**Line of Service** Advisory **Industry/Sector** Technology **Specialism** Advisory \- Other **Management Level** Manager **Job Description \& Summary** We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001\. **Key Responsibilities:*** Assess and enhance existing ITSM processes and governance structures * Design and implement IT operating models aligned with business strategy * Lead or support ITSM tool implementations and process automation * Align ITSM practices with ITIL framework and ISO standards * Develop policies, procedures, and performance metrics (SLA, KPI, KRI) * Collaborate with stakeholders across IT, Risk, Compliance, and Business units **Required Qualifications:*** **ITIL v4 Certification** (Foundation or higher) * Proven experience in **ITSM implementation and optimization** * Strong background in **IT Governance and Operating Models** * Familiarity with **ISO/IEC 20000** , **ISO/IEC 27001** , or similar standards * Familiarity with OKR, KPI, KRI concepts and demonstrable expertise * Experience working with **IT strategy and transformation initiatives** * Excellent communication, documentation, and stakeholder engagement skills **Preferred Qualifications:*** Experience in regulated industries (e.g., banking, finance, healthcare) * Knowledge of COBIT, TOGAF, or other governance frameworks * Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management **Education** *(if blank, degree and/or field of study not specified)* Degrees/Field of Study required: Degrees/Field of Study preferred: **Certifications** *(if blank, certifications not specified)* **Required Skills** **Optional Skills** Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {\+ 26 more} **Desired Languages** *(If blank, desired languages not specified)* **Travel Requirements** Not Specified **Available for Work Visa Sponsorship?** No **Government Clearance Required?** No **Job Posting End Date**