**About Momentum** Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top\-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale—supporting functions from service to strategy, all while making travel seamless, accessible, and stress\-free. **Position Overview** We're looking for a **Client Care Operator** to join our FlightHub team. In this role, you will provide exceptional post\-booking support to FlightHub customers—handling everything from flight changes and cancellations to general travel inquiries. You'll be using an AI\-powered internal chatbot that helps guide you through customer interactions and system processes—making it easier to deliver fast, efficient, and accurate service. **No prior GDS experience is required**, and all tools are designed to support new agents through structured workflows. If you're a proactive problem solver who thrives in fast\-paced environments, we'd love to meet you! **What You'll Be Doing:** * **Handle Inbound \& Outbound Post\-Booking Calls:** Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel\-related inquiries. * **Ensure Quality and Efficiency:**Consistently meet or exceed performance KPIs such as average handling time, first\-call resolution, and customer satisfaction scores. * **Problem Solving \& Escalation:** Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed. * **Collaborate \& Contribute:** Participate in team meetings, share insights, and provide feedback to improve workflows and enhance the overall customer experience. **What You Bring:** **Soft Skills:** * Excellent interpersonal and communication skills * Strong organizational abilities * Resilience under pressure and a positive, customer\-first attitude #### **Language Proficiency:** * Fluent in English (spoken and written) * Additional languages—particularly French—are a strong asset due to our global customer base #### **Education:** * University degree in any field, or equivalent experience in customer service or hospitality #### **Experience:** * 1–2 years of experience in customer service, preferably in a call center environment * No prior GDS or travel industry experience is required #### **Technical Skills:** * Quick learner with new technology and digital tools * Strong multitasking skills—comfortable handling live calls while typing and navigating multiple systems simultaneously * **Please note this is a full\-time on\-site position, in the 5th Settlement New Cairo, Egypt.** **Benefits of Working With Us:** * **Competitive Earnings**: Benefit from an incentive\-based compensation plan, allowing you to influence your earnings directly. * **Collaborative Team**: Work with a supportive team dedicated to shared success. * **Growth Opportunities**: Develop your career within a company that values commitment and innovation. Explore FlightHub: https://corporate.flighthub.com/