**Jadeer** is hiring on behalf of one of our esteemed clients — a **global leader in the food and beverage ingredients industry**, located in **6th of October City**. **About the Opportunity: IT Technical Support Specialist** Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands\-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment. **Key Responsibilities: Technical Support, Systems Maintenance \& IT Infrastructure** * Provide first\- and second\-level support for all hardware, software, and network\-related issues. * Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems. * Manage IT assets, ensuring accurate documentation, labeling, and tracking. * Install, configure, and maintain operating systems and standard business applications. * Support end\-users in troubleshooting ERP, email, and collaboration tools. * Ensure regular data backups and system updates in alignment with IT policies. * Collaborate with cross\-functional teams to ensure IT service quality and process improvement. * Escalate critical incidents and coordinate with global IT teams when required. * Assist in implementing and supporting new digital initiatives and automation systems. * Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing. **Essential Skills \& Qualifications: IT Support \& Infrastructure Management** * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 3–5 years of proven experience in IT support or system administration, preferably in a **manufacturing or industrial** environment. * Hands\-on experience with Windows servers, Active Directory, and network troubleshooting. * Strong knowledge of hardware maintenance and software installation. * Experience with ERP systems and ticketing tools is a plus. * Excellent problem\-solving and communication skills. * Detail\-oriented, proactive, and capable of managing multiple priorities. * Fluent in English. **What Success Looks Like in IT Support** * Efficient resolution of user issues with minimal downtime. * Proactive maintenance and improvement of IT systems. * Smooth collaboration between IT and business teams. * Strong contribution to digital initiatives and system reliability. **What You’ll Gain: Growth, Exposure \& Development** * Work in a **multinational manufacturing environment** with cutting\-edge technologies. * Join a supportive team that values innovation, efficiency, and teamwork. * Gain exposure to global IT standards and best practices. * Be part of a company that fosters career growth and continuous learning. **Empower Technology — Apply Now!** If you’re passionate about IT support, eager to grow in a fast\-paced industrial environment, and driven to make an impact, this is your next step. Join us and help ensure operational excellence through technology and teamwork.