Our vision is to create a fully **autonomous** billing platform. By automating every facet of billing and back\-office financial processes, we’re building a company designed to last 100 years—anchored in impact and purpose. Pelcro processed over a quarter of a **BILLION** dollars in cumulative gross merchandise value and our goal is to reach **1 TRILLION**. Check out this video by our CEO: https://www.linkedin.com/posts/michael\-ghattas\_hiring\-fintech\-ai\-activity\-7295493497787240448\-1a4K?utm\_source\=share\&utm\_medium\=member\_ios Only 19% of global payments occur online, and only 14% of retail sales are digital. This presents vast opportunities, especially with the rise of AI, LLMs, Instant Payments, and crypto. Join us to seize this potential and grow together. We are seeking individuals who align with Pelcro's vision and values—strong **communicators** with high **integrity**, who remain **disciplined** through both good and challenging days. We cultivate a culture of **open\-mindedness**, encourage **curiosity**, and consistently practice **gratitude**. We prioritize investing in our culture, creating countless memories through team activities like field trips, go\-karting, skeet shooting, buggies, horse riding, and more. Discover more about our vibrant culture on our careers page. **Responsibilities**: * Triage and resolve QA\-related Zendesk tickets, providing timely and accurate client support. * Test and ensure the quality of development work, identifying and reporting bugs. * Collaborate with development, product, and customer success teams to review project requirements and provide feedback. * Create and maintain detailed QA documentation, including test plans, test cases, and bug reports. * Perform regression testing and ensure continuous integration of new updates. * Support the development team with issue replication and debugging. * Assist in automating repetitive testing tasks to improve efficiency. **Qualifications**: * Strong knowledge of QA methodologies, tools, and best practices. * Experience with Zendesk or similar customer support platforms. * Familiarity with agile development and continuous integration processes. * Proficiency in bug tracking and test management tools (e.g., Jira, TestRail). * Experience in automated testing frameworks is a plus (e.g., Selenium, Cypress). * Excellent attention to detail and problem\-solving skills. * Strong communication skills for working across teams and with clients. * Ability to prioritize tasks effectively and manage time in a fast\-paced environment. Knowledge of scripting or programming languages is an advantage. **Next Steps:** Complete this short technical assessment right after applying: https://app.testgorilla.com/s/trctvzl9 Instructions: Use one IP address, keep webcam on, stay in full\-screen, and don't move your mouse outside the test window (anti\-cheat enabled). Good luck!