The L2 Network Engineer to maintain private and public cloud infrastructure across multiple data centers in the Middle East. This hands\-on role in a multi\-tenant environment involves troubleshooting complex network issues, implementing changes, and providing technical expertise in networking and security. The ideal candidate should be customer\-oriented with a strong technical background in networking. **Requirements** * Troubleshoot, diagnose, and resolve customer network issues. * Implement change requests for managed service customers. * Serve as a point of technical escalation for complex issues. * Maintain and optimize firewall platforms (FortiGate, ASA, Palo Alto) and VPN solutions (SSL \& IPSec VPN). * Configure and manage load balancers and WAF (Kemp \& FortiADC). * Conduct security policy audits and modifications. * Demonstrate deep understanding of network protocols (TCP/UDP/ICMP) and stateful/stateless protocols. * Work with ticketing software (ServiceNow) to track and document issues. * Collaborate with internal teams to enhance network security and performance. * Obtain and maintain up\-to\-date certifications for supported technologies. * Provide input to improve products and services for enhanced customer experience. * 3\+ years working in network support roles. * Expertise in firewall troubleshooting (FortiGate, ASA, Palo Alto). * Strong experience with SSL VPN/IPSec deployments. * Knowledge of load balancers, WAF (Kemp \& FortiADC). * Understanding of public cloud networking (AWS/Azure preferred). * In\-depth knowledge of packet flow and the OSI model. * Experience supporting multi\-tenant environments. * Strong communication and customer engagement skills. * Ability to work in a shift\-based support environment. * Experience with technical documentation and knowledge sharing * Cisco Certified Network Associate (CCNA) (minimum requirement). * IPT/VoIP qualifications (ideal but not mandatory).