Cairo Customer Service - Call Centre Job Listings

German speaking Customer Advisor for Foundever - Cairo, Egypt 1

**Job Description:**About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for \+750 of the world’s leading and digital\-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Come and work with us. Do you have strong communication skills in English? Looking to make your career in a multicultural environment in Cairo, Egypt? Here is the perfect opportunity for you! **Join our English Customer Support team.** **As a customer service specialist, your daily responsibilities will include:** * Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to. * Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. * Get knowledge of client's brand and the specifics to better serve the customer. * Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility. Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company. * **To succeed in the role, you will need to have:** * Advanced level of **English (C1\)** * Excellent listening and written/oral communication skills * Self\-organized, planning and prioritization skills * Dependable, reliable and able to perform duties with minimum supervision * Ability to interact positively with peers and supervisors * Patience, empathy, and ability to manage stress * Ability to demonstrate confidence when imparting information or dealing with troubled callers Go further with Foundever™ What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. * Competitive wages and stability * Fully paid training * Continuous learning/development opportunities * Competitive career opportunities * A safe, friendly, diverse, supporting and technological company * International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit) Apply Today! At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset. As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment. We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company. Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights. Watch this video to get a sneak peak of the job in action

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

HR Specialist

Master\-Works is on the lookout for a talented and driven **HR Specialist** to join our Human Resources team. In this role, you will be responsible for implementing HR policies, supporting recruitment efforts, and enhancing employee engagement initiatives. The ideal candidate will have a strong understanding of HR practices, excellent communication skills, and a proactive approach to problem\-solving. **Responsibilities:** * Support the HR department in various functions, including recruitment, employee relations, performance management, and training. * Assist in the recruitment process by posting job advertisements, screening resumes, and conducting interviews. * Develop and maintain strong relationships with employees to understand their needs and address any HR\-related inquiries. * Implement HR policies and procedures, ensuring compliance with labor laws and best practices. * Facilitate training and development programs to enhance employee skills and performance. * Assist in managing employee performance appraisals and provide guidance on performance improvement plans. * Collect and analyze HR metrics to identify trends and inform decision\-making. * Support various employee engagement initiatives aimed at fostering a positive workplace culture. * Handling the visa process (Business visa process / work permanent process) with different travel agencies based on Master works policy and emergency **Requirements** * Bachelor's degree in Human Resources, Business Administration, or a related field. * Experience with Saudi Companies is a must * Excelent experience in Saudi Visa process is a must * Minimum of 4years of experience in an HR role. * Strong knowledge of HR policies, procedures, and employment laws. * Excellent communication and interpersonal skills. * Strong organizational and time management abilities. * Ability to maintain confidentiality and handle sensitive information. * Proficient in MS Office Suite and HRIS systems. * Ability to work effectively in a team environment and collaborate with various stakeholders.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Project Technical Leader63701810194051122

Indeed

Customer Project Technical Leader

Job Description: **Your Role – Magic happens when you bring great people together!** During opportunity qualification, influence and quotation preparation:* Leveraging Schneider Electric portfolio of products and systems * Elaborate alternative/future solutions and resolve critical technical issues. * Specify and lead technical solutions with internal and external stakeholders. * Collaborate with relevant teams to define/implement the best solution to fulfil customer requirements (technical performance, pre\-sales and tender) * Manage the interface with all actors from a technical perspective to ensure quality, accurate solution, and the right technical deliverables that comply with customer requirements. * As the key contact for all technology\-related topics, lead discussion and clarification with the customer * Assess technical risk or opportunities and propose actions accordingly while identifying any potential changes or scope creep during opportunity influencing. * During Project execution: * Perform and get customer approval on basic and detailed design of integrated solutions. In line with the contract (technical, time \& performance requirements) and leveraging Schneider Electric portfolio of products and systems, maximize project profitability and manage technical risk. * Lead technical discussion and clarification with the customer acting as key contact person for all technical related topics. Under Project Manager leadership, perform regular technical status reports and take part of meeting with the customer. Prepare and conduct Factory Acceptance Tests (FAT) with the customer. * Master all technical aspects of the Project: design, integration, testing, FAT, installation, commissioning, warranty. Validate technical choices compliance with the design (based on Technical Design Process). Manage stakeholders involved in the execution. Work in close collaboration with PM \& technical leaders for sub\-parts. * Insure good project execution within allocated budget. Identify and anticipate potential risks vs. agree budget. Identify and implement technical optimization to save time and cost. Contribute to overall project risk analysis, assess technical risks, and propose all necessary actions to avoid, mitigate or reduce its impacts. * Identify any potential changes vs. the contract or agreed design. Work closely with Project Manager to specify the change and his implications including the quotation until getting the variation order which will contribute to Project Margin Improvement. * Master from technical perspective all technical parts of the delivery sub\-contracted to external vendors in strong coordination with purchasing team. Implement clear and meaningful scoping of sub\-part of project scope to insure effective progress and completion monitoring. * Manage the whole technical teams involved on Project Execution. Agree with the PM and implement the technical part of the project: schedule, organization of the technical team, manage related costs and monitor the workload. * Alert on a possible non\-technical feasibility as soon as identified. Provide necessary reporting to the PM and management. * Manage the interface with the other departments from technical perspective: R\&D, COE, Quality, Process, Customer Satisfaction, Safety, Environment. * Take part of technical leader Community of Practice within his Execution Center, globally within Execution Center network and BUs. Identify, formalize, share, and promote lessons learned and best practices. Act as role model and/or coach of junior DLs. * Support PM for project team full compliance with Schneider Qualifications: **About You*** Education: University Msc/Bsc Electrical Engineering Degree * Language requirements: * Fluent in English * French language will be valuable. * Experience: 8\-10 years of experience in a similar role. * Skills requirements * High level of organizational, communication, and interpersonal skills, including customer\-facing and convincing. * Ability to influence stakeholders on the correct project technical strategy. * Ability to learn from others, share your knowledge, coach others and collaboration. About Our Company: **Looking to make an IMPACT with your career?** When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue \+13% organic growth 150 000\+ employees in 100\+ countries \#1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter* *here* *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*

410 N 90th Street - Service Ln, New Cairo 1, Cairo Governorate 4735030, Egypt

Negotiable Salary

Technical Support Specialist63701810200833123

Indeed

Technical Support Specialist

**Requirements and responsibilities** **Job Title:** Technical Support Specialist ### **Job Summary** We are seeking a proactive and customer\-oriented *Technical Support Specialist* to join our growing technical support team. You will be responsible for diagnosing and resolving hardware, software, and basic networking issues while delivering exceptional service to our customers. The ideal candidate is fluent in English, has strong technical aptitude, and excellent communication and problem\-solving skills. ### **Key Responsibilities** Provide first\-line support for customers via phone, email, chat, or ticketing system. Troubleshoot and resolve hardware and software\-related issues in a timely manner. Log and document all support interactions and resolutions accurately. Escalate complex problems to higher\-level support teams when necessary. Maintain a high level of professionalism and customer satisfaction. Communicate technical information to non\-technical users clearly and effectively. Contribute to the knowledge base through documentation of common issues and solutions. Handle multiple tasks and priorities in a fast\-paced environment. ### **Requirements \& Qualifications** Fluency in **English** (both written and spoken) — *mandatory*. **Excellent soft skills**, including active listening, empathy, and clear communication. Solid **technical background** in troubleshooting **hardware and software** issues. Knowledge of **basic networking concepts** (LAN/WAN, IP, routers/switches) — *mandatory.* Ability to understand and use **technical terminology** correctly. Strong **critical thinking**, analytical ability, and **multi\-tasking** skills. Bachelor’s degree in computer science, Information Technology, or relevant field is preferred. Prior experience in technical support, helpdesk, or IT service desk.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Junior Sous Chef

Junior Sous Chef A Junior Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. **What will I be doing?** As a Junior Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. A Junior Sous Chef will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: * Contribute to menu creation * Manage and train the kitchen brigade effectively to ensure a well\-organised and motivated team * Ensure consistency in quality of dishes at all times * Manage customer relations when necessary, in the absence of the Junior Sous Chef * Ensure resources meet business needs through the effective management of working rotas * Support brand standards through the training and assessment of your team * Manage food cost controls to contribute to Food and Beverage revenue * Knowledge of activities in other departments and implications * Ensure compliance with food hygiene and Health and Safety standards **What are we looking for?** A Junior Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Strong Chef de Partie or previous Junior Sous Chef Experience * Approaches food in a creative way * Strong supervisory skills * Positive attitude * Good communication skills * Committed to delivering a high level of customer service * Excellent grooming standards * Excellent planning and organising skills * Willingness to learn It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Relevant qualifications for role * Ability to work a variety of shifts including weekends, days, afternoons and evenings **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service Representative – Reservations & Ticketing63701810229251125

Indeed

Customer Service Representative – Reservations & Ticketing

***About the job*** We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you! ***Responsibilities:*** * Dealing directly with customers either through phone, live chat or email. * Respond promptly to customer inquiries. * Educating clients, explaining procedures, answering questions and providing knowledgeable answers. * Determines availability and comparing prices. * Maintains and improves quality results by adhering to standards and guidelines. * Establishing policies by accessing and verifying client information. * Maintains contact center environment and database. * Follow up on clients where necessary. * Following communication “scripts” when handling different topics. * Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives. * Obtain and evaluate all relevant information to handle travel requests efficiently. * Increase the customer satisfaction and enhance the customer experience. * Handle and resolve customer complaints. * Meeting required targets. * Any other duties related to the job ***Requirements:*** * Fluency in English at a B2 level. * A minimum of 6 months of experience in the contact center field is required. * Awareness and experience in the travel industry. * Only graduates will be considered for the position. * Strong communication skills are a must\-have for this role. * Military service completion or exemption is necessary. * The candidate should be flexible with rotational shifts and days off. * Males must be flexible with night and overnight shifts. * The job requires working in an onsite setting. ***You also have:*** UG : Any Graduate in Any Specialization; IATA certification would be an added advantage PG : Any Postgraduate in Any Specialization, Post Graduation Not Mandatory ***What you get?*** At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross\-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones. Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology. You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally. Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world. ***What more do you get?*** * Medical insurance coverage * Well stocked pantry * Regular social events like team lunches, office parties and Fun Fridays You think you know someone who would be a superstar on this role? Go ahead and share the link!

35 Al Sad Al Aali, At Taseah, Nasr City, Cairo Governorate 4442571, Egypt

Negotiable Salary

Talent Acquisition Specialist - German Speaker63701810236033126

Indeed

Talent Acquisition Specialist - German Speaker

Talent Acquisition Specialist \- German Speaker**Location****:** Egypt, Cairo **Job category****:** Human Resources **Language****:** German Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward\-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. An exciting opportunity with this dynamic and fast\-growing business awaits the right candidate in the role of Customer Service Agent. **What's in it for YOU!** * Best salary in the market * Transportation provided * Medical and social insurance * Location is in Smart village **Join our Transcom Family as a Talent acquisition.** **Job Description:** * Finding the right match between candidate and Transcom via first selection * Coordinating existing and new vacancies * Being part of the full recruitment life\-cycle * Maintaining and improving collaboration with temp / recruitment agencies * Using and evaluating algorithms and test\-tools for quality improvement * Supporting improvement in all recruitment steps (search, screen, test, match) * Driving candidate attraction and experience proactively * Working by KPI driven performance * Communicating and collaborating closely with OPS **What we are looking for:** **Professional qualifications/Specific knowledge:** * Minimum studies: University diploma or degree (Law, Labor Relations, Work Studies, Business Administration and Management or similar). * Specific training and/or work experience in Human Resources Administrative Management. **Information technology:** * Office package: Spreadsheets. Excel. High Level; Word processor. Word. Intermediate\-High Level; Presentations. Power Point. Intermediate\-High Level; Communication. Email: High Level. * Previous experience in HR is an advantage. **Languages** * German: C1/ B2 * English: B1/B2 **What Life at Transcom is like!** Join the positive vibes, Join Transcom family! *“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service Representative63701810242947127

Indeed

Customer Service Representative

Customer Service Representative**Location****:** Egypt, Cairo **Job category****:** Customer Service Representative (CSR) **Language****:** English *Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast\-growing business awaits the right candidate in the role of Customer Service Agent for one of the biggest Companies in US, Hurry Up \& Join Transcom Family!* *What's in it for YOU!** *Best salary in the market* * *Transportation provided* * *Medical and social insurance* * *Location is in Smart village* * *Overnight bonus* *Join us as a Customer Service Representative!* *Job Responsibilities:** *Provide superior customer service by assisting clients, using the corresponding communication* *channel: voice** *Educate customers when needed, and provide guidance to customers in service provided.* * *Manage large amounts of workload (incoming and outgoing calls, etc.).* * *Identify and assess customers’ needs to achieve satisfaction.* * *Document interactions properly as trained.* * *Use available tools to be able to research for answers and solutions for customers.* * *Provide excellent customer service using proper language and communication skills.* * *Build sustainable relationships and trust with customer accounts through open and interactive* *communication.** *Administratively process everything agreed with the end users to satisfy the service, by using* *different computer applications.** *Follow communication procedures, guidelines and policies. Be up to date with new procedures* *and services, in order to effectively manage assistance to the customer.** *Attracts potential customers by answering product and service questions.* *What are we looking for:* *Fluent English Speaker: level B2/C1* *Effective written and verbal communication* *Flexibility with rotational shifts (night\&overnight)* *What Life at Transcom is like!* *Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward\-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."* *“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Casualty Loss Adjuster - Nationwide (ROI)63701810250243128

Indeed

Casualty Loss Adjuster - Nationwide (ROI)

Date: Sep 10, 2025 Location: Nationwide, C, IE Company Brand: McLarens Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre\-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction \& Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ \& Specie, Global TPA Services, and Environmental consulting services. For more information, please visit: www.mclarens.com **The opportunity** ------------------- Reporting to the Head of Casualty, you will be responsible for investigating and handling a broad portfolio of third\-party claims, from on\-site investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. **The role** ------------ Your responsibilities will include: * Investigating, negotiating, determining the outcome, and agreeing settlement of claims in a professional manner. * Assisting and liaising with policyholders, legal representatives, insurers, and brokers to achieve professional and timely conclusion of claims. * Completing both on\-site and desktop investigations, along with report writing. * Producing reports in compliance with professional standards, internal guidelines and in accordance with agreed timescales. * Actively contribute towards McLarens’ business development programme. * Network, identify and facilitate opportunities for business growth. * Ensuring time reporting and billing is compliant with internal standards, processing and systems. * Ensuring invoices raised are accurate and timely. * Undertaking projects and other ad hoc activities as required, to include participation in marketing activities on occasion. * You will be expected to investigate, report upon, process and progress claims of small, medium and large loss value in a timely, customer\-focused manner, in accordance with existing client and internal SLAs, and your level of experience should demonstrate such strengths and capability. **About you \- Knowledge and Experience** ----------------------------------------- Successful candidates will have experience of Casualty external/site investigations and report writing, demonstrating a focus on quality, communication, and organisational skills in a customer\-focused environment. They will have proven capability in negotiation, decision\-making, problem\-solving and reporting skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative. Successful candidates will have achieved a minimum CIP qualification and/or be progressing towards MDI/ACII/ACILA. Candidates will also be required to successfully complete all related Fitness and Probity and CPD requirements. Due to the geographic coverage of the role, travel will be required and a flexible approach to such requirements would be essential. The successful candidates will benefit from an attractive salary, with an accompanying performance\-related bonus scheme and can avail of our additional pension, health insurance and other benefits package, along with operating in our flexible approach\-based and supportive work environment. Should you wish to apply, please forward your CV and supporting cover letter to hr.uk@mclarens.com We look forward to hearing from you. **HR Team** \| McLarens *Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.*

Cairo, Cairo Governorate, Egypt

Negotiable Salary

Indeed

Service Engineer

*At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.* *And we need people like you to make it happen.* ***We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.*** **Job Summary** --------------- Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive \& corrective maintenance; analysing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events. **What you will do** -------------------- 1\. Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations 2\. Execute analysis, restore basic conditions or troubleshoot to resolve electro\-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support . Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution. 3\. Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process 4\. Perform production support / breakdown on customer site 5\. Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations. 6\. Conduct Operator relevant customer training, physically or remotly 7\. Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer. 8\. Follow\-up Operationally the contracts leading, take decisions with the SAR \& SKAM to manage proactively the outcome of the contract (profitability and/or performance) 9\. Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. 10\. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues. 11\. Lead the daily contact and operational relationship with your designated customer contact 12\. Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done. 13\. Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained **We believe you have** ----------------------- '\+3 years experience in Installations, maintenance and service work. Can independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations. Previous positions: Technician, Production engineer, Maintenance Engineer **We Offer You** * A variety of exciting challenges with ample opportunities for development and training in a truly global landscape * A culture that pioneers a spirit of innovation where our industry experts drive visible results * An equal opportunity employment experience that values diversity and inclusion * Market competitive compensation and benefits with flexible working arrangements **Apply Now** If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. This job posting expires on **23rd September 2025\.** If you have any questions about your application, please contact **Sandile Livi**. *Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Commis

**Job Requisition ID:** 171322 Established in the 1930s as a trading business, Al\-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al\-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al\-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al\-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day **Commis** **Overview of the role:** Assist cooks in daily food production on site, ensuring food safety rules and regulations are followed to guarantee safe meal preparation. **Overview of the role:** To assist the cooks in the daily food production in a location ensuring food safety rules and regulations are followed to ensure safe preparation of meals. **What you will do:** * Ensure food safety compliance and implementation of IKEA standards. * Support the Chef in food preparation, equipment use, and training. * Maintain high\-quality food production and cleanliness in the kitchen. * Monitor food safety, quality, and proper ingredient usage. * Follow operational guidelines and contribute to store performance. **What you will do:** * Ensure food safety compliance and implementation of IKEA standards. * Support the Chef in food preparation, equipment use, and training. * Maintain high\-quality food production and cleanliness in the kitchen. * Monitor food safety, quality, and proper ingredient usage. * Follow operational guidelines and contribute to store performance. **What you will need:** * 2\+ years in a service environment, secondary degree, culinary interest, strong communication, and multitasking skills. * Proven leadership, customer focus, ability to work in a fast\-paced environment, and commitment to IKEA values. **What you will need:** * 2\+ years in a service environment, secondary degree, culinary interest, strong communication, and multitasking skills. * Proven leadership, customer focus, ability to work in a fast\-paced environment, and commitment to IKEA values. **About Al\-Futtaim Retail** Al\-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa \& Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P\&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion \& food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B\&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference… **About Al\-Futtaim IKEA** GROWING TOGETHER... We are a values\-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. Al\-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Call Center Officer

Scope: Handling all the customers Home Delivery orders \& complaints, and responsible to increase the Call Center sales by using the outbound calls \& upselling Functional Responsibilities: \- Answer incoming calls and assist customers in their specific orders \- Provide a high level of personalized customer service. \- Provide customers with product and service information. \- Up sell products, inviting customers through the phone call to try any new product. \- Offering the promotions if available to all customers \- Sell product and place customer orders in computer system. \- Solving the billing issues. Leadership Responsibilities: \- Outbound calls to increase sales \& to activate the inactive accounts \- Arrange the sending of the order with any special request for the products such as cold drinks or black bags. \- Following up the delivery cycle until the order delivers to the customer. \- Transfer customer calls to appropriate staff. \- Complete call logs and reports. \# of Hires Needed 1 Hiring Manager Galal Ahmed Rotan, Mohamed Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 2 years of experience in the customer service field Skills and Abilities: \- Language skills \- Computer skills \- Negotiation skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary

Business Development Specialist I637017557063711212

Indeed

Business Development Specialist I

**About the Role** The team supports local markets with Uber supply, proactively contacting new drivers within the region to help them with the signup process and onboarding so that they can begin earning with Uber. Once drivers are proficient with driving on the Uber platform, the team engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. The team aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle driver partners' most important priorities through specialised and dedicated Perspective account managers. **What You Will Do:*** Develop and manage Driver relationships through outbound trigger\-based calling * Take ownership of managing multiple driver accounts * Provide customised coaching and recommendations to your driver partners * Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc. * Act as a voice of the customer capturing insights at every opportunity **Basic Qualifications*** Fluent in Arabic * Strong competency in English * Sales and account management experience in a contact centre environment. * You have at least 6 month experience in sales and retention. **Preferred Qualifications*** Sales and account management experience in a contact centre environment.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Genesys Developer

**Requirements and responsibilities** **Job Summary** We are seeking an experienced Senior Genesys Engineer to support the deployment, optimization, and ongoing operation of contact center technology solutions. The ideal candidate will play a key role in the installation, configuration, maintenance, and support of Genesys platforms, ensuring high performance and reliability across environments. #### **Duties** * Install, configure, and integrate Genesys contact center technology components. * Provide ongoing maintenance, technical support, and on\-call troubleshooting services. * Investigate and resolve voice quality issues and data loss across network infrastructure. * Deliver responsive support for critical incidents and execute customer\-requested changes. * Generate and customize reports based on specific operational and business needs. * Configure Genesys reports to align with customer objectives. * Participate in requirements\-gathering sessions and convert business needs into technical specifications. * Assist in creating technical documentation including Statements of Work (SoW), Design Documents, and As\-Built documentation. * Open and manage support tickets with Genesys, ensuring clear documentation and issue tracking. #### **Technical Requirements** * 5\+ years of experience as a Genesys Engineer, preferably with Genesys Cloud and Pure Connect platforms. * Strong understanding of contact center infrastructure, voice technologies, and network fundamentals. * Experience using troubleshooting tools for diagnosing voice/data network issues. * Proficiency in customizing reports and creating technical documentation. * Experience in translating customer requirements into detailed technical specifications. * Familiarity with managing technical escalations and support tickets with vendors. * Bachelor’s degree in Computer Science, Information Technology, or a related field. **Preferred:** * Genesys Cloud Certified Professional. * Networking or voice certifications (e.g., CCNA, CCNP Voice). * Working knowledge of cloud environments such as AWS or Azure. #### **Non\-Technical Requirements** * Strong problem\-solving skills with a customer\-focused approach. * Excellent written and verbal communication skills. * Proven ability to collaborate with cross\-functional teams and external stakeholders. * Detail\-oriented and capable of producing accurate, high\-quality documentation.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Partnerships Associate637017555281951214

Indeed

Senior Partnerships Associate

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. We are seeking a highly skilled Senior Partnership Associate to drive the identification, development, and management of strategic partnerships in Egypt. The ideal candidate will be a proactive relationship\-builder with strong negotiation skills, financial acumen, and a proven track record of monitoring and evaluating partnership performance to deliver tangible business value. As the Senior Partnership Associate, you will do the following: * Identify and evaluate potential partners aligned with the organization’s strategic objectives. * Develop and implement partnership strategies and plans that drive growth, innovation, and long\-term value. * Build and maintain high\-level relationships with key stakeholders. * Lead negotiations, applying advanced tactics to secure favorable, compliant, and mutually beneficial terms. * Manage and resolve conflicts during partnership discussions. * Define performance metrics and KPIs, regularly assess outcomes, and implement improvements. * Develop and manage partnership budgets, analyze financial data, forecast impacts, and ensure accurate reporting and compliance. **Requirements** * 3\+ years of experience in strategic partnerships, business development, or related roles. * Bachelor’s degree in Business Administration, Finance, or a related field (Master’s preferred). * Strong negotiation, relationship\-building, and stakeholder management skills. * Solid understanding of financial analysis and budgeting principles. * Demonstrated ability to monitor and evaluate partnership performance effectively. * Excellent communication and presentation skills. **Benefits** At Reliance Health, we prioritize our people and their well\-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: * **Remote\-First Environment** Work from anywhere while staying connected to a vibrant, collaborative team. * **Competitive Salary and Benefits** We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. * **Premium Health Insurance** Comprehensive health coverage for you and your family, because your well\-being comes first. * **Unlimited Leave** Take the time you need when you need it—no limits, no questions. * **Meaningful Impact** Play a key role in transforming customer experiences and shaping healthcare innovation. * **Collaborative Work Culture** Join a supportive, inclusive, and team\-focused environment that celebrates diversity. * **Growth Opportunities** Access tools, mentorship, and resources to elevate your skills and career. * **Learning \& Development Allowance** We provide an allowance to support your ongoing professional growth and skill enhancement. **This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

TechOps & Support Engineer637017555352351215

Indeed

TechOps & Support Engineer

Sumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi\-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems. ### **Responsibilities** * Monitors, administrates and troubleshoots systems and business applications. * Performs the roll\-out and deployment of new system features and updates. * Communicate with users through a series of actions to help resolve issues or how to effectively use the system. * Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc. * Providing remote and face\-to\-face technical support to system users. * Escalate technical issues to L3 technical support and follows up on their resolution and deployment. * Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved. * Maintaining accurate records of all issues with resolution and contact details. * Applies software security and upgrades to operating systems and applications. * Performs regular backups and disaster precautions. * Make continual improvements to procedures and documentation. * Automate repetitive tasks via scripting **Requirements** * Bachelor’s degree in Computer Science or equivalent education in a related discipline. * 2\-5 years of relevant experience

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Associate - Talent Acquisition637017555427871216

Indeed

Senior Associate - Talent Acquisition

**INSPIRE \| EXHILARATE \| DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750\+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start\-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future\-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. **What you'll be doing** Our Talent Acquisition Senior Associate is responsible for working closely with the assigned business area to fill vacant roles with the right candidates in a timely manner. You will also be responsible for ensuring applicants have a great experience throughout the process by regularly keeping in touch, following up and providing feedback. Organizational: Follow all relevant Talent Acquisition policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Operational: Implement activities under close supervision Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner Address assigned business areas’ recruitment needs in a timely manner Meet with and advise hiring managers on best practices in recruitment and selection process Adhere to the recruiting and interviewing plan for each open position Review applicants’ CVs to evaluate if they meet the position requirements Pro\-actively source / headhunt for open and potential future positions Use relevant selection tools to assess candidates (including CBI, assessment centers, psychometric evaluations and all other applicable tests) Develop, proactively, a pool of qualified candidates for immediate replacements Upkeep relevant records on the applicant tracking system Ensure all applicants have a great candidate experience Interview and follow up referrals from management and employees Build networks and communities to source and pipeline candidates Provide support on other HR projects that include talent acquisition as and when required Participate in relevant projects and community activities as and when needed **What you’ll need to succeed** University Degree in HR, Psychology, Business Administration or any other related field 1\-2 years of experience in the same field or a similar field **What we can offer you** With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. **We Invite All Applicants to Apply** It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

35 Al Sad Al Aali, At Taseah, Nasr City, Cairo Governorate 4442571, Egypt

Negotiable Salary

Job Search Execution Assistant637017555502111217

Indeed

Job Search Execution Assistant

**Company Description** Whitecollars company is a global human resource consulting and recruitment agency dedicated to supporting business growth through affordable recruitment solutions and tailored HR services. Our mission is to help companies build organizational resilience by cultivating exceptional teams. With personalized, trusted services, we alleviate time, budget, and resource pressures so you can focus on what matters most, your people and business growth. As part of our continued commitment to addressing every facet of the workforce journey, we proudly introduce ApplyRight, our dedicated career consulting service line. ApplyRight is designed to support job seekers—from fresh graduates to seasoned professionals—by providing expert career guidance, strategic job application support, and the tools needed to secure meaningful employment. This service complements Whitecollars' mission by bridging the gap between talent and opportunity, ensuring success on both sides of the employment spectrum. **Job Description** **Job Scope:** The Job Search Execution Assistant is responsible for implementing and managing the operational aspects of our job application services. This includes creating and maintaining client accounts, submitting job applications, handling recruiter communications through managed inboxes, and organizing all application\-related information with precision. This is a non\-client\-facing role, but your work directly impacts our clients’ success by ensuring consistent, high\-quality job search execution. You'll work closely with the consulting team and use digital tools to keep everything running smoothly, efficiently, and at scale. **Key Responsibilities:** * Use ApplyRight’s AI\-powered tool to identify relevant job opportunities for each client based on their background and preferences. * Apply to high\-quality job listings on behalf of clients while meeting daily/weekly volume and quality benchmarks. * Set up and maintain client profiles on platforms such as LinkedIn, Indeed, and relevant industry\-specific job boards. * Create and manage dedicated professional email accounts to handle all job\-related communication on behalf of clients. * Conduct reverse recruitment by identifying and contacting hiring managers or recruiters at relevant companies. * Send personalized outreach messages to recommend candidates and initiate direct engagement. * Track all job applications, communications, and responses using tools like ClickUp, Google Sheets, or similar platforms. * Monitor email and job platform responses and follow up accordingly to maintain engagement. * Identify and flag trends or recurring challenges in job search performance for further optimization. * Maintain high standards of accuracy, professionalism, and confidentiality across all communication and data handling. **Qualifications*** 1–2 years of experience in recruitment, HR support, virtual assistance, or job search administration. * Strong written English skills, with excellent grammar, clarity, and tone in written correspondence. * Familiarity with job platforms such as LinkedIn, Indeed, and specialized job boards. * Proficiency in using Google Workspace (Docs, Sheets, Gmail), and digital systems. * Highly organized and able to manage multiple job searches and tasks simultaneously. * Ability to follow structured processes while also being proactive in spotting improvements. * Comfortable working independently in a fully remote setup. **Soft Skills:** * High attention to detail and accuracy. * Proactive and self\-directed mindset. * Reliable and deadline\-oriented. * Trustworthy and discreet with sensitive data. * Collaborative and responsive in a remote team environment. * Flexible and adaptable to evolving workflows and tools.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Partnerships Associate637017555211531218

Indeed

Partnerships Associate

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. We are looking for a **Partnership Associate** to help find, grow, and manage partnerships in Egypt. The right candidate will be someone who enjoys building good relationships, communicates well, pays attention to details, and can support the team in making sure partnerships deliver real value to the business. As the Partnership Associate, you will do the following: * Build and maintain strong relationships with partners and stakeholders. * Communicate effectively to understand partner needs and expectations. * Resolve conflicts and address concerns promptly. * Monitor and evaluate partnership performance to ensure mutual benefits. * Conduct market research to identify potential partners and opportunities. * Analyze market trends and competitor activities. * Evaluate partnership opportunities based on strategic fit and potential impact. * Prepare detailed reports and presentations on research findings. * Draft partnership agreements to ensure compliance with legal and company standards. * Negotiate terms and conditions with partners. * Manage contract renewals and amendments. * Ensure proper documentation and record\-keeping of all partnership agreements. * Plan partnership projects and coordinate with internal teams to ensure alignment with company goals. * Monitor project progress, address issues, and report outcomes with actionable recommendations. **Requirements** * 1–3 years of experience in partnerships, business development, or related roles. * Bachelor’s degree in Business Administration, Finance, or a related field. * Strong interpersonal and relationship management skills. * Basic understanding of market research, financial principles, and contract management. * Demonstrated ability to monitor and evaluate partnership activities. * Effective communication and presentation skills. * Familiarity with project management principles. **Benefits** At Reliance Health, we prioritize our people and their well\-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy: * **Remote\-First Environment** Work from anywhere while staying connected to a vibrant, collaborative team. * **Competitive Salary and Benefits** We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. * **Premium Health Insurance** Comprehensive health coverage for you and your family, because your well\-being comes first. * **Unlimited Leave** Take the time you need when you need it—no limits, no questions. * **Meaningful Impact** Play a key role in transforming customer experiences and shaping healthcare innovation. * **Collaborative Work Culture** Join a supportive, inclusive, and team\-focused environment that celebrates diversity. * **Growth Opportunities** Access tools, mentorship, and resources to elevate your skills and career. * **Learning \& Development Allowance** We provide an allowance to support your ongoing professional growth and skill enhancement. **This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service Associate637017554022411219

Indeed

Customer Service Associate

We are looking for a virtual assistant who is energetic, interested in marketing and people person. You can work from home or anywhere else with high speed internet access. The tasks include * Make cold calls to generate leads from a provided spreadsheet. Taking notes, following up with them, helping them resolving their problems, setting up appointments. * Conduct online research to find address and contact details for a given list of contact information. Excellent English speaking and listening skills are must. Driving for results, consistent, eager to learn and patience are preferred characteristics for the job. Preferred skills: United States Real Estate company lead generation experience, cold calling experience, land acquisition and social media experience are preferred, but not required. The work hours will be during 10am to 6pm US Eastern Time. Interested candidate is strongly recommended to submit a self\-introduction video of no less than one minute to eacomllc@gmail.com Fresh graduates are encouraged to apply. Job Type: Part\-time Pay: US Dollar $5 per hour Expected hours: 20 per week Language: * Excellent English (Required) Job Type: Part\-time Pay: E£250\.00 per hour Expected hours: 20 – 25 per week Expected Start Date: 23/06/2025

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

EGP 5-250/week

Indeed

Sales Specialist

**READ THIS CAREFULLY \- APPLY THROUGH THE FORM BELOW** **Job Offer** Dial Expert is seeking highly motivated and results\-driven Debt Settlement Sales Specialists to join our growing team. This role offers the opportunity to work remotely and earn a competitive income while helping clients achieve financial freedom through effective debt settlement solutions. **Job Summary** As a Debt Settlement Sales Agent, you will engage in both outbound and inbound calls to convert leads into satisfied customers. The role primarily involves helping clients by offering debt settlement services, which means negotiating with creditors on behalf of clients to reduce the total amount they owe. You will be guiding customers through the debt relief process, presenting tailored solutions, and closing deals over the phone. While cold calling is initially part of the role, the focus will shift to inbound leads, where clients are already interested in exploring financial solutions. **Location** \- Work from home (Remote\-based only). **Schedule** \- Full\-time: Monday to Friday, 6 PM to 3 AM (4\.30/5/7/8 PM shifts available too) \- Part\-time: Monday to Friday, 6 hours/day (Fix the start hour every day) \- Break: 1\-hour break included for FT \& 45 minutes for PT. **Payment Structure and perks** \- Salary for F.T: 18,000 EGP per month (Subject to increase based on exceeding target) \- Salary for P.T: 11,000 EGP per month \- Commissions: $20 per deal closed. Minimum of 5 sales/week. (Average agents do 2\-3 sales/day) \- Bonuses: Daily \& weekly bonuses and competitions are available. \- Spiffs and Bonuses: Weekly and monthly rewards for top agents and highest performers. \- Salary Growth: Increases based on performance and qualifications. \- Paid annual and sick leaves. **Responsibilities** \- Engage in outbound cold calls to generate leads in the initial period and convert them into potential customers. \- Focus on converting inbound leads into satisfied customers by guiding them through debt settlement options. \- Build rapport with customers and understand their financial needs and situations. \- Present debt settlement and consolidation solutions, negotiating favorable terms. \- Effectively rebut objections, overcome customer hesitations, and close deals. \- Manage the entire sales cycle—from initial contact to closing the deal and signing contracts over the phone. **Qualifications** \- Strong Sales Experience: Proven track record in sales, customer retention, closing deals, lead management, debt consolidation/settlement, or acquisition management is a must. \- Experience in cold calling is a plus. \- Fluency in English: Must have a near\-native level with no accent. \- Excellent negotiation skills and the ability to rebut objections effectively. \- Ability to build rapport quickly and engage customers over the phone. \- Tech Requirements: Must have a reliable PC, internet with LAN cable, and headset. Ready to apply? Apply through this form only, and we will contact you: https://apply.dialexpert.com/ Job Types: Full\-time, Part\-time, Permanent, Temporary, Contract, New grad Contract length: 12 months Pay: E£30,000\.00 \- E£150,000\.00 per month Expected hours: 30 – 45 per week Experience: * Sales: 1 year (Preferred) * Cold Calling: 1 year (Preferred) Language: * English (Required) Expected Start Date: 23/08/2025

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

EGP 30,000-150,000/year

Customer Care Advisor - English Speakers VOIS637017554289951221

Indeed

Customer Care Advisor - English Speakers VOIS

**Role Purpose:** ----------------- The Customer Care Advisor for English Speakers is responsible for providing exceptional customer service to English\-speaking customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem\-solving skills. **Responsibilities:** * Respond to customer inquiries promptly and effectively. * Maintain a high level of customer satisfaction in every interaction. * Work collaboratively with team members to resolve customer issues. * Adhere to company policies and procedures. #### **Qualifications:** * **Language Skills:** Fluency in English, both written and spoken. * **Experience:** Previous experience in customer service or a related field is preferred. * **Communication Skills:** Excellent verbal and written communication skills. * **Problem\-Solving:** Strong problem\-solving abilities and attention to detail. * **Interpersonal Skills:** Ability to work well in a team and handle stressful situations with a positive attitude. #### **What We Offer:** * **Global Exposure:** An engaging, motivating, and inclusive workplace with global exposure. * **Rotational Shifts:** Rotational shifts and weekends. * **Benefits:** Various benefits including life insurance, medical, and many other job perks. * **Public Holidays:** The choice between a day off or double pay if you work on a public holiday. * **Remote Work Option:** The option to work three days per week from home. * **Connectivity and Internet Allowance:** The company will provide connectivity and internet allowance to support remote work. * **Training:** On\-the\-job training will be provided to familiarize the advisor with the company's products, services, and customer service protocols. #### **Must\-Have Requirements:** * **C1 Fluent English Speaker:** Proficiency in English, both written and spoken, at a C1 level. * **Education:** Graduate or drop out with no academic commitment to the university. \#VOIS \#WeMoveTheWorld \#MoveWithUs

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Beauty Consultant - Yves Rocher - Mall of Egypt637017554699551222

Indeed

Beauty Consultant - Yves Rocher - Mall of Egypt

**INSPIRE \| EXHILARATE \| DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750\+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start\-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future\-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. **What you'll be doing** Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming. * Build and maintain guest experience standards in order to build strong loyalty * Address customers' queries about products, prices, availability, product uses, and services * Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations * Advise customers on product ranges best suited to their needs * Demonstrate usage and benefits of various brands and products * Generate sales, while achieving line and sales targets, using make up knowledge * Sell\-out target tracking at store level * Generate daily sales reports * Participate in achieving incentives * Track post\-launch sales at store level * Ensure merchandising levels in the store are met as per the brand guidelines * Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times * Report stock shortages using the stock order form * Ensure stock receipt as per set procedures **What you'll need to** **succeed** * Minimum 2 years’ experience in the beauty industry **What we can offer you** With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. **We Invite All Applicants to Apply** It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

جنبن ميثلون جنبن اكتوبر السادس من اكتوبر WWH9+CG7 تصوير، 6th of October City (2), Giza Governorate 3226010, Egypt

Negotiable Salary

Sales Promoter - Max Factor & Rimmel637017554773771223

Indeed

Sales Promoter - Max Factor & Rimmel

**INSPIRE \| EXHILARATE \| DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750\+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start\-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future\-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. **What you'll be doing** Our Sales Promoter is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Sales Promoter is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming. * Build and maintain guest experience standards in order to build strong loyalty * Address customers' queries about products, prices, availability, product uses, and services * Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations * Advise customers on product ranges best suited to their needs * Demonstrate usage and benefits of various brands and products * Generate sales, while achieving line and sales targets, using make up knowledge * Sell\-out target tracking at store level * Generate daily sales reports * Participate in achieving incentives * Track post\-launch sales at store level * Ensure merchandising levels in the store are met as per the brand guidelines * Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times * Report stock shortages using the stock order form * Ensure stock receipt as per set procedures **What you'll need to** **succeed** * Minimum 2 years’ experience in the beauty industry **What we can offer you** With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. **We Invite All Applicants to Apply** It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

35 Al Sad Al Aali, At Taseah, Nasr City, Cairo Governorate 4442571, Egypt

Negotiable Salary

Beauty Consultant - Faces - Egypt637017554853151224

Indeed

Beauty Consultant - Faces - Egypt

**INSPIRE \| EXHILARATE \| DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750\+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start\-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future\-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. **What you'll be doing** Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming. * Build and maintain guest experience standards in order to build strong loyalty * Address customers' queries about products, prices, availability, product uses, and services * Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations * Advise customers on product ranges best suited to their needs * Demonstrate usage and benefits of various brands and products * Generate sales, while achieving line and sales targets, using make up knowledge * Sell\-out target tracking at store level * Generate daily sales reports * Participate in achieving incentives * Track post\-launch sales at store level * Ensure merchandising levels in the store are met as per the brand guidelines * Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times * Report stock shortages using the stock order form * Ensure stock receipt as per set procedures **What you'll need to** **succeed** * Minimum 2 years’ experience in the beauty industry **What we can offer you** With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. **We Invite All Applicants to Apply** It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

35 Al Sad Al Aali, At Taseah, Nasr City, Cairo Governorate 4442571, Egypt

Negotiable Salary

Solution Sales Specialist637017552670731225

Indeed

Solution Sales Specialist

**Job Summary:** The Solution sales specialist, who is dynamic and results\-driven, will possess a strong background in selling software solutions and a proven track record of meetin and exceeding sales targets. As a Solution Sales Specialist, you will be responsible for driving revenue growth by identifying new business opportunities, building and nurturing client relationships, and closing sales deals. **Job Responsibilities:** * Meet or exceed monthly and quarterly sales targets. * Respond promptly to inbound leads through various channels, including phone calls, emails, and live chat. * Engage with prospects to understand their needs, provide information about our products, and guide them through the sales process. * Build and maintain strong, long\-lasting customer relationships. * Understand customer requirements and provide customized software solutions to meet their business needs. * Act as a trusted advisor to clients, offering insights and recommendations. * Conduct product presentations and demonstrations to showcase the value proposition of Dafater software solutions. * Address client concerns and objections effectively. * Prepare and present proposals, quotes, and contracts to potential clients. * Negotiate terms and conditions to close sales deals. * Maintain accurate records of sales activities, customer interactions, and deals in the CRM system. * Provide regular sales reports and forecasts to the sales leadership team. * Work closely with product development, marketing, and customer support teams to ensure a seamless customer experience. * Provide feedback from the field to contribute to the continuous improvement of products and services. **Job Requirements:** * Minimum of 3 years of progressive experience as an Accountant. * SaaS industry experience is an advantage * Analytical thinkers with creativity and decisive decision\-making. * Efficient time utilization, prioritization, and organizational skills. * Proactive individuals with a growth mindset and openness to new ideas. * Goal\-driven with determination and perseverance. * Responsive and customer\-focused, understanding and meeting client needs. * In\-depth understanding of products, industry trends, and market dynamics. * Proficient in all aspects of sales, from prospecting to closing deals and building relationships. If you have the desire to compete with our talents at Dafater and possess the above\-mentioned qualities, apply for this job right away. We want you to join us.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Lead Generation Specialist637017552805131226

Indeed

Lead Generation Specialist

At COREations, we are very precise and aware that every business has a percentage of waste; it’s about the activities and expenses that have no return on business and waste the valuable time of our high calibers, so we decided to have the function of lead qualification separately for full dedication knowing that it’s a critical function not only for our business development success but mainly for our business optimization and P/L calculation. The Lead Generation Specialist would be responsible for assuring the quality of any MQL according to a given script and questionnaire and process it to the assigned Key Account Manager to proceed with the lead in a sales funnel practice. Business Development Full Time Cairo Responsibilities Serving as the primary point of contact for inbound leads. Handling inbound and outbound calls that come from our marketing activities and managing them to our database. Outbound marketing activities should be done as cold\-calling and emailing to reach out to potential clients to offer information about our services that might be of use to them. Qualifying and rating MQLs via phone, live chat, and email – with the ultimate goal of passing qualified leads (SQLs) to the sales team efficiently and effectively. Accurately record information and details of correspondence in our CRM system. Working within the guidelines provided at all times effectively and efficiently. Understanding our solutions and how they serve our customers’ needs\- including features, benefits, and key use case scenarios. Reporting to direct management to improve the lead qualifying processes and monetization as well. Requirements **Full awareness of the following disciplines:** (MUST): (Cloud Services, Marketing automation solutions, Digital solutions, Software projects, and Saas) Stellar ability to multi\-task with email management, phone, and live chat communication with prospects. Active listener Professional phone etiquette with a confident, friendly voice Communication styles understanding and management with proven excellent verbal and written communication skills Multitasking ability and working effectively within a fast\-paced environment. Demonstrated ability to work independently and collaborate well cross\-functionally within different teams Aggressive probing nature. Sales process understanding. Time management and personal planning Technical aptitude and ability to learn. Experience with Customer Relationship Management (CRM) software. Bachelor’s degree in business administration, Computer science, or a related field.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Application Support and Cloud Ops Engineer637017550373151227

Indeed

Application Support and Cloud Ops Engineer

**Votre rôle** -------------- **Application Support and Cloud Operations Engineer** **Mission:** The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. **Key tasks and responsibilities:** Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring). Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on\-call basis): **Technical responsibilities:** * Ensure applications’ availability to meet the SLA target * Handle, diagnose and route in real\-time incoming trouble tickets * Provide system administration for the applications implemented on Windows servers. * Execute changes and task orders on windows server * Responsible for 2nd level technical support and escalation * Communicate planned/unplanned outages to end users * Participate in the UAT testing for any bugs/new application features * Working in devops mode for all applications hosted in the cloud, this includes (but not limited to): * Fully understanding the functionality of applications to help them define their QoS matrixes * Providing L2 support for the cloud infrastructure * Providing L2 application support to cloud\-based applications **Functional responsibilities:** * Managing and handling known issues related to the application support or to the infrastructure support * Collaborating within the team **Votre profil** ---------------- **Functional Skills:** * Troubleshooting skills * Strong ability to work in a team * Excellent written and verbal communication skills * Time management **Technical Skills:** Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory: * Operating system administration \& scripting (Windows, Linux) * Database administration (Oracle, SQL Server, Postgres) * Web Services (SOAP, REST) * Development using one of this list (Python ,Java, ASP.NET, node.js, C\# ,PHP, react.js) * Big Data platforms, pervious work on Hadoop or mongo DB * Mobile application development (Andriod and iOS) * Continuous delivery tools (Dockers, Kubernetees, Ansible ) * Security protocols (ethical hacking is a plus) Good experience in working in agile and devops is a plus Good understanding of network protocols (CCNA is a plus) ITIL foundation knowledge (certificate is a plus) **Educational background:** * B.Sc. in computer science or equivalent * Fluent in English * Fluent in French is a plus * At least 2 years of experience working within the IT field **Le plus de l'offre** ---------------------- **Mission:** **The Managed Application Cloud Expertise (MAC)** team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality **Entité** ---------- Digital Technology Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

IT&OT Digital Manager

**IT\&OT Digital Manager** -------------------------- * Fixed\-term contract * Full\-time * At least 10 years of experience (Professional) * Bachelor degree * IT/Digital Manager **Mission** ----------- **JOB PURPOSE:** The IT/OT Digital Manager is accountable for leading the development, implementation, and continuous optimization of all Information Technology (IT), Operational Technology (OT), and Digital services across RDMC. This includes IT infrastructure, business solutions, digital platforms, web/mobile application development, digital tool management, cybersecurity, and digital continuity. The role ensures alignment between technology investments and business objectives, supports operational resilience, and drives integration with RATP Group and key stakeholders, while enabling innovation through digital transformation. **Profile** ----------- **RESPONSIBILITIES/DUTIES** **Strategy, Governance \& Leadership** * Develop, implement, and manage the IT/OT/Digital strategy and budget to align with corporate goals. * Lead the execution of IT/OT, and Digital programs, ensuring responsiveness to business needs and technology evolution. * Establish and enforce policies, standards, and protocols for technology use, data management, and service delivery and digital innovation. * Provide strategic input to senior leadership on emerging technologies, innovation opportunities, and digital transformation. **IT/OT Operations \& Service Management** * Oversee daily operation and performance of all IT and OT, and Digital systems including infrastructure, software applications, digital platforms, web/mobile solutions, and critical systems. * Lead the development, testing, and deployment of internal web and mobile applications in coordination with business stakeholders. * Manage and continuously improve existing digital tools and platforms, ensuring high availability, usability, and alignment with business needs. * Ensure strong coordination of IT activities across departments, prioritizing initiatives and allocating resources effectively. * Monitor system performance and service delivery metrics against KPIs and business expectations. * Implement and manage IT service delivery, including vendor management and in\-house teams. **Cybersecurity, Governance, Risk \& Compliance** * Ensure robust cybersecurity protocols, risk management, and disaster recovery strategies are in place. * Oversee the development and enforcement of business continuity and information security policies. * Ensure compliance with local regulatory requirements and internal standards. **Stakeholder Engagement \& Collaboration** * Foster collaboration with internal departments, the client, technology partners, and RATP Group to ensure value\-driven integration. * Build strong relationships with service providers and stakeholders to improve delivery, innovation, and customer satisfaction. * Translate user requirements into technology solutions; align IT/OT services with stakeholder expectations. **Team Development \& Capacity Building** * Manage and develop the IT/OT/Digital team, aligning skills with current and future organizational needs. * Promote a culture of continuous service improvement, technical excellence, and operational agility. * Provide mentoring, guidance, and performance management to IT personnel. * Foster Agile and DevOps practices within the Digital team to support rapid development and deployment cycles. **ESSENTIAL QUALIFICATIONS, KNOWLEDGE \& EXPERIENCE** **QUALIFICATIONS:** * Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. * Fluent in English and Arabic, French is a plus. **KNOWLEDGE**: * In\-depth understanding of IT infrastructure (e.g., platforms, networks, databases, cloud, cybersecurity). * Familiarity with enterprise applications (ERP, HRMS, SharePoint, MS Dynamics, O365, Maximo, time/attendance systems). * Knowledge of OT and critical system integration, interfacing, and system assurance practices. * Strong grasp of IT governance, software/system lifecycle, and service management methodologies. **EXPERIENCE:** * 10\+ years of relevant IT/OT experience, including leadership roles. * Proven experience managing large\-scale IT projects and programs. * Background in business analysis, change management, and IT solution design. * Experience working in transportation, public services, or infrastructure sectors is an asset. * Project management certification (e.g., PMP, PRINCE2\) is a plus. **DESIRED BEHAVIORS \& EXPERIENCES** * Strategic thinking and digital transformation mindset. * Strong analytical, diagnostic, and decision\-making abilities. * Excellent stakeholder engagement and relationship management. * Effective leadership with the ability to inspire, coach, and manage technical teams. * Strong communication and internal consulting capabilities. * Results\-driven with a commitment to service excellence and innovation. * Adaptability to complex environments and fast\-changing technologies. ### **Location** **Location****Address**Cairo, Cairo, Egypt

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Software Engineer

**Votre rôle** -------------- About OINIS: Orange International Networks Infrastructures \& Services (OINIS) is a technical department serving the group at an international dimension. With more than 1700 collaborators highly qualified trough the world, OINIS is a privileged stakeholder for networks, infrastructure and security. OINIS’s mission is to conceive, plan, broadcast, display and operate international networks and long distance (backbone), as well as the IT infrastructures of the group. Joining OINIS means joining a great place to work with teams of men and women with a variety of profiles and evolving in an international and multicultural environment. We are experiencing Agile methodology in our way of working as well as Digital Transformation. This human capital at OINIS will open evolution perspectives for you, while benefiting from our teams experience and sharing yours. About the role: * OINIS is looking to fill in the position of Software Engineer to work on the SDN/NFV Domains. * Work with the Solution Architect and other team members to analyze the customer requirements, and reach a suitable software solution architecture that addresses the requirements. * Develop the solution using the identified frameworks and test the code using standard code quality analysis tools. * Work with open source and/or commercial solutions to develop the solution. * Participate to periodical progress review meetings with the customer to track the development progress, address issues that come up, and fine\-tune the final results. * Continue to work the Solution Architects and other Software Developers in the team in building, testing, and supporting the final solution that would be use in customer production environment. * Develop the needed technical documentation and manuals needed by the customer to start using and maintaining the solution. * Contribute to the open source community SDN/NFV projects the lessons learned, new ideas, and new code, based on the implemented use cases above. **Votre profil** ---------------- About you: * Have BSc Computer Science or Computer Engineering or Communication Engineering; university degree with 3\-6 years experience; * Mandatory knowledge of Object Oriented Programming, Design Patterns, and Micro Services Architectures * Mandatory knowlege of XML, JSON, YAML, RESTful API, Swagger, OpenAPI, GRPC, and Protobuf. * Mandatory experience with C/C\+\+ or Python or Golang. * Mandatory experience with Git, Gerrit, Maven, Make, Gitlab, etc ... * Mandatory experience with databases, e.g. SQL, MySQL, MariaDB, Redis * Mandatory experience with Linux OS and Shell Scripting * Prefer experience with virtualization technologies, e.g. KVM, VMWARE, Openstack, etc ... * Prefer experience with container technologies, e.g. LXC, Dockers, Kubernetes, Rancher, Helm, etc ... * Prefer experience with CI/CD and DevOPs, e.g. Anisble, Gitlab CI, Jenkins * Prefer experience with Agile Methodologies, Scrum Process, Sprints, and tools, e.g. JIRA, Confluence, etc ... * Automated test suites, frameworks such as Selenium, Robot Framework, Pytest, JUNIT, Mockito, etc. * Have a real passion for clean code; unit testing; automation testing and continuous delivery * Have drive with practicality; a critical thinker; dedicated to solving problems at team level; are open and flexible * Passionate and creative about learning, especially in the areas of technology, service design patterns and system architectures * Capable to write clear technical documentation * Have strong written and verbal communication abilities * Big plus having knowledge or some background in IP DATA Networks, VOIP Networks, or EPC Mobile Core Networks. * Fluent in English in Mandatory. * Fluent in French is a plus. **Le plus de l'offre** ---------------------- (Nice to have): * Have knowledge about opensource EPC/5GC solutions e.g., Open AI Interface OAI, Open5GS, Free5GC, srsRAN, MAGMA, etc. * Have knowledge about VOIP solutions and protocols e.g., SIP, SDP, RTP, opensource SIP \& Media servers such as Free Switch, Asterisk, Kamailio, Open Sips, Sipp, etc ... * Have knowledge in Routing and Switching e.g., IP Protocol, Routing Protocols like BGP, Ethernet and VLANs, TCP/IP, UDP, MPLS, IPSEC, SSL, DNS, NAT, SNMP, VPP, DPDK, SONIC, FRRouting, OpenWRT, Flannel, Calico, Canal, etc ... * Virtual network labs simulation tools such as EVENG, GNS3 or Cisco Packet Tracer. * Network troubleshooting/monitoring tools such as Wireshark, ZABBIX, or PRTG. **Entité** ---------- Hosted Wholesale OINIS Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary