* Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. * Configure and integrate contact center applications with CRM systems and other enterprise tools. * Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. * Respond to and resolve technical incidents and problems related to contact center applications and telephony systems. * Monitor contact center performance metrics, analyze data, and identify areas for improvement. * Optimize systems to enhance call routing, reduce wait times, and improve customer experience. * Implement and maintain security measures for contact center systems, including access controls and compliance with data protection regulations. * Ensure adherence to industry standards and best practices in contact center operations. * Collaborate with cross\-functional teams to integrate contact center solutions with other IT systems and applications. * Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides. * Ensure correct adoption of policies and procedures to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards. * Ensure the correct functioning and implementation of the Permanent Supervision system, compliance, operational risk \& workplace success guidelines whenever \& wherever possible **Requirements** * Bachelor's degree in computer science, information technology, or a related field (Master's preferred) from a reputable university. * Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect). * Minimum 1 \- 4 years of relevant experience. * Proven experience in designing, implementing, and supporting contact center solutions, preferably in a complex enterprise environment. * Proficiency in telephony systems, IVR configurations, ACD setup, and CRM integration. * Excellent analytical, problem\-solving, and communication skills. * Good understanding of IT policies, telecommunications security practices, access controls, and encryption. * Excellent problem\-solving and troubleshooting skills for telecommunications\-related issues. * Proficiency in telecommunications monitoring and management tools. • Strong communication and interpersonal abilities. * Project management experience and proficiency in project management tools. * Ability to work effectively in a cross\-functional team environment. * Attention to detail, and a commitment to delivering high\-quality telecommunications services. Job Type: Full\-time Pay: E£20,000\.00 \- E£45,000\.00 per month