Sheikh Zayed + **Performance evaluation:** based on sales targets, call quality, and attendance. **Benefits** * **Competitive base salary \+ attractive commission structure.** * **Professional development and career advancement opportunities.** * **Supportive, energetic, and multicultural team environment.** * **Social and medical insurance coverage.** * **Learning \& Development programs (L\&D)**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Bilingual Spanish Customer Support Representative64313491049603124

Bilingual Spanish Customer Support Representative

**QuickfirmX is hiring Spanish\-speaking Customer Service Agents for our global partner, based in Maadi.** You will handle inbound calls only, supporting international customers in a professional and structured environment. Job Role * Handle inbound customer calls in Spanish * Assist with inquiries related to services, accounts, or bookings * Follow internal processes and service quality standards * Communicate clearly and professionally in Spanish, with some English use when needed Responsibilities * Deliver a high level of customer satisfaction * Accurately log and update all call information * Attend training sessions and meet KPIs * Collaborate with team leads and internal support teams Requirements * Spanish language level: Minimum B2 * English language level: Minimum B1 * Must be able to work on\-site in **Maadi** * Graduates and undergraduates are welcome to apply * Gap year students are also eligible Shifts * Rotational shifts 24/7 Benefits * Salary: Up to **29,000 EGP NET/month** * Full medical and social insurance * Paid training included * Career development in a global work environment * Two days off per week Interview Process * Pre\-Assessment – Online via QuickfirmX * Final Interview – Conducted onsite or online, based on company requirements **Speak Spanish? Looking for a stable, well\-paid career opportunity in Maadi?** Apply today through QuickfirmX and start your journey with a leading global company. Job Types: Full\-time, New grad Pay: Up to E£29,000\.00 per month

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

EGP 29,000/year

Sales & Account Manager (Retention & Activation)64313276323843125

Sales & Account Manager (Retention & Activation)

**Job Summary:** The Sales \& Account Manager will be responsible for managing and growing client relationships while ensuring customer satisfaction, retention, and activation. This role focuses on engaging inactive or low\-usage clients, identifying upselling opportunities, and driving revenue growth through strong account management and consultative sales approaches. **Key Responsibilities:** * Manage a portfolio of existing clients, ensuring high satisfaction and long\-term retention. * Drive client activation by encouraging usage of the company’s fintech products and services. * Identify cross\-selling and upselling opportunities based on client needs and product offerings. * Build strong, trust\-based relationships with clients through regular communication and follow\-ups. * Collaborate with the onboarding and customer support teams to ensure a smooth client experience. * Analyze client performance and usage data to identify trends and suggest improvement actions. * Achieve monthly and quarterly retention and activation targets. * Prepare and present regular account performance reports to management. * Maintain accurate records of all account activities in the CRM system. * Stay updated on market trends, competitors, and fintech solutions to effectively communicate value propositions to clients. **Requirements** * Bachelor’s degree in Business, Marketing, or a related field. * 2–4 years of experience in **account management, customer retention, or B2B sales**, preferably in a **fintech or SaaS environment**. * Strong communication, negotiation, and relationship\-building skills. * Excellent command of **English and Arabic** (written and spoken). * Results\-driven with a proactive and client\-focused mindset. * Experience with CRM tools is a plus.

جنبن ميثلون جنبن اكتوبر السادس من اكتوبر WWH9+CG7 تصوير، 6th of October City (2), Giza Governorate 3226010, Egypt

IT Help Desk64313276192643126

EEP \- Prime National Schools is seeking a knowledgeable and proactive **IT Help Desk** to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience. **Key Responsibilities:** * Provide day\-to\-day technical support to all employees and students regarding hardware, software, and network issues. * Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service. * Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices. * Troubleshoot problems over the phone, via remote support tools, and in person. * Document and maintain accurate records of issues, solutions, and upgrades in the help desk system. * Participate in the onboarding of new staff and students by providing training on IT tools and systems. * Collaborate with the IT team to identify and implement improvements in technology and processes. * Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades. **Requirements** * Bachelor’s degree in Information Technology, Computer Science, or a related field. * Proven experience in an IT Help Desk or support role is preferred. * Strong understanding of computer systems, mobile devices, and other tech products. * Excellent troubleshooting skills and the ability to work under pressure to meet deadlines. * Exceptional communication skills in both Arabic and English; ability to convey technical information to non\-technical users. * Strong customer service orientation with a desire to help others. * Ability to work independently and collaboratively in a fast\-paced environment. * Willingness to learn and adapt to new technologies and processes. **Safeguarding Statement:** The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification. **Benefits** * High table of Medical Coverage within Egyptian Network. * Transportation Provided “School Bus” * Tuition Discount 20%. * Great and encouraging work environment. * Monthly Rewarding System. * Yearly Increase up to 20% “based on achieving KPIs” * Regular Workshops \& Professional development.

جنبن ميثلون جنبن اكتوبر السادس من اكتوبر WWH9+CG7 تصوير، 6th of October City (2), Giza Governorate 3226010, Egypt

Program Manager ACES, AMZL Field63701812141313127

Program Manager ACES, AMZL Field

**DESCRIPTION** --------------- The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive process excellence within our transportation network (Last mile\- and middle mile businesses), we are currently looking for a continuous improvement manager which we call it internally (ACES Manager). As an ACES (Amazon Customer Excellence Systems) Manager, you will drive productivity and cost optimization programs in EG MM/LM operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. Your goal is to lead transportation network (MM/LM) productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment. Key job responsibilities As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of continuously improving the logistics and delivery success through set of on road performance metrics . You will set up actions plans and execute them to drive current performance to benchmark rates. In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction. * Contribute to manage OTR (on the road) performance, mainly productivity metrics like SPR, DPPH, etc. through PDCA approach and other lean tools. * Contribute to deployment of Process Standards and upgrades within the delivery station partnering with station management and several stakeholders * Support development and continuous piloting of process improvements and ongoing benchmarking initiatives. * Leading Last mile \& middle mile optimization projects aiming at reducing cost per shipment. * Contribute to audit initiatives and support results\-driven action planning. * Lead and design process governance for Delivery associates working hours and head room utilization. * During peak time, you will have the responsibility for peak productivity target setting, enabling tech changes to support successful peak implementation and co\-own sites readiness for peak operations. This role will be based in the delivery stations. You are willing to work in non\-traditional shift patterns which include nights. We are open to hiring candidates to work out of Cairo, EG.**BASIC QUALIFICATIONS** ------------------------ * 3\+ years of program or project management experience * 3\+ years of working cross functionally with tech and non\-tech teams experience * 3\+ years of defining and implementing process improvement initiatives using data and metrics experience * Bachelor's degree * Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL * Experience defining program requirements and using data and metrics to determine improvements **PREFERRED QUALIFICATIONS** ---------------------------- * 3\+ years of driving end to end delivery, and communicating results to senior leadership experience * 3\+ years of driving process improvements experience * Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization * Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Technical Support Specialist63701810265729128

Technical Support Specialist

In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform/Toolset. You will work on customer\-facing activities like troubleshooting and supporting them to optimize their use of Pixelogic platforms. You will act as an escalation point for critical technical issues. You will learn how our largest customers use Pixelogic tools on a day\-to\-day basis and you will become the voice of the customer to our Product and Development Teams. You will collaborate directly with not only our users but also with other internal teams such as Engineering, R\&D, DevOps, and Security. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, project management, and personal development. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a key member of our Support team and help onboard, grow, and cross train as the team grows. In short, in this role you will support, document, teach, and be a point of escalation \- working alongside many different team members to ensure the internal and external support experience, with Pixelogic, is world\-class. **Who You Are:** You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving process. You are the type of person that likes to take things apart and rebuild them to see how they work. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self\-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs. While you may not have a technical background, you feel comfortable working to support users that are more technical and identifying the right resources to assist them and enhance your own knowledge and skills. **Responsibilities:** * Report directly to the Manager, Global Technical Support * Work with a collaborative team to support global tools and applications leveraged by Pixelogic Media * Work as part of the global technical support team, who will assist and contribute to the Pixelogic vision of Global Operations / Digital Supply Chain / Strategic Initiatives * Act as an escalation point for key client and client vendor technical \& training issues related to internal systems and platforms * Balance long term goals and short\-term priorities * Manage dependencies, risks, and escalations * Become an expert on proprietary Media Asset Management, Internal \& 3rd Party platforms, and Digital Supply Chain orchestration system(s) and tools leveraged by Pixelogic Media * Learn and obtain a deep understanding of how features of the proprietary Media Asset Management System, Internal \& 3rd Party platforms, and supply chain orchestration features are delivering value to customers * Abiding by Service Level Agreements to ensure prioritization of issues aligns with the urgency of the request * Following escalation matrix to ensure alignment to Service Level Agreements and that issues are vetted to proper division of the support team * Ability to collaborate with subject matter experts, across the supply chain, to understand, document, and drive business requirements and success * Build and work with cross functional teams to ensure flow of communication across business stakeholders is clear, crisp, and concise * Identify areas for improvement and streamlining of processes * Ability to step in, roll up sleeves, and assist in multiple capacities, as needed **Requirements** * Experience with Digital Asset Management and/or Media Asset Management Systems * Experience in supporting organizational platforms * Experience with SaaS platforms * Ability to prioritize tasks and work independently * Ability to collaborate with a global team and work towards a common goal * Deep knowledge of the Digital Supply Chain as it pertains to Media and Entertainment * Experience in event/incident/problem/change/project management leveraging JIRA, Confluence, Zendesk, or other project management/ticketing tools/platforms * Knowledge of various file formats and codecs with a focus on video and audio * Able to foster and build a collaborative working relationship with various stakeholders * Knowledge of industry best practices * Ability to balance multiple, and at times competing, priorities and dependencies with data\-driven timelines * Excellent communication skills to collaborate with teams, users, and customers, globally * Strong analytical skills and a sense of ownership * Intermediate understanding of the Software Development Life Cycle * Agile and Waterfall methodology experience * Ability to control the chaos even in the face of uncertainty * Bachelor’s Degree in computer science, Business, or a related discipline * 3\-5 years Project Management experience * 3\-5 years Media and Entertainment Experience * 3\-5 years in an application/platform support role * Excellent organizational and problem\-solving skills * Excellent judgement * Strong will to learn! * Team player! **Benefits** * Private Medical Insurance. * Social Insurance. * Paid Time Off. * Training \& Development.

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Senior Research Executive, Qualitative63701810272897129

Senior Research Executive, Qualitative

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Are you an expert qualitative market researcher looking for your next career step? Do you want to be part of a dynamic qualitative research team, delivering excellence to some of the world's leading brands?*Join our Qualitative team as a Senior Research Executive in Cairo!* About Kantar: Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow. About the Role: Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers. We are seeking an energetic and talented Qualitative Senior Research Executive to join our fast\-growing Egypt team. This team is at the forefront of various studies across all different domains. The role is based out of our Cairo Downtown Mall office. Your responsibilities:* Conduct Qualitative studies to advise clients on how to craft powerful advertising narratives. * Work closely with quantitative teams executing our Link Solutions, ensuring flawless integration from qualitative to quantitative aspects of creative research programs. * Engage in communication strategy studies across a variety of industries: FMCG, automotive, telecom etc. The skills \& experience you'll need:* Academic degree or equivalent experience in Economics, Marketing, Psychology, or Business Administration. * Minimum of 2 years leading qualitative studies, with proficiency in recruitment screeners, discussion guide flow, and insight identification. * Ability to deliver on actionable, creative \& insightful analytical report, with a clear and structured storyline and thorough way forward. * A results\-oriented personality, ready to innovate and develop new methodologies. * A curious mind, a can\-do attitude and comfort with ambiguity. * Proficiency in both English and Arabic. Why join Kantar? We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar. Interested? Apply via the Kantar website today, and we'll be in touch shortly. If you have questions, please contact Anne\-Lise Bosmans, EMEA Talent Acquisition Specialist (Anne\-Lise.Bosmans@Kantar.com). Location Cairo, Downtown MallEgypt Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Project Manager637017554926091210

Project Manager

At Growmodo, we help fast\-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily. We're looking for a **Project Manager** who is ready to take charge of client projects, ensuring they run smoothly and exceed expectations. ### **The Role** **Working Hours:** Mondays \- Fridays, 8am\-5pm Eastern Standard Time As a **Project Manager** at Growmodo, your mission is to ensure that projects are delivered on time, within scope, and to the highest standards. You’ll be the key to building and maintaining strong client relationships, offering strategic advice in design, tech, and marketing. ### **Key Responsibilities** * **Project Management:** Manage projects efficiently, ensuring timely delivery, managing budgets, and adapting to changes in scope. * **Strategic Advice:** Understand client needs and offer strategic guidance in design, technology, and marketing to add value. * **Communication:** Communicate complex ideas clearly to both clients and team members, ensuring everyone is aligned. * **Customer Retention:** Deliver a WOW experience to clients, exceeding their expectations and fostering positive, long\-lasting relationships. * **Customer Expansion:** Encourage clients to explore additional services and upgrade their accounts, contributing to their success and account growth. * **Continuous Improvement:** Promote continuous improvement within the team, identifying opportunities for process enhancements. **Must\-Haves:** * **Work Experience:** Proven experience in project management, customer success, or other customer\-facing roles, in a design, tech, or marketing environment. * **Technical Skills:** Strong understanding of digital marketing, design, and development concepts, with excellent organizational, time, and budget management, and communication skills. * **Problem\-Solving:** Ability to manage stress, adapt to changing project scopes gracefully, and take responsibility for outcomes. * **Leadership:** A proactive problem\-solver and a team player who builds strong customer and team relationships. **Nice\-to\-Haves:** * **Tools Proficiency:** Familiarity with project management tools like Asana and Airtable. * **Certifications:** PMP, Certified Scrum Master, or other project management certifications. * **Agile and SCRUM Methodologies:** Proven ability to work with Agile methodologies, particularly SCRUM, to manage projects efficiently. ### **Why You'll Love Working Here** * **Learning and Growth Opportunities:** You’ll have the chance to participate in mentorship programs, cross\-functional training, and leadership development, ensuring you’re always advancing in your skill set and career path. * **Fully Remote Work:** Enjoy the freedom to work from anywhere in the world. We believe that results matter more than location. * **Diverse, Global Cross\-Cultural Team:** Work alongside talented individuals from all corners of the world. Our diverse team thrives on collaboration, bringing a wealth of different perspectives and ideas to the table. * **Great Company Culture:** We pride ourselves on fostering a positive, inclusive, and supportive company culture where innovation and creativity are celebrated, and everyone feels valued and heard. * **Remote and In\-Person Events:** Stay connected with the team through virtual gatherings, and look forward to in\-person meetups and retreats where we bond, share ideas, and have fun together. ### **Hear From Our Team** *"Working at Growmodo has been an outstanding experience. The workplace environment is supportive and collaborative, with a strong team of managers and talented colleagues who are always ready to help me succeed in my role. It's a place that truly fosters personal and professional growth. As a project manager, I've had the opportunity to significantly enhance my organizational skills while continually learning new things. Growmodo provides a great environment for skill development and career advancement."* — **Alejandro L., Project Manager** *"Working at Growmodo has been a transformative experience. I started as someone working behind the scenes, and now, I’m a full\-fledged Project Manager, truly valued by my clients. One of the things I love most is the flexibility — I get to work at my own pace, from anywhere, and at any time, as long as I deliver high\-quality results and manage client expectations effectively. Having been here for over three years, I’ve not only gained invaluable skills in setting up processes and managing projects, but I also have the privilege of training and mentoring my colleagues. It's a rewarding experience to share what I’ve learned while continuing to learn from them as well. Growmodo fosters a nurturing work environment where you're supported by a talented team of managers, colleagues, and leaders who are always there to guide you. What sets Growmodo apart is its commitment to encouraging you to develop as a whole person, both professionally and personally.”* — **John P., Project Manager** ### **How to Apply** Ready to join our team? Click on the "Apply" button and get started. **Next Steps:** If you're selected, you'll hear from us within two weeks or fewer. The hiring process includes a screening interview with the dedicated recruiter, followed by a trial task. If you pass, you'll have a call with the hiring manager and then a final discussion with our CEO. Successful candidates will then move on to onboarding. **TL;DR** **Timezone:** Eastern Standard Time (GMT\-5\) **Type:** Full\-time Contract **Reports To:** Lead Project Manager

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Customer Success Manager637017554997771211

Customer Success Manager

Title: Customer Success Manager/ Brand Success Manager (Marketing) Location: Fully Remote Experience: 5 to 7 years. Required: Influencer marketing experience About Us: We're a passionate startup at the forefront of AI\-powered creator marketing. We're building a vibrant community and revolutionizing the way brands connect with influencers. Who You Are: You're a seasoned driven and results\-oriented individual with a fire for innovation. You thrive in a fast\-paced environment and possess exceptional problem\-solving skills. You're a natural communicator with a deep understanding of brand needs and client relationship management. Additionally, you're passionate about the creator economy and ensuring brand success within it. Key Responsibilities: As a Brand Success Manager, you will be responsible for the entire post\-sale client lifecycle, ensuring brands effectively utilize our platform to achieve their marketing goals. You will manage onboarding, act as the primary point of contact for accounts, oversee campaign execution, and foster strong, long\-lasting client relationships. Your goal is to drive client satisfaction, retention, and platform adoption. The expectation is for this role to be building a team. Onboarding * Own and manage the entire onboarding process for signed clients, including conducting initial calls, platform setup, and training. * Clearly communicate briefs and set expectations to ensure a smooth start and successful implementation. * Guide new clients to ensure they understand how to use the platform effectively to meet their objectives. Account Management * Serve as the primary point of contact (POC) for assigned brands on the Halo platform, building strong, trusted relationships. * Respond promptly and effectively to general client concerns and questions. * Ensure customers are leveraging the platform to its full potential and are satisfied with the results they are achieving. * Gather, synthesize, and deliver client feedback to internal product and engineering teams to inform platform development. Campaign Management * Manage client campaigns end\-to\-end, coordinating with internal teams and monitoring progress. * Develop presentations to summarize campaign results and next steps for enterprise customers. * Collaborate closely with the creator team to maintain an updated view of campaign performance. * Manage client expectations regarding campaign timelines, execution, and outcomes. * Regularly review active campaign performance, identify and flag any issues, and work towards resolution. * Monitor the Service Level Agreements (SLAs) dashboard and proactively address any discrepancies or issues.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

SAP Project Manager - Associate637017555138571212

SAP Project Manager - Associate

**About Altivate:** Altivate is a digital transformation enabler on a mission to help businesses find smarter and more innovative ways of doing business. With headquarters located in Saudi Arabia along with 3 regional offices in Egypt, India, and Jordan, we combine different knowledge and technologies to offer our clients tailored solutions and services to address their unique needs. Altivate provides end\-to\-end services and solutions based on industry best practices. Our technology competencies are vast and unique; they include SAP, AWS, Microsoft Azure, Microsoft PowerBI, Google Cloud Platform, Teradata, Tableau, MicroStrategy, etc. We work with our clients on unravelling new business opportunities presented by new technologies. We help our clients become more resilient, sustainable, and profitable, efficiently improving their performance and bottom line. Altivate is proud: SAP Gold Partner, SAP Certified Partner Center of Expertise, AWS Select Partner, Azure Partner and GCP Partner. We're also a proud recent holder of SAP MEA North's Delivery Excellence award for 2022\. **Summary**: * The Project Manager is responsible for the overall management of projects throughout their life\-cycle. * They are responsible for defining, planning, tracking and managing the project, for identifying key resources and providing the direction they require in order meeting project objectives. * The Project Manager provides leadership to cross\-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. * They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members and reinforce the enterprise knowledge management through the collection and communication of lessons learned. The Project Manager may be asked to assists during the Opportunity Management Phase of the customer engagement by providing input into the proposal or completing specific proposal deliverables \- especially in the area of delivery model, project structure, organization, scoping, estimation and risk assessment. **Responsibilities**: * Define the appropriate delivery model for customer project as a composition of pre\-defined services, on\-site and/or remote delivery * Scope and estimate the engagement * Determine the required resources for the project * Understand and be able to deliver according to the SAP delivery models. * Assess, document and communicate risk for the engagement * Position SAP delivery methodology. * Conduct project planning activities and manage the execution of projects according to plan (Opportunity Management, Initiating to closing…) * Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks and issues in order to manage expectations on all project requirements and deliverables. * Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members. * Ensure proper use of methodology, tools and procedures * Ensures proper governance is in place to best meet project objectives * Balance the trade\-off of the triple\- constraint (time, cost and scope) to realize the expected business value. * Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline. * Manage the financial aspects of the project: budgeting and estimate to actual variance. * Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action. * Escalate issues early about the project to account management or delivery management. * Determine what constitutes successful closure for all parties. Gain acceptance and sign\-off by all parties when the closure is attained. * Proactively manage project stakeholder satisfaction to position and secure customer reference and success story. * Position project management reviews with customers and effectively manages their deployment. * Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes. * Coach to clarify assignments and deliverables to project team; review the quality of work and manage the integration of team members’ work; provide performance input to project team members’ functional management. * Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks. **Job Requirements*** 2\+ years of project management experience in project implementations using formal project management methodology, techniques and tools. * Demonstrated experience in team building and leading teams. * PMP certification an asset. * Agile Project Management * SAP functional and/or technical knowledge is a plus

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

QA Manager637017550160671213

QA Manager**Location****:** Egypt, Cairo **Job category****:** Customer Service Representative (CSR) **Language****:** English *We are seeking an experienced and dynamic Quality Manager to lead our quality assurance efforts. In this pivotal role, you will be responsible for the day\-to\-day oversight of our quality operations, ensuring the highest standards are consistently met.* *You will manage, mentor, and support a dedicated quality team, fostering their continuous growth and development. A key aspect of this role involves monitoring and evaluating team performance to ensure excellence in quality metrics and adherence to operational targets.* *Furthermore, you will play a crucial role in client relations, regularly meeting with clients to present comprehensive quality reports and discuss performance insights. Your leadership will be instrumental in maintaining and enhancing our commitment to quality, driving continuous improvement across all processes.* *Key enhancements made:* * *Stronger Opening: Starts with a more professional and engaging tone.* * *Active Voice: Uses more active verbs for a direct and dynamic feel.* * *Clarity and Detail: Expands on "oversee day\-to\-day operations" to "responsible for the day\-to\-day oversight of our quality operations, ensuring the highest standards are consistently met."* * *Emphasis on Leadership: Highlights "manage, mentor, and support a dedicated quality team" and "fostering their continuous growth and development."* * *Specifics for Monitoring: Changes "quality of monitoring and numbers" to "monitoring and evaluating team performance to ensure excellence in quality metrics and adherence to operational targets."* * *Client Interaction: Elaborates on "meet with client and present quality reports" to "regularly meeting with clients to present comprehensive quality reports and discuss performance insights."* * *Broader Impact: Adds a concluding sentence that emphasizes the overall strategic importance of the role.*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Medical Representative- Shobra Elkheima637017550301451214

Medical Representative- Shobra Elkheima

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports initiative and effort. We are proud to be action\-oriented and open\-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world. The position is based in Egypt and will report directly to First Line Manager. The roles will be responsible to achieve agreed sales, MS, productivity and performance targets within a given territory. Build productive scientific\-based HCP relationships taking responsibility for satisfaction and loyalty by meeting their healthcare needs. Your Responsibilities will be: * To meet or exceed sales targets (Sales Growth/Market Share Growth) within agreed budgets and timescales. * To achieve agreed contact, coverage and frequency targets (Quantity \& Quality) through face\-to\-face meetings and detailing the assigned Doctors and Pharmacists and deliver agreed customer centric activities within operating budget. * To promote defined Acino products according to campaign briefs and policies and appropriate use of Brand visuals (Detail aid, Brand Reminder, Medical Reference), in face\-to\-face meeting and detailing the assigned doctors and pharmacists and in line with campaign brief and policies approved by FLM and Marketing team. * Periodical visits to HCPs in hospitals, Polyclinics, and pharmacies to establish a strong scientific\-based relationship and position Acino as the Company of choice for the HCPs. * To ensure all doctors/HCP/KOL receive the right message, information, and clinical studies. * To ensure outstanding personal and team knowledge, and understanding of Acino priority products, technical information, product knowledge, strategy, positioning, key messages and marketing program. * Identity business opportunities within the respective area and evaluate learning's to develop business initiatives and tactics to realize the real potential. * Understand and respond to competitive activities and initiate and recommend actions to counter\-act these in order to help protect our market position. * Participate in daily and/or weekly meetings to discuss the market situation, problems that were faced, and to appraise the activities versus the monthly KPIs. * Monitor all competitor activities, medical conferences, and round tables and report it to management. * Build strong relationships to targeted HCPs and mapping the Decision\-Making networks. * Strict professional handling of samples and maintaining the appropriate storage condition from receiving till handling to customer. * Effective execution of AVA Local/International conferences and meetings with Health Care professionals in line with campaign brief and policies in line with the AVA plan. Your Profile: * Bachelor's degree in pharmacy or a relevant field. * 0\-3 years of experience in sales. * Outstanding sales acumen and business aptitude. * Excellent communication skills and influencing ability. * High degree of customer focus. * Excellent command of English (spoken and written). This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Product Introduction Field Engineer637017549185311215

Product Introduction Field Engineer

Req ID:487583 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high\-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide **Key accountabilities:** * Perform any technical activity on the rolling stock during the PI period, including Commissioning, Validation and Warranty * Leads serial testing of the rolling stock * Participates in validation/certification tests on site * Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions * Performs troubleshooting * Provides technical guidance and supports technicians in repairs * Provides feedback on technical documentation deficiencies. * Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements * Drive Kx (8D) issues with Quality and internal \& external Suppliers as support of PI manager * Ensure completeness and quality of input to Failure Management data base for RAMS exploitation * Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support). * Drive and support containment to avoid reoccurrence of failures * Supports as\-maintained Alstom product configuration control and relevant documentation management * Support technical reviews with internal and external Suppliers, partners, customers, authorities * Ensure \& facilitate information flow within the PI team. Provides status and transparence on PI activities, key technical issues, to PI Manager. * Apply EHS requirements on site with the support of EHS team representatives * Drive technical Return of Experience/reporting/feedback as support of PI Manager * Support Obsolescence Management * Support preparation and implementation of Field Modifications (FM) * Tracks and report configuration changes applied to the fleet **Performance measurements:** * Achievement of testing and commissioning milestones * Achievement of train availability targets * Containment and solution of K1S/K2/K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability) * Completeness and Quality of failure/event diagnosis/data and relevant documentation * Reliability improvement after FM implementation * Achievement of configuration updates * Achievement of REX implementation * Audit results (internal and external) * Compliance with EHS rules and work\-related processes **Requirement** **Mandatory:** * Graduate in Engineering or Industrial * Internal EHS training * English speaker * Several years of technical experience in mechanical engineering * Rolling Stock experience is a must * Good level of spoken and written English * EHS knowledge/exposure * Field Experience **Desirable:** * Rolling Stock knowledge * Problem Solving skills * Testing experience * Customer contact * Data analytics Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? **Equal opportunity statement:** Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. Job Type:Experienced

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Program manager637017549322271216

Program manager

**Requirements and responsibilities** The Program manager is responsible for Solely managing standalone or multiple strategic, critical and high complex projects, directing and overseeing their different aspects throughout their lifecycles. Understanding business and technical dependencies between different project components, other relevant projects and other business functions. Understanding company strategic direction and the criticality of his projects and their impact on the Ciena business targets. **Role dimensions:** * Customer Engagement experience: * Mange and oversees end to end customer representative engagement throughout project lifecycle. * Offer an advisory role for the customer and provide an outstanding project management customer experience. * Set two ways commitment with customer assuring commitments are deliver as promised from both the customer and Ciena * People management and Leadership: * Effectively manage and oversee people performance * Assess and develop project team performance * Assist in creating project team development plans * Contribute to the implementation of project team members development plans * Project lifecycle management * Decide on the right software development project lifecycle for assigned projects based on project nature * Formally initiate and close projects in accordance to PMO standards * Effectively plan, implement, correct and sign off project deliverables * Generate projects lessons learned and retrospectives on regular basis ensuring they reach their target audience * Risk management * Identify and analyze project related risks and decide counter plans * Define critical risks and build a robust project resilience plan to meet * Regularly monitor and review identified risks and the implementation of counter plans * Identify and emergent risks and take the right counter measures * Scope, Schedule, resource, quality and Cost management * Set effective planning for different project aspects * Manage the execution of project deliverables * Monitor the progress and realign performance when it deviates from baselines * Effectively manage and control change requests and assure it follows the change management plan * Communication management and stakeholder’s engagement * Develop a communication management and stakeholder’s engagement that fits project requirements * Tracking and reporting project progress and generate weekly status updates * Send out customized reports to customer and other stakeholders * Business process improvements: * Actively collects insights on what is working best and what can work better and recommend new ways of doing things * Actively lead improvements and transformation initiatives * Actively contribute to the enrichment of Ciena PMO practices * Business strategic objectives: * Forecast constraints and act proactively to dismantle complexities and dependencies * Understand the strategic importance and criticality of led projects. * Always works towards achieving Ciena objectives without compromising customer experience. * Study all aspects surrounding any critical decision, considering a 360° view of the whole situation. * Financial management * Effectively support presales process, LoE, sizing and estimations * Manage projects \& program finance budget and P\&L * Balance resource allocation vs utilization * Track and report business benefits realization and proactively raise flags when business benefits at risk **Qualifications:** * 10 to 15 years of total project management experience * Experience in managing software development projects * PMP certified * Understands and hands on experience in applying program management * Certified Managing successful programs or PgMP is a huge plus * Experience in telecommunication / network engineering is a plus * Experience in GenAI projects, automation projects * Global project management experience

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

TikTok LIVE - Global Customer Service Representative, Turkish Speaking637017549464331217

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

Customer Service TikTok LIVE \- Global Customer Service Representative, Turkish Speaking Location : Cairo Employment Type : Regular Job Code : A163864 Responsibilities About the Team The Livestream Team is committed to creating real\-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries. As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world\-class service and experience for customers and creators. Roles \& Responsibilities * Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams. * Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q\&A and log in to the knowledge management tool. * Promptly escalate critical/ high\-risk cases to the appropriate authority. * Coordinate with other teams/ departments to resolve customer issues, follow\-up, and make sure close\-loop to all escalations. * Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience. * Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations. * Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards. * Support ad\-hoc projects and initiatives per business needs. Qualifications **Minimum Qualifications:** * BA/BS degree or equivalent practical experience. * Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish * Requires a minimum of 2 years' experience in a customer service environment. **Preferred Qualifications:** * Experienced working for live\-streaming / user\-generated content platforms is a plus. * Works comfortably with Microsoft Word and Excel. Job Information About TikTok TikTok is the leading destination for short\-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy \- a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity \& Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Training Lead - English637017549605131218

Training Lead - English

Training Lead \- English**Location****:** Egypt, Cairo **Job category****:** Operations **Language****:** English Transcom is looking for talented individuals like you to join our awesome team! Be the next Training Lead for our Transcom Cairo site.. **Join our Transcom Family as a Training Lead** Essential Duties \& Responsibilities:* To develop \& facilitate training to ensure that call centre representatives have skills, knowledge, and motivation necessary to meet client/business requirements. Learning programs will support continuous improvement and competitive learning. * Responsible for maintaining schedule and timing of a training class including reporting, documentation, and course material. * Responsible for course material updates. * Reporting * Spend training time with each back\-up Trainer monitoring their training each quarter, feedback to be documented. * To maintain a satisfactory level of technical and professional skills \& knowledge in related areas. * To ensure training materials and aids are prepared prior to start of training. * To complete all training documentation within timelines. * To communicate with Training Manager any training issues that need to be addressed or escalated. * To complete a daily report for all training days. * To complete a weekly test for the campaign being trained or worked each week. * To update course materials within two business days of new information. * To be clear on objectives, agenda, and course content in training environment, and to use effective methods to guide classes towards successfully achieving those objectives. **What we are looking for:** To be successful in this role you must have: Educational Background:* University degree or equivalent higher qualification Work Experience:* Have worked in a training, quality and/or operations department * Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes * Have a proven and successful track record of effective training in the CRM business or a closely related industry * Have experience in monitoring/coaching skills related to behaviour\-specific feedback * Have worked in a data\-driven environment * Must be a regularized employee AND have been continuously employed in their current position and campaign for at least 6 months to be eligible Skills Requirements:* Manage your time effectively and be focused on setting clear objectives and priorities. * Master local language (verbal \& written) Competencies:* Organizational Awareness * People Leadership * Customer\- Centric * Goal\- Orientation * Quality Orientation * Analytical Thinking \& Problem Solving * Integrity * Expertise Skills * Adaptability * Communication * Generating Vision **What Life at Transcom is like:**At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Customer service representative - Sales Admin637017549885451219

Customer service representative - Sales Admin

Customer service representative \- Sales Admin**Location****:** Egypt, Cairo **Job category****:** Customer Service Representative (CSR) **Language****:** English *We are seeking a detail\-oriented Sales Administrator to support our sales team by managing administrative tasks, processing orders, maintaining customer records, and ensuring smooth communication between departments. The ideal candidate is organized, efficient, and customer\-focused.* ***Key Responsibilities:*** * *Process sales orders, invoices, and customer data accurately.* * *Coordinate with sales reps, logistics, and finance teams.* * *Maintain up\-to\-date CRM and sales reports.* ***Qualifications:*** * *Proven experience in a sales support or administrative role.* * *Strong organizational and multitasking skills.* * *Proficiency in MS Office and CRM systems.* * *Excellent communication and problem\-solving abilities.* * *Intermediate English level.*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Technical Support Engineer637017548766731220

Technical Support Engineer

**Votre rôle** -------------- Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault\-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Ø Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Ø Perform and own technical management escalations in line with company procedure and case excellence policy. Ø Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative Ø Ability to organize on spot calls with the customer and gather resources for such calls **Votre profil** ---------------- Skills / Qualifications: Ø Excellent customer service skills Ø Interpersonal and communication skills. Ø Time management. Ø Ability to work under pressure and deal with multiple tasks. Ø Problem solving skills. Ø Language skills French and english Educational background: Ø Bachelor of Science in Communications/Computer Engineering Ø Cisco certificate (CCNA). (\+) **Le plus de l'offre** ---------------------- * Global opportunities: Work in multi\-national teams with the opportunity to collaborate with colleagues and customers from all over the world * Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) * Professional development: training programs and upskilling/re\-skilling opportunities * Career growth: Internal growth and mobility opportunities within Orange * Caring and daring culture: health and well\-being programs and benefits, diversity \& inclusion initiatives, CSR and employee connect events * Reward programs: Employee Referral Program, Change Maker Awards **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Medical Representative - Al- Qalyubia637017547838731221

Medical Representative - Al- Qalyubia

**About the job:** **Key Responsibilities:** * promote and sell pharmaceutical products, medical equipment, and medical products to doctors, pharmacists, and hospitals within the assigned territory. * Conduct regular visits to healthcare facilities and engage with healthcare professionals to present product information and address concerns. * Offer complete product knowledge, including usage, dosage, and benefits. * Build strong relationships with healthcare professionals to enhance product awareness and achieve sales targets. * Actively listen to customer needs and concerns, offering appropriate product recommendations. * Gather insights on market trends, customer feedback, and competitor activities and report to internal departments. * Collaborate with the sales team and marketing departments on promotional strategies and campaigns. * Attend seminars, workshops, and other events to expand professional knowledge and networks. * Maintain detailed records of customer interactions and sales performance using CRM software. * Ensure compliance with pharmaceutical industry regulations and ethical standards. **Qualifications:** * Applicants must hold a bachelor's degree in pharmacy or veterinary. * Have completed military or governmental obligations * Resident in Bannha * The position requires 0\-2 years of experience in pharmaceutical sales * Excellent communication and presentation skills * Good command of English language (spoken \& written) * Strong relationship\-building abilities with healthcare professionals, **Financial:** * Very **Competitive** **salary**. * Annual **Incentive**. * Monthly **Expenses****.** * **Car** Benefits (Fuel, Maintenance, Battery, Tires, Insurance, License renewal)**.** * Facility for car or personal **loans**. * **Family** Medical and Life Insurance. * **Parents'** Medical Discount (**Optional**). * **Paid** policies for Creativity ideas and Employees Referral. * **Mobile** Bundle. * Premium **Cards**. **Non\-Financial:** * **A new world\-class factory for long\-term investment** in Egypt, with a new factory in Obour City. * Talent management and talent development strategic plans for a clear **career pathway**. * Top 5 **Best Places to Work Certification** Program across Egypt and the Middle East. **Why Jamjoom?** Jamjoom is a well\-established name with a rich history of excellence and innovation across various industries, including pharmaceuticals, consumer goods, and technology. Joining Jamjoom means becoming part of a legacy of trust, performance, and progress. We invest in our people. At Jamjoom, you’ll find a dynamic work environment that supports professional development, continuous learning, and internal career advancement. Your success is our success. Whether you’re in research, production, or corporate functions, the work you do at Jamjoom contributes to improving lives and shaping industries across the region. You’ll be part of something impactful. We believe in the power of teamwork, diversity, and mutual respect. Our inclusive culture ensures that every voice is heard, and every idea is valued — regardless of role or background. Jamjoom offers attractive salary packages, performance bonuses, health coverage, and other benefits that reflect our commitment to employee well\-being and job satisfaction. Innovation drives our business. We embrace cutting\-edge technologies, data\-driven decisions, and forward\-thinking strategies to stay ahead in a competitive landscape. You’ll have the chance to contribute to real innovation. While rooted in the Middle East, Jamjoom operates with global best practices and international quality standards, offering you the best of both worlds — local relevance and global exposure. Integrity, accountability, excellence, and customer focus are more than just words at Jamjoom — they are the foundation of everything we do. You’ll work in a company that holds itself to the highest ethical and professional standards.

Al-Qalyubia Governorate, Egypt

French - B2B Sales Development637017548119051222

French - B2B Sales Development

**Customer Service and Support** **Location** Giza, Egypt Job Title: French \- B2B Sales Development Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager Location: Egypt, Cairo RHQ Language Requirements: French Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Renewal Specialist637017548189471223

Renewal Specialist

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Renewal Specialist Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Work within a dedicated territory and team for your assigned client to achieve your revenue\-based quota by selling renewals/services, may offer up\- sell opportunities * Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

B2B - Specialist, Customer Acquisition - English637017548343051224

B2B - Specialist, Customer Acquisition - English

**Customer Service and Support** **Location** Cairo, Egypt Job Title: B2B \- Specialist, Customer Acquisition \- English Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager Location: EGY Cairo \- MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street Language Requirements: English (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Medical Representative - Qalyubia637017546590731225

Medical Representative - Qalyubia

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports initiative and effort. We are proud to be action\-oriented and open\-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world. The position is based in Egypt and will report directly to First Line Manager. The role will be responsible to achieve agreed sales, MS, productivity and performance targets within a given territory. Build productive scientific\-based HCP relationships taking responsibility for satisfaction and loyalty by meeting their healthcare needs. Your Responsibilities will be: * To meet or exceed sales targets (Sales Growth/Market Share Growth) within agreed budgets and timescales. * To achieve agreed contact, coverage and frequency targets (Quantity \& Quality) through face\-to\-face meetings and detailing the assigned Doctors and Pharmacists and deliver agreed customer centric activities within operating budget. * To promote defined Acino products according to campaign briefs and policies and appropriate use of Brand visuals (Detail aid, Brand Reminder, Medical Reference), in face\-to\-face meeting and detailing the assigned doctors and pharmacists and in line with campaign brief and policies approved by FLM and Marketing team. * Periodical visits to HCPs in hospitals, Polyclinics, and pharmacies to establish a strong scientific\-based relationship and position Acino as the Company of choice for the HCPs. * To ensure all doctors/HCP/KOL receive the right message, information, and clinical studies. * To ensure outstanding personal and team knowledge, and understanding of Acino priority products, technical information, product knowledge, strategy, positioning, key messages and marketing program. * Identity business opportunities within the respective area and evaluate learning's to develop business initiatives and tactics to realize the real potential. * Understand and respond to competitive activities and initiate and recommend actions to counter\-act these in order to help protect our market position. * Participate in daily and/or weekly meetings to discuss the market situation, problems that were faced, and to appraise the activities versus the monthly KPIs. * Monitor all competitor activities, medical conferences, and round tables and report it to management. * Build strong relationships to targeted HCPs and mapping the Decision\-Making networks. * Strict professional handling of samples and maintaining the appropriate storage condition from receiving till handling to customer. * Effective execution of AVA Local/International conferences and meetings with Health Care professionals in line with campaign brief and policies in line with the AVA plan. Your Profile: * Bachelor's degree in pharmacy or a relevant field. * 0\-3 years of experience in sales. * CHC experience is a plus. * Outstanding sales acumen and business aptitude. * Excellent communication skills and influencing ability. * High degree of customer focus. * Excellent command of English (spoken and written). This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Partner Performance Specialist - Spanish Speaker (Cairo based)637017546736651226

Partner Performance Specialist - Spanish Speaker (Cairo based)

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting\-edge technology that connects travelers with a global network of 4\.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100\+ employees representing 95\+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. **Our Purpose \-** **Bridging the World Through Travel** We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. **Get to Know our Team:** Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry\-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long\-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. **Growth and Accelerator Team** Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda's emerging and high\-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win\-win relationships and leverage Agoda's unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business. **The Opportunity:** As a **Partner Performance Specialist** your key objective is growing the coverage and quality of Agoda's supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale. **In this role, you'll get to:** * Contact high growth supply partners to highlight revenue growth opportunities and maximize value * Contact new or potential supply partners to encourage completion of their online registrations * Encourage program participation through focused project sprints * Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars * Train and inform partners on our technologies, tools and models * Prioritize daily tasks, monitor results and track progress in internal systems **What you'll need to succeed:** * Minimum 2 years' experience working in business development or execution role preferred although fresh graduates welcome to apply * Demonstrates basic computer skills * Analysis skills desired * Analytical and proven track record in using data to drive achievements and make decisions * Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets) * Ability to work under pressure in a competitive industry/rapidly changing environment * Strong communication and interpersonal skills, is able to have minimum of 10 meaningful conversations with partners per day * Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business * Able to support EMEA markets and following the business hours in EMEA * **Fluent communication skills in Spanish** * **Must be based in Cairo, Egypt** \#Cairo \#Egypt **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third\-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Medical Representative Cairo637017546809611227

Medical Representative Cairo

**About the job:** **Key Responsibilities:** * promote and sell pharmaceutical products, medical equipment, and medical products to doctors, pharmacists, and hospitals within the assigned territory. * Conduct regular visits to healthcare facilities and engage with healthcare professionals to present product information and address concerns. * Offer complete product knowledge, including usage, dosage, and benefits. * Build strong relationships with healthcare professionals to enhance product awareness and achieve sales targets. * Actively listen to customer needs and concerns, offering appropriate product recommendations. * Gather insights on market trends, customer feedback, and competitor activities and report to internal departments. * Collaborate with the sales team and marketing departments on promotional strategies and campaigns. * Attend seminars, workshops, and other events to expand professional knowledge and networks. * Maintain detailed records of customer interactions and sales performance using CRM software. * Ensure compliance with pharmaceutical industry regulations and ethical standards. **Qualifications:** * Applicants must hold a bachelor's degree in pharmacy or veterinary. * Have completed military or governmental obligations * Resident in Cairo and Geiza * The position requires 0\-2 years of experience in pharmaceutical sales * Excellent communication and presentation skills * Good command of English language (spoken \& written) * Strong relationship\-building abilities with healthcare professionals, **Why Jamjoom?** Jamjoom is a well\-established name with a rich history of excellence and innovation across various industries, including pharmaceuticals, consumer goods, and technology. Joining Jamjoom means becoming part of a legacy of trust, performance, and progress. We invest in our people. At Jamjoom, you’ll find a dynamic work environment that supports professional development, continuous learning, and internal career advancement. Your success is our success. Whether you’re in research, production, or corporate functions, the work you do at Jamjoom contributes to improving lives and shaping industries across the region. You’ll be part of something impactful. We believe in the power of teamwork, diversity, and mutual respect. Our inclusive culture ensures that every voice is heard, and every idea is valued — regardless of role or background. Jamjoom offers attractive salary packages, performance bonuses, health coverage, and other benefits that reflect our commitment to employee well\-being and job satisfaction. Innovation drives our business. We embrace cutting\-edge technologies, data\-driven decisions, and forward\-thinking strategies to stay ahead in a competitive landscape. You’ll have the chance to contribute to real innovation. While rooted in the Middle East, Jamjoom operates with global best practices and international quality standards, offering you the best of both worlds — local relevance and global exposure. Integrity, accountability, excellence, and customer focus are more than just words at Jamjoom — they are the foundation of everything we do. You’ll work in a company that holds itself to the highest ethical and professional standards.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Medical Reb representative637017547050251228

Medical Reb representative

Egypt Dream is an aesthetic \& dermatology LASER devices \& consumables company is looking for Medical representatives (Full time) At different areas ( Heliopolis, New Cairo, October,Giza , Mansoura \& Alexandria) \*Key responsibilities\* \*Product Promotion\*: Promote aesthetic products and devices to medical professionals, including dermatologists, plastic surgeons, and other specialists. \*Sales\*: Meet sales targets and build relationships with customers to increase sales revenue. \- \*Market Feedback\*: Gather market feedback and provide insights to the sales and product development teams. \*Customer Support\*: Provide ongoing support to customers, addressing any questions or concerns they may have \*Requirements\*: \- \*Education\*: Bachelor's degree in pharmacy, science or vet. \- \*Experience\*: 1\-2 years of experience in sales, preferably in the aesthetic or medical device industry. \*Skills\*: Strong communication and interpersonal skills, ability to build relationships with medical professionals. \*Knowledge\*: Knowledge of aesthetic products is a plus . Proficiency in microsoft office . Very good English command . Owning a car is a plus \- residence in the same area or nearby To Apply: Send your updated via WhatsApp number to:\- 01000183666 Or on email:\- Hrdream@iicgroup1\.com Job Type: Full\-time

El-Korba Square, El-Montaza, Heliopolis, Cairo Governorate 4461006, Egypt

B2B French-Associate Customer Success637017547184651229

B2B French-Associate Customer Success

Job Title: B2B French\-Associate Customer Success Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: French (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

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