**Requirements** Job Requirements:\- * Bachelor's degree in Computer Science, Information Technology, or a related field. * Minimum of 5 years of experience in technical support, or a similar role. * Strong understanding of software and hardware products and the ability to troubleshoot technical issues. * Basic knowledge about infrastructure, networking, security, servers, DB, application servers etc * Excellent communication and interpersonal skills to interact effectively with customers. * Excellent Reporting Skills. * Familiarity with customer support tools and CRM systems. * Proven leadership abilities and experience mentoring junior support engineers. * Strong problem\-solving and analytical skills. * Patience, empathy, and a customer\-centric mindset. * Ability to work independently and as part of a team. * Excellent communication and teamwork skills. * Detail\-oriented and committed to delivering high\-quality results.