Si\-Ware solutions enable businesses to bring the lab to the field and make the concept of analyzing anywhere with high ROI a reality. Combining sensors that have unprecedented performance and accuracy with a growing cloud\-based marketplace App Store carrying various applications including feed, grain, and milk analysis. **Job Responsibilities** Our Customer Success Engineers spend their day on the phone and emails coordinating, diagnosing, and troubleshooting incoming customer calls for a wide variety of clients and industries. They are the first point of contact and representative for all support service requests. These are requests for support for technical issues \& customer complaints involving Mobile, Si\-Ware hardware and portal applications from customers using our services and hardware units. Agents should focus on customer satisfaction and be results\-oriented. Technical Collaboration with an effective communicator and strong technical background enables our customers to maintain their units at peak performance and maximize productivity for their intended use case. **Day to Day work responsibilities** * Troubleshooting capabilities for Hardware and applications * Problem solving and troubleshooting, with analyzing the customer challenges and problems * Prioritization of tasks and responsibilities * Bug reporting and escalation is based on good judgment and clear description of problems/bugs. Manages escalated cases from internal channels to troubleshoot issues customers are facing. * Customer handling online/over the phone and through emails. * Reporting periodically and accurately. Utilize support tools and resources necessary to solve the customer issue. * Introduce workarounds in case no immediate solutions are available. * Identify and suggest possible improvements on procedures * Handles incoming support channels to troubleshoot customer inquiries. * Proactively identifies improvements to the product, identify bugs and otherwise determine high\-impact opportunities to enhance the customer experience. * Pass on any feedback or suggestions by customers to the appropriate internal team * Bachelor’s degree in Languages, Business, or a related field. * Engineering or IT background preferred but not required. * 1\-3 years in technical support or customer\-facing roles. * Experience troubleshooting hardware and application issues. * Excellent English proficiency (written and spoken). * Additional languages are a plus, with preference for Spanish, Portuguese, Dutch, Chinese, and French. * Strong problem\-solving and analytical abilities. * Familiarity with bug reporting tools and hardware/software troubleshooting. * Excellent communication and customer service orientation. * Ability to manage tasks, prioritize, and adapt in fast\-paced environments. * Experience with mobile applications and support tools. * Strong organizational and reporting skills.