The Activation Specialist is responsible for supporting and guiding customers through the activation process. This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product\-related questions, and ensuring they are ready to use the product effectively. The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey. **What you'll do:** * Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service. * Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them. * Training \& Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively. * Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue. * Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them. * Documentation: Ensure proper documentation for individual progress. * Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience. * Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long\-term success. * Follow\-Up \& Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed. Retention \& Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients. **Requirements** * + Experience: 1\-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment. + Technical Acumen: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and other software products. + Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy\-to\-understand manner. + Customer\-Focused: A customer\-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction. + Problem\-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams. + - Team Collaboration: Ability to work well with cross\-functional teams, including sales, customer success, and product teams. ### **Working Conditions:** * Full\-time, office\-based \& outdoors role. * May require working extra hours or during weekends. **Benefits** **Why Join dopay?** Why Join dopay? * Be part of a mission\-driven company transforming payroll and financial inclusion in emerging markets. * A collaborative and inclusive work culture with opportunities for growth and career development. * Competitive salary and benefits package. * Opportunity to shape the future of financial technology in Egypt and beyond. Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!\-