**Customer Service and Support** **Location** Giza, Egypt Job Title: Portuguese Game Changer \- Customer Service Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries \& selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Job Description**Essential Functions/Core Responsibilities** --------------------------------------------- * Achieve specific sales targets and maximizing sale opportunities on each and every call * Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs * Maintain broad knowledge of products, pricing, promotions, and procedures * Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and sales performance * Answer billing questions by talking through components of customer accounts **Candidate Profile** --------------------- * High school diploma with three to six months of sales experience preferred * Courteous with strong customer service orientation * Strong communication and negotiation skills required * Ability to effectively communicate, both written and verbally * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Basic computer navigation skills and PC Knowledge * Tolerance for repetitive work in a fast paced environment * Ability to work as a team member, as well as independently * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Able to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**