**Jadeer** is hiring on behalf of one of our esteemed clients — a **leading company specializing in security solutions and products**, located in **10th of Ramadan City**. **About the Opportunity: IT Technical Support Specialist** Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user\-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you’ll play a key role in ensuring the company’s digital infrastructure runs smoothly, efficiently, and securely. **Key Responsibilities: Technical Support, Systems Maintenance \& IT Asset Management** * Respond to user requests for technical assistance (in person, by phone, email, or ticketing system). * Diagnose and resolve software, hardware, and network issues promptly. * Manage IT assets, ensuring proper documentation, barcoding, and inventory control. * Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed. * Maintain valid backups for machines connected to production lines. * Coordinate IT consumables procurement, ensuring the best quality and pricing. * Escalate recurring or critical issues and report them to the IT Manager. * Support in annual budgeting and IT stock availability checks. * Stay up\-to\-date with system updates, configurations, and technology changes. **Essential Skills \& Qualifications: IT Systems \& User Support** * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 1–4 years of proven experience as a Service Desk or IT Support Engineer. * Proficient in diagnosing and resolving hardware and software issues. * Strong organizational and documentation skills. * Excellent communication and customer service orientation. * Proactive, collaborative, and eager to learn and optimize IT processes. * Fluent in English. **What Success Looks Like in IT Support** * Timely and efficient resolution of user issues, ensuring business continuity. * Well\-maintained IT asset records and accurate tracking systems. * Seamless collaboration with internal stakeholders and the IT infrastructure team. * Continuous learning and improvement in IT operations. **What You’ll Gain: Stability, Growth \& Professional Development** * Work in one of Egypt’s leading manufacturers in the security solutions industry. * Gain exposure to factory\-based IT infrastructure and advanced systems. * Join a supportive, fast\-paced, and collaborative environment. * Be part of a company that values innovation, process optimization, and teamwork. **Empower Technology — Apply Now!** If you’re driven by problem\-solving, tech excellence, and continuous learning, this is your next step. Join us and help ensure smooth, reliable operations across one of Egypt’s leading industrial firms.