Cairo Programming & Production Job Listings

Opening Doors: Creating Opportunities for People with Disabilities

Job Title: Opening Doors: Creating Opportunities for People with Disabilities Job Description At **Concentrix**, we believe that true innovation comes from the unique experiences, talents, and perspectives of our diverse team. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We are looking for motivated and passionate individuals to join our team and be a part of a culture that prioritizes collaboration, growth, and mutual support. Why Join Us? * Inclusive Culture: We are proudly united as one team, one company, globally. Our culture is built on mutual respect and equality, ensuring that all employees have a voice and the opportunity to thrive. * Comprehensive Benefits: * Competitive Salaries: We offer attractive compensation that reflects your skills and contributions. * Transportation Support: Helping with your commute so you can focus on what matters. * Medical \& Social Insurance: Comprehensive coverage for your health and peace of mind. * Cost of Living Allowance: Financial support to manage daily expenses. * Learning \& Development Programs: Access to training and development for continuous career growth. * Fast\-Track Career Progression: A clear path for advancement with opportunities to move forward within 6 months. What We’re Looking For: * A strong commitment to personal growth and a positive approach to overcoming challenges. * Excellent communication and interpersonal skills that foster teamwork and mutual respect. * The ability to adapt and thrive in a collaborative environment while contributing unique perspectives. * Professional experience relevant to the position, with a focus on skills and potential over specific requirements. * A proactive mindset and a willingness to learn, adapt, and support others. Our Commitment to Inclusion: *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* At Concentrix, you’ll be part of an organization that values integrity, innovation, and inclusivity. Join us and bring your unique strengths to a place that celebrates differences and embraces potential. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Account Executive | Premium & Luxury Brands63811819400321121

Indeed

Account Executive | Premium & Luxury Brands

Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? We are building the best end\-to\-end marketing presence for our clients and you can be a part of our team. This is why we need you. You will be responsible for solid campaign deliveries for a variety of accounts. You are a detail\-oriented problem\-solver with a creative mindset that fits luxury brands. And yes, you will be joining a dynamic team, one in which your talents and knowledge will be embedded, appreciated, and transcended. Our tribe has grown significantly over the past years in the US, UK, EU, and Middle East. We have created a portfolio of global names in the luxury and leisure field like Hyatt, Sotheby’s, Four Seasons, Aero, and more! We are not stopping there, and neither should you. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market it exists in * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests **Requirements** * Minimum of 1\-year's experience as a Social Media Specialist or a Digital Marketer, or a minimum of 2\-year's experience in the marketing industry * Affinity for luxury brands * Strong communicator * Problem solver * Passionate and creative * Result\-oriented * Basic media buying skills * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * â€¨An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * â€¨Flexible working hours and remote workâ€¨ options * A competitive salary â€¨ **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. Are you eager to join? Apply with your up\-to\-date CV and cover letter through the Apply link. For further questions, contact Emil Diephuis at emil@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Quality Assurance Analyst/Training Facilitator (French/English Bilingual)63811819425537122

Indeed

Quality Assurance Analyst/Training Facilitator (French/English Bilingual)

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long\-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story \- https://youtu.be/GinyJ\-abWJs About the Job We are changing the way people think about customer service, and we need your help! Are you a leader with a passion to help people learn? We’re looking for a Quality Assurance Analyst/Training Facilitator (French/English Bilingual) to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance\-driven individual who is eager to innovate new opportunities. As Quality Assurance Analyst/Training Facilitator (French/English Bilingual), You Will… Main Responsibilities * Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed * Complete Quality Assurance and coaching session reports on a weekly basis * Attend and participate in meetings with supervisors and managers to review monitoring lists * Attend and participate in partner and internal calibration meetings * Research escalated issues and co\-deliver coaching opportunities with Team Leaders and Operation Managers * Report scripting problems or questions from callers to appropriate departments Secondary Responsibilities * Provide training to new and existing employees * Develop and deliver training plans and curriculum to classes of up to 25 people * Develop and utilize a variety of creative teaching techniques * Develops and administers knowledge assessment testing * Assist with QA monitoring, feedback and coaching * Maintain up\-to\-date reporting on training progress, effectiveness and improvements * Perform other duties as assigned As Quality Assurance Analyst/Training Facilitator, (French/English Bilingual) You Have… * BS/BA in Education or Business Administration is required * Must be fully bilingual in both English and French, written and verbal * 3\+ years previous contact center experience preferred * 1\-2 years of Quality Assurance experience (preferred) * Knowledge of adult learning principles and the ability to implement these principles into a training curriculum * Experience in customer service training * Intermediate knowledge of MS Excel, MS Word and MS Office (required) * Strong verbal and written communication skills, including spelling and grammar * Excellent organizational and time management skills * Ability to multi\-task under high\-pressure situations * Ability to solve problems and offer suggestions in a positive and developmental manner * Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls * Ability to perform basic mathematical functions to ensure scoring accuracy * Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds * Valid travel documents for international travel

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Account Manager | Premium & Luxury Brands63811819434241123

Indeed

Account Manager | Premium & Luxury Brands

Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? Your role as an Account Manager is for a strategic and growth\-minded professional with luxury industry know\-how and rapport to simply get things done. Together with an international team of high performers, you ensure that we deliver best\-in\-class, strategies content plans, and performance\-driven campaigns. You will make sure that all campaigns are delivered on time and within budget. If you’re an experienced go\-getter who just gets clients and seeks out new opportunities to create impactful work, then let’s get down to brass tacks. **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests * Joining pitches, generating new leads **Requirements** * Minimum of 3 years experience as a Social Media Specialist or a Digital Marketer, or a minimum of 4 years experience in the marketing industry * Excellent leadership abilities * Affinity for luxury brands * Analytical decision\-making and management skills * Ability to develop lasting professional relationships with clients * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * Hybrid working model A competitive salary * Are you eager to join? Apply with your up\-to\-date CV and cover letter through the Apply link. For further questions, contact Mohamed Medhat at m.medhat@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Senior Account Manager - Luxury Leisure Brands63811819442945124

Indeed

Senior Account Manager - Luxury Leisure Brands

**Senior Account Manager \- Luxury Leisure Brands** Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? Your role as Senior Account Manager is for a strategic and growth\-minded professional with luxury industry know\-how and rapport to simply get things done. Together with an international team of high performers, you ensure that we deliver best\-in\-class, strategies content plans, and performance\-driven campaigns. You will make sure that all campaigns are delivered on time and within budget. If you’re an experienced go\-getter who just gets clients and seeks out new opportunities to create impactful work, then let’s get down to brass tacks. **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests * Joining pitches, generating new leads **Requirements** * Minimum of 4 years experience in Account Management in the digital field, or a minimum of 4 years experience in the marketing industry * Excellent leadership abilities * Affinity for luxury brands * Analytical decision\-making and management skills * Ability to develop lasting professional relationships with clients * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * Flexible working hours and remote work options A competitive salary * Are you eager to join? Apply with your up\-to\-date CV through the Apply link. For further questions, contact Mohamed Medhat at m.medhat@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Customer success specialist -Spanish speaker63811819267585125

Indeed

Customer success specialist -Spanish speaker

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Customer success specialist \-Spanish speaker Job Description The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Associate Customer success -Spanish speaker63811819285251126

Indeed

Associate Customer success -Spanish speaker

Job Title: Associate Customer success \-Spanish speaker Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Data Engineer - QuantumBlack, AI by McKinsey63811819293955127

Indeed

Data Engineer - QuantumBlack, AI by McKinsey

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- You will apply your passion for finding opportunities in data by using established tools and techniques or by innovating/building new ones. In this role, you will collaborate with highly talented business consultants and data\-scientists to design and drive architecture and implementation planning for our clients and act as a big data evangelist, educating McKinsey's and client's teams on data engineering topics. You’ll actively cooperate with data scientists and digital consultants to incorporate clients’ requirements and impactful analysis into our data products. You’ll also be an expert in data engineering and advise relevant people at the firm on technical aspects of analytics engagements. You will shape the future of what data\-driven organizations look like, drive processes for extracting and using that data in creative ways, and create new lines of thinking within an infinite number of clients and situations. Lastly, you'll do meaningful work that makes a real difference with our clients. This is a hybrid client\-facing/technical role using state\-of\-the\-art technologies, whilst also being able to communicate complex intractable ideas to non\-technical audiences. **Your Growth** --------------- Driving lasting impact and building long\-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture \- doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **World\-class benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Bachelor's degree in computer science, engineering, mathematics or another relevant subject * 3\+ years of experience in big data related software development; experience with data modeling, design patterns and building highly scalable and secured solutions * Background in development with practical experience with at least one general purpose programming languages (Python, R, C, Java, Scala, etc.) * Familiar with big data platforms (SQL, Teradata, Hadoop, Spark) * Experience preparing data for analytics and following a data science workflow * Advanced knowledge of data structures and algorithms, networking, operating systems, standard unix/linux operating systems, version control and DevSecOps tool chains, etc. * Ability to work with a myriad of data types (structured and unstructured), extracting information from modern and legacy data platforms and identify and perform linkages across disparate data sets * Meaningful experience in extracting and loading data from multiple database technologies like RDBMS (MS SQL Server, Oracle, MySQL, PostgreSQL), MPP (AWS Redshift, Teradata, Snowflake) and optionally NoSQL (MongoDB, DynamoDB, Cassandra, Neo4J, Titan) * Experience and interest in Cloud platforms such as AWS, Azure, GCP * Commercial client\-facing project experience is helpful * Proven record of leadership in a work setting and/or through extracurricular activities * Ability to work collaboratively in a team environment and effectively with people at all levels in an organization * Ability to communicate complex ideas effectively, both verbally and in writing, in English; fluency in local office language(s) is a plus

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Data Scientist - QuantumBlack, AI by McKinsey63811819302275128

Indeed

Data Scientist - QuantumBlack, AI by McKinsey

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- You will use data creatively to solve business challenges, often uncovering new and transformative opportunities along the way. In this role, you will focus on the development of advanced analytics models to optimize underlying business problems. You will apply state\-of\-the\-art advanced analytics, quantitative tools and modeling techniques to interpret, make inferences and offer recommendations based on insights from the data. You will shape the future of what data\-driven organizations look like, drive processes for extracting and using that data in creative ways and create new lines of thinking within an infinite number of clients and situations. You will create valuable, transformative business strategies through the measurement, manipulation, reporting and dissemination of broad sets of data. You will apply and advise on state\-of\-the\-art advanced analytic and quantitative tools and modeling techniques in order to derive business insights, solve complex business problems and improve decisions. You will review, support and advise on the day\-to\-day analytics requirements of clients’ key operational processes while continually improving the impact of these processes. You will be based in our Cairo or Riyadh office as part of our QuantumBlack, AI by McKinsey team, partnering with consultants, clients, and other colleagues. Our QuantumBlack, AI by McKinsey teams bring the latest analytical techniques plus a deep understanding of industry dynamics and corporate functions to help clients create the most value from data. **Your Growth** --------------- Driving lasting impact and building long\-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture \- doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **World\-class benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Undergraduate degree in mathematics, statistics, physics, engineering; master's degree is a plus * 3\+ years of professional experience in programming; experience applied to business problems is a plus * Experience in programming (focus on machine learning) in Python; knowledge in SPSS, SAS, Ruby, Hadoop is a plus * Experience in data treatment/data mining: SQL, AWK, Access, Spark, Excel * Demonstrated aptitude for analytics; statistical knowledge is a plus * Proven record of leadership in a work setting and/or through extracurricular activities * Ability to work collaboratively in a team environment and effectively with people at all levels in an organization * Ability to communicate complex ideas effectively, both verbally and in writing, in English; fluency in local office language(s) is a plus

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

B2B French-Associate Customer Success63811819311489129

Indeed

B2B French-Associate Customer Success

**Customer Service and Support** **Location** Cairo, Egypt Job Title: B2B French\-Associate Customer Success Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: French (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

B2B English- Associate Customer Success638118193200651210

Indeed

B2B English- Associate Customer Success

**Customer Service and Support** **Location** Cairo, Egypt Job Title: B2B English\- Associate Customer Success Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

BU Omnichannel Manager638118193373471211

Indeed

BU Omnichannel Manager

**Job title**:**BU** **Omnichannel Manager** **Key dimensions \- Scope \& Scale:** As a member of Africa Omnichannel organization, BU Omnichannel manager will be accountable to: * Definition of Omnichannel strategy based on portfolio mix \& GTM archetyping * Localization of global campaign design and adaptation of global approaches to reflect BU conditions * Standardization of tactical omnichannel planning, incl. automated channel approach, content, engagement * Take agile decisions, ensuring customer centric approach and external perspective and taking the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi. * Have One Sanofi approach, boosting the use of global tools and solutions, eliminating any fragmentation of our ecosystem, fostering the delivery of global and standard solutions, avoiding exceptions, but making sure that the specific and relevant needs of the BU are attended. * Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best\-in\-class and best\-in\-cost support to our businesses. * Lead transformation in the ways of working locally within his / her BU. **Main responsibilities:** * Work with brand teams to translate Customer engagement plans into Omnichannel journeys * Run omnichannel campaigns development \& execution on relevant platforms, including management of content adaptation to channel requirements, in line with global standards, tools and processes. * Responsible for engagement with agencies and Hub teams to ensure smooth content and campaign deployment. * Act as BU's omnichannel expert. Be the go\-to person for understanding the technicalities and best practices of these channels, providing guidance to business partners to deliver best\-in\-class customer experiences. * Driving BU change management for adoption of innovative / best\-in\-class practices and capabilities to maximize business impact and efficiency * Engage with I\&A team to continuously analyze campaign performance and continuously optimize customer/content/channel plan. * Transferring knowledge and insights gained from successful campaigns and best practices to BU commercial and cross\-functional teams, fostering a culture of shared learning and continuous improvement. * Engage cross functional teams within GTMc and BUs to support local campaign deployment, including Market Access and Medical, as needed. **Ways of working** * You will be a member of Africa Omnichannel Operations Team. * You will role model Play\-To\-Win principles and behaviors, delivering high performance in the “what’s” and “how’s”. * You will foster partnerships and close collaboration between local cross\-functional teams (i.e. Marketing, Medical, Digital and Procurement) and with the other pillars of GTMC, and drive structured ways of working among teams to deliver best\-in\-class omnichannel experiences for our customers. * You will operate in a lean but effective agile manner. * You will continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross\-functional teams. About you **Work Experience:** * 5\+ years leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on content mapping and campaign execution within the pharma industry. * Strong execution skills with proven delivery of outstanding results. * High persistence and resilience. **Knowledge:** * Omnichannel experience and expertise with existing omnichannel tools \& projects proficiency (e.g SFMC, Magnolia), in addition to websites management. * Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross\-functionally. **Skills and Competencies:** * **Business**: Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions. * **Leadership**: Leads by example and walks the talk; Role models Play\-To\-Win principles and behaviors; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well\-developed time management skills, mastering in prioritizating tasks and planning own workloads to ensure deadlines and desired results are met. * **Networking**: Has experience of successfully to deliver high performance in multicultural environments and in a matrix organization; Works well in cross\-functional teams. **Personal Characteristics**: Hands\-on, execution and result orientation, accountability, creativity, initiative, high persitance and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement, listening skills. null

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Product Manager638118193542411212

Indeed

Senior Product Manager

**Abou****t almentor:** We are the leading Video\-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose\-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward! **Our Mission:** almentor is on a mission to increase accessibility to affordable quality education for Arabic\-speaking communities**.** **Job Brief:** Reporting to the Head of Products, the Senior Product Manager will be responsible for managing the product end\-to\-end. You will work closely with engineering, design, and business teams to deliver innovative features and functionalities that cater to our global audience. **Role Objectives:** * **Product Development**: Manage the product lifecycle from opportunity discovery to release planning and success assessment. * **Collaboration**: Work with the Engineering team to ensure alignment and successful delivery of product features. * **Release Management**: Own the planning and roll\-out of new features. * **Backlog Management**: Maintain a groomed and prioritized product backlog based on business impact and effort. * **User Advocacy**: Represent the voice of the users, advocating the product vision and direction to all business, UX, and engineering teams. * **Strategy and Vision**: Own product KPIs, strategy, and vision. * **Stakeholder Collaboration**: Encourage cross\-functional team collaboration on shared objectives. * **Impact Analysis**: Lead the impact analysis of new features before and after development phases. * **Iteration Management**: Oversee the development stages from kick\-off sessions to evaluating product progress at each iteration. **Relevant Experience:** * 7\+ years of experience in product management, preferably in a product\-based environment. * Strong communication, presentation, and detail\-orientation skills. * Excellent organizational and time\-management skills. * Good knowledge of Agile processes and principles. * Exceptional interpersonal skills for collaborating with cross\-functional teams. * Excellent problem\-solving skills. * Self\-motivated with a can\-do attitude. * Fluency in verbal and written English is a must.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Operational Manager - Technical Leader638118191390751213

Indeed

Operational Manager - Technical Leader

**Votre rôle** -------------- * Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. * Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level * Responsible for fault isolation and providing proper resolution * Act as service matter expert for all new technologies \& be SPOC for their support related issue, knowledge road map during his shift. * Provide professional technical support and troubleshooting for all issues escalated from the service desk \& incident management teams. * Provide proper resolution in complex customer issues; diagnose fault\-related cases by effectively utilizing software diagnostics and other network/product utility programs. * Provide status updates to the service desk \& incident management teams to Inform customer on technical progression, if required. * Ensure service level agreement “SLA” is met during incidents handling. * Act as the Global expert team in some required network services, i.e ISDN, Legacy products, etc. * Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. * Able to work closely with field engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues. * Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution. * Document all troubleshooting and case management actions via OBS ticketing system. * Technical guidance, job coaching and support to the service desk \& incident management dept. through training sessions if required. * Designing \& providing technical input to the Company’s technical \& procedures knowledge base following the ITIL standards. **Votre profil** ---------------- * Cisco Routing \& switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS. * IPSEC \& GRE tunneling protocols. * Deep knowledge of various Cisco WLAN deployment/solutions * Solid hands\-on experience on WLAN * Good understanding AirOS/IOS\-XE Wireless LAN Controllers * Solid knowledge for SDWAN * Good knowledge for QoS * Good time management, and organizational skills * Good interpersonal and communication skills * Proactive, self\-motivated, and determined attitude * Problem solving skills * Good negotiation skills * Customer Oriented Attitude * Ability to work on out of business hours, based on customer requests * Fluent in both spoken and written English * Team Spirit * CAN\-DO attitude Educational Background: * Bachelor’s degree in telecommunications field * CCNP certified is a must * SDWAN and WLAN knowledge is mandatory * CCIE knowledge is big plus **Le plus de l'offre** ---------------------- * Global opportunities: Work in multi\-national teams with the opportunity to collaborate with colleagues and customers from all over the world * Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) * Professional development: training programs and upskilling/re\-skilling opportunities * Career growth: Internal growth and mobility opportunities within Orange * Caring and daring culture: health and well\-being programs and benefits, diversity \& inclusion initiatives, CSR and employee connect events * Reward programs: Employee Referral Program, Change Maker Awards **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Client Capabilities Network Coordinator638118191484191214

Indeed

Client Capabilities Network Coordinator

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- **Coordinating Hub Operations** As part of the Client Capabilities Network (CCN), our regional hub plays a vital role in enabling the success and cohesion of our community of 100\+ colleagues. In this role, you will support the smooth and effective functioning of our regional hub, helping drive strategic operations and manage day\-to\-day coordination in a dynamic and evolving context.* Develop and maintain hub calendars, operational cadences, and governance routines * Support the day\-to\-day and evolving operational needs of the hub; coordinate and track progress of key hub initiatives * Serve as a point of contact for operational questions in an evolving environment, and support on linkages between the hub and practices and other functions **Fostering Connectivity Across the Region** One of the core missions of our hubs is to promote cohesion and community across our CCN colleagues, within each location in Middle east offices and across them.* Work with local leads on initiatives that strengthen community and belonging among CCN colleagues * Help shape and drive initiatives that promote collaboration, and knowledge sharing * Help manage internal communications to colleagues for better connectivity, incl. creative new formats of engagement **Learning and Development Coordination** Learning is a cornerstone of our colleagues growth. You will help connect our people to learning opportunities, while enabling better tracking and planning of capability development.* Support hub colleagues and team leaders in navigating learning offerings and identifying development pathways * Maintain oversight of learning participation and uptake across the region, and surface insights to hub leadership * Coordinate operations to develop better linkages between our colleagues and support communities (regional knowledge\-based communities, global practices) **Your Growth** --------------- You are someone who thrives in a high\-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well\-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **Exceptional benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Undergraduate degree required, advanced degree preferred * Stellar process\-management skills, with a hands\-on / action\-oriented style * Excellent stakeholder management and communication skills * Strong problem\-solving capabilities * Comfortable with ambiguity and changing environment * Self\-starter entrepreneurial mindset

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Technology Consulting - Servicenow - Cairo - Egypt638118191578911215

Indeed

Senior Consultant - Technology Consulting - Servicenow - Cairo - Egypt

Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high\-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **The opportunity** We’re looking for a ServiceNow – Senior Consultant to join our rapidly expanding Technology Consulting team. **Key Responsibilities:** Here, you’ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on\-site, facilitating interesting conversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients. **Key Profile Requirements:** * A good understanding of the ServiceNow platform and how it can support a client’s digital strategy – focus on Risk, Customer workflows and IT Operations. * The desire and eagerness to learn and grow your career within the consulting industry * Have a technical mindset with a keen focus on problem solving and the provision of high\-quality documentation • A customer\-focused approach to work demonstrated by using a deep understanding a client’s environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances. • The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds * An awareness of the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program. * Bilinguals – Arabic and English **Ideally, you’ll also have** * ServiceNow development / configuration hands\-on experience * Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management, and projects * Formal ServiceNow certifications (CSA , CAD, ITSM, ITOM…etc.) * Experience with ServiceNow capabilities \- IT, Risk, Cyber, Global Business Services, HR, and financial management * Experience gained in a client\-facing environment * Knowledge of presentation tools and good presentation skills * Effective communication skills – written and oral, virtual, and face\-to\-face * Project Management skills * Knowledge of the business processes supported by ServiceNow * Been involved in pre\-sales and sales activities **What we look for** Highly motivated individuals with excellent problem\-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

VME - Real Estate - Professional - Cairo638118191677471216

Indeed

VME - Real Estate - Professional - Cairo

Are you building your tomorrow, today? If that sounds like you, we invite you to pursue a career with our industry leading Valuation and Modeling and Economics practice. (Learn more about our VME Services) Businesses and governments operate in an increasingly uncertain and rapidly changing environment: * Technological disruption and innovation are transforming supply chains and driving productivity changes * Trade relationships between nations are being reconsidered * Increasing fiscal pressures leading to additional scrutiny around the way that Government’s raise and spend public money Changing economic policies and regulation are reshaping the business landscape. As such, businesses and governments find themselves under growing pressure to make decisions based on robust evidence and credible economic approaches. Relying on the fundamental principles of economics, EY’s Economic Advisory team uses economic analysis to help guide decision making of public and private sector entities. **Your key responsibilities** You will be responsible for analyzing economic and financial data, market trends, and industry reports to help design, develop, and construct economic models and tools to assist government agencies, non\-profits, and corporations across industries and global markets. You will also be involved in assignments where economic modelling, econometric and statistical analysis are used to support our clients in making better informed decisions. As an economic advisor, you are expected to: * Serve as a member of multiple client engagement teams * Actively contribute to report writing and the development of economic models * Use current technology and tools to enhance the effectiveness of services provided * Identify issues and propose solutions * Participate in commercial research and marketing efforts * Demonstrate ability to listen to clients and address their needs * Demonstrate teamwork and responsibility towards engagement team members * Develop positive, productive and professional relationships with colleagues and clients * Demonstrate willingness to learn * Stay up to date on business and economic developments relevant to our clients’ businesses **Skills and attributes for success** The Economic Advisory team is looking for motivated candidates who have: * University degree in economics or in a related field with a deep fundamental understanding in micro and macroeconomics * Prior experience of performing economic analysis to guide public or private sector policy decisions. This might include some or all of: + economic impact assessments using input\-output model, + cost\-benefit analysis + economic benchmarking + econometric and statistical modelling + computable general equilibrium modelling * Ability and flexibility to work alongside team members to ensure the timely completion of work deliverables * Excellent analytical, project management, multi\-tasking, communication, teamwork and interpersonal skills * Competency in communicating the results of analysis to an audience of varied stakeholders * Proficiency with MS Excel, PowerPoint, and Word * Experience with statistical tools such as STATA, R, and PowerBI **To qualify for the role, you must have** * At least bachelors or masters with a major in Econometrics and/or Economics. * At least 2 years of professional experience in any field. * Demonstrated competency in economic and/or econometric modelling/analysis. * Strong written and verbal communication, presentation and report writing skills in English. * An aptitude for computer coding. **Ideally, you’ll also have** * Previous economic and/or econometric studies experience in the Power and Utilities sector, in areas such as policy and regulatory reform, investment evaluation, pricing and tariffs, competitive spot market analysis, sector related forecasting. * R\-coding or similar coding language competency in the application of data analysis and economic/econometric modelling * Understanding of the broader GCC/MENA market * Arabic language skills (preferred although not mandatory) **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Forensics & Integrity Services - Cairo638118191773471217

Indeed

Senior Consultant - Forensics & Integrity Services - Cairo

Successful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic \& Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks. Embracing integrity means doing what you say you will do, with unerring commitment. This can make it easier to attract and retain talented people and harness their skills to grow your business. A foundation built on integrity is critical because today’s talent values purpose\-driven organizations. It can also help you develop stronger partnerships with suppliers and work more effectively with employees, investors, regulators and influencers. Our integrated approach ranges from enhancements in areas of perceived weakness or issues — including governance, controls, culture and data insights — to full organizational design and structural implementation. **The opportunity** As a Senior Consultant you’ll build valued relationships with external clients and internal peers and develop a portfolio of projects by focusing on high value opportunities. You’ll lead presentations and proposals for complex projects or elements of highly complex projects and provide subject matter insight to bids and proposals. Drawing on your skills and experience, you’ll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. **Your key responsibilities** As a Senior Consultant in the Forensics team, you are required to lead and grow a team and to provide strategic sourcing services related to regulatory compliance, corporate governance, fraud risk assessments, enterprise risk management, internal controls to our clients. You are also required to assist organizations to maintain effective and efficient controls, in order to manage organizational and strategic risks. You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You can expect to work with high level client personnel to address compliance, financial, and operational risks as well as perform internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. You will assess the client’s current state internal controls and SOX framework in order to mitigate risk. Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. You are required to work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and advise clients to understand and manage their business risks and verify the validity of their business information. Brief the engagement team on the client's IA environment and industry IA trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of compliance, financial, and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. Assess internal controls and SOX framework in order to mitigate risk and apply it to client situations **To qualify for the role, you must have** * Minimum of 4 years of experience in the Forensics domain coupled with a background in GRC, internal \& external audit, risk advisory and compliance and risk assessment with a consulting firm. * Broad industry expertise and network, and with an establishes experience with a top tier consulting firm * Lead a team of professionals to combine diverse cross\-border experience with local knowledge across a broad spectrum of industries * Work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress * Strong understanding of expectations of regulators and international organisations such as FATF. **Ideally, you’ll also have** * Working experience in the MENA region * Prior experience in consulting firm * Fluent Arabic and English communication skills **What we look for** We are interested in entrepreneurs who have the confidence to develop and promote a brand\-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Technology Consulting - Fusion Supply Chain M - Oracle - Egypt638118191866891218

Indeed

Senior Consultant - Technology Consulting - Fusion Supply Chain M - Oracle - Egypt

Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high\-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **The opportunity** We are looking for an Oracle Fusion SCM/Order to Cash (O2C) Consultant, with a total experience of 5\-10 years who can understand business requirements and other technical specifications, to join our rapidly expanding Technology Consulting team in Egypt. **Key Profile Requirements**: * 5\-10 years of relevant experience working in Oracle ERP SCM with at least 5 years of experience in Fusion SCM * Should have worked in at least 2 full life cycle implementations with at least one of the implementations on Fusion SCM * Experience of having a client facing role * Good exposure in handling integrations and data conversion activities * Experience in solution design and drafting functional specs and driving the solution * Application configuration, test case preparation and execution * Fluency in English and Arabic **Key Responsibilities:** * Requirements gathering and documentation using AIM / OUM or other prescribed methodologies * Maintenance and enhancements to existing Oracle Fusion SCM modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning. * Conduct CRP sessions, Participate in design reviews and discussions * Map client requirements against Oracle Fusion SCM Modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning. * Should be able to interpret functional requirements and able to deliver and design it from offshore * Design module specific solution in the context of the integrated Oracle Fusion * Capable of handling Solution Design /Functional Fit\-Gap /Training/Testing sessions * Assist business user during CRPs/SITs/UATs * Prepare quality deliverables * Prepare test scripts and test cases * Prepare quality deliverables * Support Project Management Office (PMO) **What we look for** Highly motivated individuals with excellent problem\-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** * EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. * Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. * Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Technical consultant - Technology Consulting - Oracle - Cairo - Egypt638118191957791219

Indeed

Technical consultant - Technology Consulting - Oracle - Cairo - Egypt

Oracle Consulting practice in EY, a part of the ERP Consulting services, provides consulting services to clients with a focus on Enterprise Integration, Business Intelligence and Governance, Risk and Compliance solutions. We assist clients in the successful deployment of Oracle's full suite of enterprise applications which includes Oracle eBusiness Suite, Fusion (HCM cloud, CRM cloud, infra on cloud) Siebel, PeopleSoft, Primavera, and Hyperion product ranges. We help to clients throughout the life cycle of an ERP deployment, starting from package selection, RFP creation, vendor selection, program management and program office setup, ERP implementation, Process mapping, pre\-Implementation review, post implementation review and support. Our solutions and services are aimed to provide solutions in areas of Financial Management, Human Resources Management, Project Management, Supply Chain Management, Customer Relationship Management and Corporate Performance Management. **The Opportunity** Rapid Innovation is recruiting for an **Oracle Technical Consultant** to join our rapidly expanding Technology Consulting team in Egypt. **Your Key Responsibilities** * Administrator technical ERP support and provide resolution to technical ERP errors raised by the user. * Develop custom EPR forms, Modules, and reports. * Configure and implement standard/ custom ERP modules. * Develop solution in accordance with the application architecture and coding standards. * Liaise with users for the development, testing, and implementation of reports/ forms/ modules. * Identify and implement opportunities in the solution that will drive improvements in performance, scalability, reliability, and re\-usability. Continue to drive down technical debt and cost of operations/support with the latest cutting\-edge technologies and newer development methods \& strategies. * Work as part of the technical team to design, build and test OIC integrations in line with the overall project plans to ensure quality deliverables that enable the team to hit defined project milestones. * Working with Functional Consultants to understand and review the feasibility of business requirements. * Should be able to analyze requirements, determine technical level of effort and prepare technical design and specifications. * Contribute significantly to design discussions, devising integration strategies covering file based (FBDI/BICC/Custom), messaging (OCI Streaming, MQ), API (REST/Web Services). * Experience of developing applications in Apex * Develop inbound and outbound Integrations for Oracle Fusion Applications. * Extending/Customizing the Oracle Fusion Application to enhance user experience and meet business needs. * Generate ad hoc reports/queries, supporting business needs. **To qualify for the role, you must have** * Sound knowledge of standard and custom modules of Oracle. * Sound knowledge of technical ERP development and tools and technique. * PL/ SQL, Bi Publisher, Oracle Developer Suite, Application Development Framework (ADF). * Workflow Development and Customization. * Creation and customization of Reports (BI Publisher, OTBI, Dashboards) * Strong knowledge of ETL, BI, Data Warehouse. * Knowledge on the latest technologies in Automation, Data Analytics, DevOps and API’s will be an added advantage. * 4 to 10 years of experience in Oracle ERP application development using Oracle PaaS, such as Visual Builder or Process Builder or Identity Cloud Services (IDCS) or Adapters from Oracle Fusion ERP * Must have strong knowledge in RICE components Reports, Interfaces, Conversions and Form Personalization. * Bachelor’s degree in computer science, Information Technology, or a related field of study. * Minimum 2 to 3 Oracle Fusion Project Implementations. * Specializes in implementing, customizing, and maintaining Oracle Fusion Applications. * Proficient in Oracle Cloud platform, encompassing OCI (Cloud shell, Object Storage, ATP) and Oracle SaaS (Oracle Fusion SCM/Finance modules) * Proficient in Oracle Integration Cloud (versions 2 and 3\), showcasing expertise in Integrations, Processes, and VBCS. Knowledge of B2B and CMK is advantageous. * Experience in Oracle JDeveloper, Oracle Application Framework (OAF) and Oracle Application Development Framework (ADF). * Hands\-on experience on customizing/extending Oracle fusion Application using Page/Application Composer. * Should have knowledge of Data Migration using FBDI, ADFDI, HDL, HSDL, HCM Extract and Web Service etc. * Strong skills in relevant technologies like XML, JSON, XSLT, JavaScript, Groovy, Expression Language, SOAP/REST APIs. * Hands\-on experience in working with BI Publisher, OTBI Reports development with sound knowledge of relevant Subject Areas and Data Models. * Extensive development experience in Data Modeling, SQL, PLSQL including Stored Procedures, Functions, Packages, Views and Performance Tuning. * Must have development experience in the Oracle R12 applications, building interfaces, data conversions and application extensions. * Thorough understanding of Oracle RICE/RICEW terminologies and their implications on implementation. * Experience of development on APEX will be an added advantage. **What we look for** We are interested in entrepreneurs who have the confidence to develop and promote a brand\-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. If you have significant experience in Oracle Financials and evolving technologies within and are passionate about improving the performance of businesses, this is the role for you. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Technical Solutions Expert638118192125471220

Indeed

Technical Solutions Expert

**Votre rôle** -------------- ### **Job Purpose:** Provide 24x7 Level 2 support for Unified Communications solutions (Microsoft, BTG, Avaya) to international customers. Manage end\-to\-end incident resolution, perform standard and complex changes for IP Telephony, and ensure seamless service delivery. ### **Responsibilities:** * Deliver exceptional customer experience through prompt and effective support. * Own and manage incidents and change requests according to shift schedules. * Ensure timely resolution of voice services issues across multivendor platforms and Orange core voice network. * Maintain service restoration and business continuity. * Collaborate with higher technical support, vendors, and internal teams to resolve incidents. * Escalate issues as needed, providing detailed fault analysis. * Log, track, and update all incident actions, maintaining clear communication with customers. * Keep management informed of major incidents and high\-impact issues. * Follow escalation procedures and activate chronic issue protocols when necessary. * Continuously update technical knowledge on relevant technologies. * Support assigned tasks and projects efficiently, contributing to team goals. **Votre profil** ---------------- **Qualifications**: * Bachelor’s degree in Telecommunications, Computer Engineering, or related field. * Certifications: Microsoft Teams, AudioCodes, Avaya ACA, CCNP Voice (preferred). * Experience with SIP tracing, analysis, and VoIP protocols (H.323, SIP, SS7, ISDN, SBC). * Knowledge of Microsoft Teams, Azure, and Avaya products. * 2\+ years of operational experience in voice and network support. ### **Skills:** * Strong interpersonal and communication skills. * Customer\-focused with a proactive approach. * Target\-driven and business\-oriented. * Fast learner with excellent problem\-solving skills. * Effective time management and ability to work under pressure. * Flexible team player with a logical and analytical mindset. ### **Languages:** * Fluent in English (spoken and written). **Le plus de l'offre** ---------------------- * Global opportunities: Work in multi\-national teams with the opportunity to collaborate with colleagues and customers from all over the world * Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) * Professional development: training programs and upskilling/re\-skilling opportunities * Career growth: Internal growth and mobility opportunities within Orange * Caring and daring culture: health and well\-being programs and benefits, diversity \& inclusion initiatives, CSR and employee connect events * Reward programs: Employee Referral Program, Change Maker Awards **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Creative Copywriter - GCC Market | EdTech Advertising638118192494111221

Indeed

Creative Copywriter - GCC Market | EdTech Advertising

Are you a creative storyteller with a sharp understanding of what makes parents click, engage, and convert? iSchool is hiring a **Creative Copywriter** to lead the messaging behind our digital ad campaigns across Meta, TikTok, and YouTube – with a laser focus on the GCC region. Join one of the fastest\-growing EdTech platforms in the region and help us inspire the next generation of young programmers and innovators. ### **✍️** **Your Role:** * Write **engaging, conversion\-focused copy** for Meta, TikTok, and YouTube ad campaigns. * Develop **multiple angles, hooks, captions**, and **voice\-over lines** from briefs or video scripts. * Brainstorm fresh campaign ideas that align with our performance goals and brand voice. * Localize messaging for **GCC audiences**, particularly Saudi Arabia and the UAE. * Collaborate with media buyers, video editors, and the marketing team to ensure creative consistency and impact. **Requirements** * 3\+ years of experience in **advertising copywriting**, preferably for EdTech or family/parenting\-focused brands. * A **strong portfolio** of ad copy, showing results across Meta, TikTok, and other social platforms. * Familiarity with **Gulf audience tone, cultural nuances**, and digital content trends. * Ability to produce **short, punchy, and high\-impact copy** under tight timelines. * Strategic thinking and adaptability to **iterate fast** based on ad performance. ### **✅ Bonus Points if You:** * Have experience writing in Arabic or working with bilingual teams. * Understand ad performance metrics and how to optimize messaging for CTR and conversion. * Previously worked with high\-growth startups or direct\-response advertising teams. **Benefits** * **Competitive Salary** * **Remote Flexibility** * **Creative Ownership** * **Collaborative Culture** * **Mission\-Driven Work**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Outbound Customer Support Executive638118190144031222

Indeed

Outbound Customer Support Executive

### **Description** Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. **JOB PURPOSE** As an outbound customer support executive; you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfully **KEY RESPONSIBILITIES** * Make calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficiently * Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed * Demonstrate dubizzle products to the client tailoring the best offer/package based on their need and budget * Elaborate dubizzle’s payment portfolio finding the best payment solution relevant to the client ensuring successful payment processing * Build lasting relationships with clients based on trust and reliability * Utilise software, scripts, and tools appropriately * Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service * Make sales or recommendations for products or services that may better suit client needs * Take part in training and other learning opportunities to expand knowledge of the company and its position * Adhere to all company policies and procedures * Ability to conduct market research surveys with buyers or sellers * Collect data about consumers, competitors, and market conditions. * Building rapport with clients over the phone to ensure the survey completion within the required time * Capturing the information via company CRM so information can be processed correctly **Requirements** Qualifications: * Bachelor’s degree in business administration, or any related field or equivalent certification. Experience: * At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service * 1 year of call center customer service experience is preferred Knowledge * Understanding of company products, services, and policies * Proficiency with computers, especially with CRM software, and strong typing skills * Ability to effectively communicate with members and prescribers while managing multiple software systems * Ability to work a flexible work schedule * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Skills * Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice * Excellent problem solving skills * Multi\-tasking abilities * Patience when handling tough cases * Strong time management and decision\-making skills * Self\-disciplined and resilient, able to handle rejection and maintain a positive attitude **Benefits** * A fast paced, high performing team. * Comprehensive Health Insurance * Life Insurance * Rewards \& Recognitions * Learning \& Development opportunities \#dubizzleegypt

410 N 90th Street - Service Ln, New Cairo 1, Cairo Governorate 4735030, Egypt

Negotiable Salary

Indeed

IT Specialist

**Job Description** 1\) Handling network issues including hardware and software. 2\) Support, document and monitor the IT Helpdesk. 3\) Performing daily and monthly checklists and Reports. 4\) Upgrading the network infrastructure. 5\) Training new system users and setting up their accounts. 6\) Configuring and enhancing servers. **Job Requirements** 1\) Office365 Exchange Online, SharePoint \& Workflows, Power Automate 2\) On\-Premises Domain Controllers , MS Terminal Server, SAP B1, NAS 3\) Firewalls Sophos 4\) Hypervisors vSphere including ESXi 7 with vCenter 5\) Reports Using SQL queries 6\) Network infrastructure design, implementation, and troubleshooting. 7\) Surveillance System 8\) Voice Over IP 9\) Hardware Maintaining Job Type: Full\-time Pay: E£1\.00 \- E£2\.00 per month

El-Korba Square, El-Montaza, Heliopolis, Cairo Governorate 4461006, Egypt

EGP 1-2/hour

Indeed

Content Creator

We are looking for a talented Content Creator to produce engaging, on\-brand content for multiple digital platforms. The ideal candidate has a passion for storytelling, strong writing and visual communication skills, and a deep understanding of social media, trends, and digital marketing strategies. You'll be responsible for creating content that builds brand awareness, drives engagement, and supports business goals. We are looking for a talented Content Creator to produce engaging, on\-brand content for multiple digital platforms. The ideal candidate has a passion for storytelling, strong writing and visual communication skills, and a deep understanding of social media, trends, and digital marketing strategies. You'll be responsible for creating content that builds brand awareness, drives engagement, and supports business goals. #### **Key Responsibilities:** Content Production * + Develop creative and original content for social media, blogs, websites, newsletters, and campaigns. + Create short\-form and long\-form content based on platform best practices. + Write compelling captions, articles, product descriptions, and ad copy. + Assist in scripting, shooting, and editing video content (Reels, TikToks, promotional videos). + Work with graphic designers, videographers, and photographers to produce cohesive creative assets. Social Media Management Support * + Collaborate with the social media team to develop content calendars. + Brainstorm and create trending, relevant, and shareable content formats. + Ensure brand voice and tone consistency across all channels. Research and Trend Monitoring * + Stay updated on digital trends, pop culture, and competitor activities. + Propose innovative content ideas that resonate with the target audience. Interested applicants should send their CVs to careers@icon\-creations.com and mention the position in the subject line of the email. * E\-mails with no subject will be disregarded.

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Indeed

Media Content Manager

A **Media Content Manager** creates, curates, and manages content across various media channels to **enhance inDrive’s brand presence, engage audiences, and support marketing and communication goals**. This role involves a mix of content creation, digital marketing, social media management, storytelling, and collaboration with partners on special media projects. **Position not open anymore** **Responsibilities** -------------------- **Content Creation \& Management** Manage development of engaging multimedia content, including articles, blog posts, social media updates, videos, graphics, and podcasts. Ensure content aligns with inDrive’s brand voice, values, and audience preferences. Edit and proofread content for clarity, consistency, and SEO optimization. Work with external contractors (writers, designers, videographers) to produce high\-quality content. **Social Media \& Digital Strategy** Manage social media platforms (Instagram, LinkedIn, Twitter, TikTok, etc.) by scheduling posts, interacting with audiences, and analyzing engagement. Monitor trends and implement best practices for increasing reach and engagement. Collaborate with designers, videographers, and copywriters to produce visually appealing content. **Brand Storytelling \& Messaging** Craft compelling narratives highlighting inDrive’s mission, projects, and key messages. Develop content campaigns that resonate with target audiences. Ensure brand consistency across all communication channels. **Partnerships \& Media Special Projects** Collaborate with external partners (media agencies, influencers, NGOs, and corporate partners) on special media projects and campaigns. Develop joint content initiatives with partners to amplify impact. Manage co\-branded content and ensure alignment with both parties’ communication strategies. **Technical Specifications \& Contractor Management** Oversee technical aspects of content production, including video formats, resolution standards, and platform\-specific requirements. Work with tech teams on CMS configurations, website content updates, and integrations with media platforms. Manage relationships with freelance contractors (videographers, photographers, animators, developers) and ensure deliverables meet quality standards and deadlines. **Analytics \& Performance Tracking** Use analytics tools to track content performance and engagement metrics. Optimize content strategies based on insights and audience behaviour. Prepare reports and recommendations for content improvement. **Collaboration \& Coordination** Work with marketing, PR, and creative teams to align content with broader company goals. Coordinate with external partners, influencers, and media outlets for content distribution. Stay updated on industry trends, competitors, and emerging media technologies. **Qualifications** ------------------ Strong writing, editing, and storytelling skills. Experience with content management systems (CMS), social media platforms, and digital marketing tools. Basic graphic design, video editing, or multimedia production skills (Adobe Creative Suite, Canva, Final Cut Pro, etc.). Familiarity with media production technical specs (video formats, resolutions, file types). Experience in managing partnerships and collaborating on media projects. Ability to manage multiple projects and meet deadlines. Strong organizational and communication skills. **Conditions \& Benefits** -------------------------- * Health insurance with oncology coverage and life insurance included * Hybrid work mode and flexile schedule * Relocation package offered for candidates from other regions * Access to professional counseling services including psychological, financial, and legal support * Diverse internal training programs * Partially or fully payed additional training courses * All necessary work equipment * Fitness club membership discount

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

English - Customer Success Specialist638118194085131226

Indeed

English - Customer Success Specialist

**Customer Service and Support** **Location** Giza, Egypt Job Title: English \- Customer Success Specialist Job Description The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Supervisor, Mobile Data QoS & CEM638118193630731227

Indeed

Supervisor, Mobile Data QoS & CEM

**Purpose of the Job** * Responsible for the development and implementation of CEM (Customer Experience Management) to maintain and enhance the over all customer experience and satisfaction for all the mentioned domains. **Duties and Responsibilities** * Having a wide scope technical knowledge in GSM/UMTS signaling analysis to be able to tackle and solve complex technical problems in different fields for voice network covering all services related to CS,IMS,VAS and roaming * Responsible for service level management of orange products in data domain * Interfacing and dealing with different teams inside technology teams like Core, DN, Optimization, Radio, and outside technology like commercial (Marketing \& sales) and Finance. * Understanding business objectives and extracting the needed business value from the data sources. * Troubleshoot signaling related problems Voice and Volte Domain (aif,IuCS,IMS) * Perform campaigns studying the different Orange OSS/BSS vendors and benchmarking singling performance among them to ensure they meet the target service level. * Contribute in the in\-house Developing of CEM (Customer Experience Management) tool which is being used widely by different company entities (Commercial, CS, and Technology \& Strategy). * Adapting in\-house developed solutions (like CEM) to be used in other Orange affiliates in coordination with Orange management (both Technical and Commercial dpts.). * Deliver customer insights and initiatives to improve customer experience and smart Capex allocation * Contribute to new features or trials implementations and testing ensuring proper network deployment and operation from lab testing to life trials. * Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases. * Perform daily health checks and kpis monitoring for Data services * Interface with all the stakeholders of the CEM project from different departments to define objectives and deliverables for each phase of CEM implementation. * Monitor and evaluate the impact of the chronic and critical network problem on revenue and customer experience then provide regular reports to upper management about needed plan of actions. * Assess and introduce new technologies supporting QoS needs and requirements to top management and suggest improvements and enhancements * Perform regular daily checks for voice services, troubleshoot and report detected issues. * Ensure that daily / monthly QoS Dashboards are aligned with department objectives in maintaining service level agreement. * Design dashboards that will reflect customer experience using Orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance. * Ensure data integrity and completeness to provide actionable insights **Job Specifications** **Education** University degree, BSc, Faculty of engineering, Communications. **Experience** 1\. Minimum 3 years of experience, 2 of which in telecommunications field with substantial leadership and management skills preferably. 2\. Background in an analytical troubleshooting position preferable mobility protocol analysis and quality assurance (GSM, DCS, GPRS, Data or similar systems). **Skills and abilities** 1\. Very good English both written \& spoken. 2\. Excellent computer skills. 3\. Exceptional interpersonal skills in terms of communications motivating others, due to the sensitive and diverse nature of work as QoS. 4\. Conflict management abilities. 5\. Innovative self developing mindset. 6\. Very good business sense. 7\. Very good presentation skills. 8\. Excellent knowledge of GSM systems and protocols. **Contrat** ----------- CDI

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Indeed

Network Engineer II

**Information Technology** **Location** Giza, Egypt Job Title: Network Engineer II Job Description We're Concentrix. The intelligent transformation partner. Solution\-focused. Tech\-powered. Intelligence\-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution\-focused, tech\-powered, intelligence\-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game\-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry\-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game\-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. The Network Engineer will report to our Group Manager in Global Network. Main Responsibilities: * Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team * Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation * Provide support framework for our teams and provide in\-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix. * Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly. * Document completed services and perform a handover to other departments for in\-service delivery * Follow Service Transition and Change Control procedures for production platforms and services * Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures * Handling and protection of Our Client information * Reporting of security events * Implementing appropriate procedures * Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components * Perform capacity planning for management reviews of the network overall performance/health * Keep up\-to\-date with data and voice security standards and best practices * Manage Cisco routers \& switches, Fortinet, Cisco, Palo ALto UTM firewalls. What you need to have: * 2\-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands\-on experience * 2\-5 years of experience in core network technologies including Cisco and Fortinet * 2\-5 years of experience with routing protocols including OSPF,EIGRP and BGP * 2\-5 years of experience with of Service Level Agreement, QOS. * 2\-5 years of experience with LAN environment including VSS, STP , Stackwise virtual and various trunking protocols and security features, SIP and Voice related services. * Cisco certification CCNA , CCNP would be advantageous * Bachelor's Degree Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: Full time2025\-10\-30**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Video Editor (1 Year Project)637017484194591229

Indeed

Video Editor (1 Year Project)

**The Big Picture** DigiSay Group is a media tech company that started in 2010, focusing initially on creator services, including content management and distribution. Today, DigiSay acts as a media group with subsidiaries providing end\-to\-end services around the content life\-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture\-building perspective. **About DS Media** A Leading Multi\-Platform Network in the MENA region that has diversified its portfolio of services to be specialized in the media sector and YouTube content management, but aiming for those services to be scalable and technology\-based. DS Media's objective is to become one of the biggest digital media companies in the EMEA region, using technology and targeting the global market, and making sure it's a great place to work for. **Main Responsibilities** **Video Editing \& Continuity** * Edit and manipulate footage to create a seamless video that maintains logical sequencing and smooth continuity, ensuring an engaging viewing experience. **Footage Review \& Shot Selection** * Review raw footage and shooting scripts to make decisions on shot selection, ensuring scenes contribute to the overall narrative and continuity. **Brand Storytelling \& Creative Direction** * Craft compelling, on\-brand video content that aligns with marketing goals, using editing techniques to elevate the narrative and connect with the audience. * Support the vision of the project. * Assist in the creative direction of video projects, including researching and script development **Audio, Graphics \& Effects Integration** * Input music, dialogue, graphics, and visual effects to enhance the storytelling and emotional impact of the video, creating a polished final product. **Post\-Production \& Technological Innovation** * Oversee the post\-production process, from rough to final cuts, and continuously explore new editing technologies and industry best practices to improve efficiency and output quality. **Service Level Agreements (SLA)** * Monitor compliance with deadlines and SLAs for assigned tickets. * Manage ticket volume and ensure quality standards are met. **Additional Responsibilities** * Collaboration with Marketing, Digital \& Production Teams * Work closely with the digital, marketing, and production teams to transform creative ideas into elevated video content, while collaborating with producers to develop concepts from ideation to final production. **Work Arrangements** Shifts: Three shifts per day (Morning, Mid, Night) (could be changed based on business needs) Shift Timing: Shifts run from 9 AM to 3 AM (could be changed based on business needs) Days Off: 2 days per week Working Hours: 9 hours per shift, including a one\-hour break Working Arrangement: Rotating shifts Weekend Schedule: Rotating weekend schedule On\-Site Work: Required based on business needs **Ideal Profile** * Education Bachelor's degree in Marketing, Communications, Media, or a related field. * Experience 3 years in Video Editing, Solid experience with digital technology and editing software packages. * Programs Final Cut, Adobe Premiere, Adobe Photoshop, and After Effects. * Linguistic Skills English \- Arabic.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary