**Requirements and responsibilities** **Job Title:** Technical Support Specialist ### **Job Summary** We are seeking a proactive and customer\-oriented *Technical Support Specialist* to join our growing technical support team. You will be responsible for diagnosing and resolving hardware, software, and basic networking issues while delivering exceptional service to our customers. The ideal candidate is fluent in English, has strong technical aptitude, and excellent communication and problem\-solving skills. ### **Key Responsibilities** Provide first\-line support for customers via phone, email, chat, or ticketing system. Troubleshoot and resolve hardware and software\-related issues in a timely manner. Log and document all support interactions and resolutions accurately. Escalate complex problems to higher\-level support teams when necessary. Maintain a high level of professionalism and customer satisfaction. Communicate technical information to non\-technical users clearly and effectively. Contribute to the knowledge base through documentation of common issues and solutions. Handle multiple tasks and priorities in a fast\-paced environment. ### **Requirements \& Qualifications** Fluency in **English** (both written and spoken) — *mandatory*. **Excellent soft skills**, including active listening, empathy, and clear communication. Solid **technical background** in troubleshooting **hardware and software** issues. Knowledge of **basic networking concepts** (LAN/WAN, IP, routers/switches) — *mandatory.* Ability to understand and use **technical terminology** correctly. Strong **critical thinking**, analytical ability, and **multi\-tasking** skills. Bachelor’s degree in computer science, Information Technology, or relevant field is preferred. Prior experience in technical support, helpdesk, or IT service desk.