**IT specialist** **Job Requirements and Minimum Qualifications:** \* 2\+ years hands\-on IT or Data Center with experience in UPS Installation. \* Experience in APC UPS installation and error diagnosis is a must. \* Strong Computer Skills and UPS experience with the Ability to Troubleshoot and Diagnose Problems. \* Familiarity with both Laptops and Servers and Software. \* Experience with Network Repairs and Analysis. \* Good Customer Service Skills. \* Ability to Communicate Effectively to help employees fix their issues. \* Good English skills. **Main Tasks** \* Perform routine maintenance or standard repairs and diagnose to ( UPS ) specially APC UPS "is a must" \* Hardware Installation in the rack "Servers, Storage, UPS, Tape autoloader, switches" \* Rack and stack "Cable management, labeling" \* Prepare Laptops for new hires (installing windows and Drivers) and Email setup. \* Perform servers firmware upgrade. \*Ability to open tickets with Vendors for any Hardware issues. \* Responding to customers queries email or phone. \* Help other staff members on troubleshooting and diagnosing problems. \* Perform in\-site and Remote Hands services for Customers including; Hardware Installation, Cable Management and Customer Equipment troubleshooting/reboots. \* Install and configure Printers and Scanners. \* Resolving network and Monitoring internet issues. \* Following up with users to ensure full resolution of issues. \* basic Windows troubleshooting skills "email issues, print issues, etc.." \*Good Knowledge in LAN and WAN Administration. \* Good Knowledge in Domain Network Administration, Users Permissions, Profiles, DHCP, and DNS Want to apply ? please send your CV to : careers@adaptive\-eg.com Want to apply ? please send your CV to : careers@adaptive\-eg.com