Cairo Community Services & Development Job Listings

Expert Software Specialist63701810164737120

#### **Job Description** * The Expert Software Specialist\- Liferay will play a pivotal role in developing robust, scalable, and secure solutions using Liferay technology. This role requires an in\-depth understanding of Liferay’s technical stack and the ability to deliver high\-quality digital experience solutions. The ideal candidate will possess expertise in Liferay’s core features, frameworks, and advanced configurations to meet business needs. * The Expert Software Specialist\- Liferay is responsible for designing, developing, and maintaining software solutions across various platforms and technologies. This role involves collaborating with cross\-functional teams to implement solutions that meet business needs, leveraging both front\-end and back\-end technologies. The Senior Software Specialist will ensure high\-quality delivery, performance optimization, and adherence to best practices. * Develop, customize, and maintain software applications using a variety of technologies, ensuring they meet business requirements and user needs. * Utilize front\-end technologies (e.g., HTML, CSS, JavaScript, React, Angular) to build responsive and user\-friendly interfaces. * Implement business logic and server\-side functionality using back\-end technologies (e.g., Java, Spring, Hibernate). * Integrate applications with third\-party systems, APIs, and databases. * Optimize application performance and scalability to ensure a seamless user experience. * Create and maintain comprehensive technical documentation for developed solutions. * Continuously evaluate and enhance development processes and best practices within the team. * Participate in code reviews to maintain high\-quality code and adhere to coding standards. * Stay updated with emerging technologies and industry trends to continuously improve software development processes. * Conduct knowledge\-sharing sessions on best practices, new technologies, and software updates. * Stay updated with the latest technologies, frameworks, and industry trends to ensure best practices are followed. * Mentor junior team members and provide technical guidance as needed #### **Personal Skills** * Ability to work independently and in a team environment. * Strong communication skills to articulate technical concepts clearly. * Attention to detail and a commitment to delivering high\-quality code #### **Technical Skills** * Bachelor’s degree in computer science, Software Engineering, or a related field. * 10\+ years of hands\-on development experience with Liferay, including Liferay DXP. * Development of Liferay themes, layouts, and portlets. * Customizing and deploying Liferay plugins, hooks, and extensions. * Advanced knowledge of Liferay service builder and OSGi modular frameworks. * Expertise in configuring and managing Liferay workflows, forms, and web content management. * Hands\-on experience in Liferay system configurations, performance tuning, and security settings. * Solid understanding of Liferay portal architecture, including OSGi frameworks and modular development. * Proven experience in Java, Spring Framework, and Hibernate. * Strong background in front\-end development using technologies like HTML, CSS, JavaScript, Angular, or React. * Experience in database management with MySQL, Oracle, or PostgreSQL. * Knowledge of cloud platforms and DevOps tools (e.g., Docker, Kubernetes, Jenkins) is a plus. * Strong problem\-solving and debugging capabilities. #### **Education** B.Sc. of Engineering, Computer Science #### **Job Details** Job Location Cairo, Egypt Company Industry System Integrator Company Type Employer (Private Sector) Job Role Engineering Employment Type Employee Job Division EBS Government Business Solutions LoB #### **Preferred Candidate** Career Level Mid Career Years of Experience Min: 10 Max: 12

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Business Development Executive63701750398977121

Indeed

Business Development Executive

**Boost Your Career as a Business Development Executive with Our Growing Team!** -------------------------------------------------------------------------------- Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than **Future Group!** Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North \& Latin America, Asia, Europe, and MEA. Now, we're on the lookout for passionate individuals to join our dynamic team as Business Development Executives. **Why Future Group?** At Future Group, we don't just set trends – we define them. As a leading player in the industry, we offer unparalleled opportunities for growth, innovation, and success. When you join our team, you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication. **What You'll Do:** As a Business Development Executive, you'll be the driving force behind our sales efforts, responsible for identifying new prospects, nurturing relationships, and closing deals. From conducting market research to delivering captivating presentations, you'll play a pivotal role in expanding our client base and driving revenue growth. **Key Responsibilities:** * + Manage the full outbound sales cycle, from prospecting to closing. + Conduct targeted outreach via email, and phone. + Qualify leads and hold discovery meetings to understand client needs and pain points. + Collaborate with project managers to ensure accurate project scoping and seamless handover. + Re\-engage former clients and upsell based on prior interactions. + Maintain accurate records in CRM and update all sales activities consistently. + Meet or exceed individual KPIs and contribute to overall revenue goals. **What You Bring to the Table:** * Prior experience in B2B sales, preferably within localization, translation, or related service industries. * Strong knowledge of outbound prospecting and account\-based selling strategies. * Willingness to work US time zone hours (4 PM – 1 AM Egypt time). * Proven track record of managing the full sales cycle, from lead generation to closing deals. * Proficiency in using CRM systems, sales automation, and lead generation tools. * Confident presenting to senior decision\-makers and tailoring messaging based on audience needs. **Join Us in Shaping the Future of Communication!** If you're ready to embark on an exciting journey of growth and opportunity, we want to hear from you! At Future Group, your potential knows no bounds – apply now and let's write the next chapter of success together. *Don't miss out on this incredible opportunity – seize the moment and unlock your future with Future Group!*

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Indeed

BUSINESS ARCHITECT

Description 1\. Work closely with other functional area architects and Business to ensure adequate Business solutions are in place throughout all systems and platforms to mitigate identified risks sufficiently, and to meet business objectives and regulatory requirements. 2\. Oversee the development and maintenance of the Business strategy. 3\. Ensure the effective translation of the Business architecture is implemented into provided solutions in alignment with the approved Business architectures and that they are in place throughout all IT systems and platforms. 4\. Define the alignment of Business governance with Architecture governance. 5\. Develop the business, information and technical artefacts that constitute the enterprise Business architecture and solutions. 6\. Analyse business impact and exposure, based on emerging security threats, vulnerabilities and risks. Qualifications Qualifications \& Experience * Bachelor's degree in Engineering, MIS, Computer Science, Mathematics, Statistics or related field. * Post\-graduate degree is an asset * A minimum of 5 years of experience in Business Architecture Domain. * Multi\-disciplinary application of wide knowledge spanning business, data, and technology. * Strong Banking Industry Experience * Strong awareness of Business policies, risk management and assessment Skills * Strong communications skills including verbal and written * Advanced problem solving and analytical skills Primary Location: Egypt\-Giza\-SMART VILLAGE BLDG. 1 Job: Back Office Organization: FINANCE, STRATEGY, OPERATIONS \& TECHNOLOGY Shift: Day Job Job Type: Full\-time Employee

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Arabic Language Specialist – AI Trainer63701750412675123

Indeed

Arabic Language Specialist – AI Trainer

Are you an Arabic language expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high‑quality training data, tomorrow's AI can democratize world‑class education, keep pace with cutting‑edge research, and streamline communication and translation for speakers of Arabic everywhere. That training data begins with you—we need your expertise to help power the next generation of AI. We're looking for Arabic language specialists who live and breathe the complexities of Arabic grammar, syntax, morphology, semantics, phonetics, and pragmatics. You'll challenge advanced language models on topics like dialectal variation, formal versus colloquial language, Arabic script, translation accuracy, semantic ambiguity, and cultural context—documenting every failure mode so we can harden model reasoning. On a typical day, you will converse with the model on language scenarios, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics. A master's or PhD in Arabic language, linguistics, or a closely related field is ideal; peer‑reviewed publications, translation experience, or hands\-on linguistic analysis projects signal fit. Clear, metacognitive communication—"showing your work"—is essential. Ready to turn your Arabic language expertise into the knowledge base for tomorrow's AI? Apply today and start teaching the model that will teach the world. We offer a pay range of $8\-to\- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. **Job title:** Arabic Language Specialist – AI Trainer **Employment type:** Contract **Workplace type:** Remote **Seniority level:** Mid‑Senior Level

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

EGP 8-65/day

AI & Automation Business Analyst (Digital Transformation)63701750419713124

Indeed

AI & Automation Business Analyst (Digital Transformation)

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Indeed

Field Trainer

*Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.* ***It's time to make a move. Join our flow.*** We are looking for a Field Trainer to be responsible for planning and delivering both new and ongoing training on KONE methodologies to field operatives. This role also involves proactively preparing operatives for upcoming product and service changes that affect methods and tools. The Field Trainer works closely with business and function stakeholders, supervisors, and troubleshooters to identify the competence development needs of the workforce. Based on these insights, they design, adapt, and localize technical training programs for various target groups, and he plays a key role in enabling field operatives to meet KONE's safety and quality standards, exceed customer expectations, and achieve productivity targets. ***What will you do?*** **Training Delivery:** * Train proactively and coach field operatives in the Training Center and/or on site * Conduct trainings to develop the competences of non\-technical people who need to understand technical topics in their work * Seek and experiment new learning methods in the trainings **Training Planning and Recording:** * Participate in the training planning and training catalogue creation * Have own trainings created and all training records (participants, results, materials) updated in konelearning.com **Localization of Technical Documents and Training Materials** : * Localize global instructions and training content to match the local needs (incl. translation, proof\-reading) * Maintain and proof\-read the translation of Containment and Retrofit letters and product related documentation (AM, AS, ASG) **Communication:** * Ensure changes to codes, methods, products and training materials are communicated to the Field operatives and part\-time Field Trainers. * Take part in field reference groups to gather and share information **Safety and Assessment:** * Be a role model for safety * Participate in the incident or severe near miss investigations together with the Safety Manager * Is capable to observe risky methods in use and able to act accordingly to remove the risk * Observe and evaluate safety and method passport assessments ***Are you the one?*** * Bachelor or Diploma degree in Mechanical or Electrical Engineering. * 3 \- 5 years experience in Installation, Field support in elevator \& escalator industry. * Excellent communication, presentation, and analytical skills. * Highly motivated, goal\-oriented, diligent, organized self\-starter with an orientation * Strong user of MS Office. * Excellent verbal and written Arabic language skills. *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co\-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.* Read more on *www.kone.com/careers*

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

French Game Changer - Customer Service63701750275971126

Indeed

French Game Changer - Customer Service

Job Title: French Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands.**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** In this role, you'll: * Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * French level B2 / English B1 * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Spanish Game Changer - Customer Service63701750282881127

Indeed

Spanish Game Changer - Customer Service

Job Title: Spanish Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll: * Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Negotiable Salary

Italian Game Changer - Customer Service63701750289793128

Indeed

Italian Game Changer - Customer Service

Job Title: Italian Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with Italian language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands.**Job Description** Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **In this role, you'll:** * Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. **Essential Functions/Core** **Responsibilities** * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * Italian Level B2 / English B1 * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Technical Game Changer - French Speaker63701750296961129

Indeed

Technical Game Changer - French Speaker

Job Title: Technical Game Changer \- French Speaker Job Description As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.***Essential Functions/Core Responsibilities*** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance ***Candidate Profile*** * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required ***Our benefits*** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service - Sales Advisor Vacancies637017503184651210

Indeed

Customer Service - Sales Advisor Vacancies

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Negotiable Salary

Customer Service - Banking Vacancies637017503256331211

Indeed

Customer Service - Banking Vacancies

Job Title: Customer Service \- Banking Vacancies Job Description Are you a customer service rockstar with a passion for the financial industry?, Do you thrive in fast\-paced environments and take pride in exceeding expectations? If so, then we want you on our team!**Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** **In this role, you will:** * Be the friendly face and voice of our client, providing exceptional service to our valued customers across multiple channels (phone, email, chat). * Act as a financial advisor and problem\-solver, patiently guiding customers through their banking needs and addressing their concerns. * Possess a deep understanding of banking products and services, including accounts, loans, investments, and more. * Proactively identify opportunities to upsell and cross\-sell, contributing to the bank's growth. * Maintain accurate and up\-to\-date customer records and ensure compliance with all banking regulations. * Work collaboratively with internal teams to resolve issues and provide seamless customer experiences. * Contribute to a positive and productive work environment, fostering teamwork and collaboration. **Essential Functions/Core Responsibilities:** * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. **Candidate Profile:** ---------------------- * Minimum of high school diploma with 6 months of experience in a customer service role, preferably in the banking industry. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. * A strong understanding of financial concepts and principles (a plus). **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role:** -------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer :** ---------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service - Telecommunication Vacancies637017503330591212

Indeed

Customer Service - Telecommunication Vacancies

Job Title: Customer Service \- Telecommunication Vacancies Job Description Do you have a passion for the ever\-evolving world of telecommunications? Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist! Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **In this role, you'll be:** * The digital advisor for our customers' communication needs, diagnosing and resolving issues with internet, phone, and TV services. * A master of knowledge, navigating complex technical manuals and staying ahead of the curve in the ever\-changing telecommunications landscape. * A patient and empathetic communicator, guiding customers through troubleshooting steps with clear instructions and a friendly smile. * A brand ambassador, building lasting relationships with customers and ensuring their satisfaction is your top priority. Every interaction is an opportunity to make a positive impact. **Essential Functions/Core Responsibilities:** * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Tech\-savvy individual with a deep understanding of telecommunications infrastructure and technical troubleshooting. * Dependable with proficient attention to detail. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Patient and empathetic, able to handle customer frustrations with a calm and understanding demeanor. * Self\-motivated and driven, with a strong work ethic and a commitment to exceeding expectations. Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role:** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Negotiable Salary

Customer Service - Retail Vacancies637017503546891213

Indeed

Customer Service - Retail Vacancies

Job Title: Customer Service \- Retail Vacancies Job Description Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** **In this role, you'll:** * Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other. **Essential Functions/Core Responsibilities:** * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile:** ---------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role:** -------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer:** --------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo B224\-F15, KM28 Cairo Alexandria Desert Road, Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Export Sales Coordinator637017503618571214

Indeed

Export Sales Coordinator

We’re Hiring \| Export Sales Coordinator Forsa Recruitment is hiring an Export Sales Coordinator for a leading export \& import company based in Fifth Settlement. Responsibilities: * Manage customer onboarding and relationships * Handle order processing and export documentation * Coordinate between internal departments and clients * Oversee loading and shipment operations * Provide sales support and assist in market research * Ensure compliance with export regulations and certifications * Perform related administrative duties Requirements: * 1–2 years of experience in a related field * Strong written and spoken English * Proficient in Microsoft Office (Excel, Word, Outlook) * Familiarity with ERP or CRM systems * Solid knowledge of export documentation and Incoterms * Excellent organizational skills and attention to detail Benefits: Salary \+ Attractive Commissions Ready to join? Send your updated CV \#Forsa \#ForsaRecruitment \#Hiring \#ExportSales \#Coordinator \#InternationalTrade Job Type: Full\-time Pay: E£12,000\.00 \- E£18,000\.00 per month Application Question(s): * When would you be available to join us? * What is your English proficiency level?

410 N 90th Street - Service Ln, New Cairo 1, Cairo Governorate 4735030, Egypt

EGP 12,000-18,000/year

Rolling Stock HSE Coordinator @Siemens Mobility Egypt637017503845131215

Indeed

Rolling Stock HSE Coordinator @Siemens Mobility Egypt

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services. In Egypt, Siemens Mobility is delivering one of the country’s first high\-speed rail system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region. Today, we are recruiting for a **Rolling Stock HSE Coordinator** to join our team in **Egypt**. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility. **What are my responsibilities?** * You will implement and monitor HSE procedures across Rolling Stock worksites. * You will support contractors and subcontractors in maintaining safety standards. * You will supervise on\-site activities to ensure compliance with Egyptian law and international safety standards. * You will align with HSE requirements set by the consortium and contractors. * You will conduct risk assessments and review safe systems of work. * You will ensure site personnel are trained and authorized. * You will lead weekly toolbox talks and promote a culture of safety. **What do I need to qualify for this job?** * You have at least 3 years of experience in the HSE field. * You hold a recognized HSE certification (e.g., OSHA, IOSH, NEBOSH, OFQUAL). * You have hands\-on experience in lifting operations and conducting audits. * You demonstrate a strong project management mindset with proven delivery capabilities. * You possess excellent interpersonal, negotiation, and collaboration skills. * You have a full professional proficiency in both English and Arabic; German is a plus. **What else do I need to know?** As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate \- all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Transportation Coordinator637017503916811216

Indeed

Transportation Coordinator

**Job Description:**About Us Foundever® is a global leader in the \#CustomerExperience (\#CX) industry. Create Connection. Value Conversation. **Transportation Coordinator** **Location:** Cairo, Egypt **Job Type:** Full\-Time \| On\-site **Department:** Facilities **About the Role:** Foundever Egypt is seeking a **Transportation Coordinator** to manage and optimize daily staff transportation operations across our sites. You will oversee vendor coordination, route planning, fleet supervision, and ensure our employees travel safely and efficiently—especially across BPO shifts (24/7 operations). We’re looking for someone with **hands\-on experience in fleet management or transport logistics**, ideally within the BPO or corporate sector, and who thrives in fast\-paced, high\-volume environments. **Key Responsibilities:** * Coordinate daily employee transportation operations, ensuring on\-time service for all shifts. * Manage relationships with transportation vendors and fleet drivers. * Oversee route planning, scheduling, and optimization based on headcount and operational needs. * Monitor vehicle availability, usage, and fuel efficiency; report KPIs and issues regularly. * Handle transportation\-related concerns and complaints from staff and escalate when necessary. * Track costs, monitor billing accuracy, and support budget optimization efforts. * Ensure compliance with safety regulations and corporate policies. * Collaborate with Workforce, Operations, and Security teams to align transportation plans with shift rosters and site access policies. **Qualifications:** * 2–4 years of experience in transportation coordination, fleet supervision, or logistics management. * Experience in a **BPO, shared services, or corporate environment** is a strong advantage. * Strong vendor management and negotiation skills. * Proficient in route planning tools, Excel, and reporting dashboards. * Excellent organizational and problem\-solving skills. * Able to work flexible hours, including night/weekend shifts during high demand. * Knowledge of Cairo and surrounding areas is a must.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service - Travel Vacancies637017503409931217

Indeed

Customer Service - Travel Vacancies

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

German Game Changer - Customer Service637017501466891218

Indeed

German Game Changer - Customer Service

**Customer Service and Support** **Location** Cairo, Egypt Job Title: German Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: * handling incoming inquiries from German customers via the phone, email and on online, * providing support for customers to effectively resolve their queries, * using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, * updating our systems with complete and accurate details regarding your customer interactions. **Your Benefits:** * Competitive salary * A bright, modern and exciting place to work, with excellent staff facilities * Performance related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities **Your Skills** We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: * Excellent **German** communication and interpersonal skills (written \& verbal) * German Level B2 / English B1 * High school diploma * 3 \-6 six months of relevant Customer Service experience (preferred) * Highly motivated and strong work ethic. * Courteous, friendly, and professional manner * Strong computer skills and attention to detail * Ability to work to deadlines and targets * Flexibility in your approach to work to meet the changing needs of the business * Ability to work as a team member, as well as independently This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team. **About Us** With 250,000 colleagues all over the world**,** we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. We’re extremely passionate about the power of exceptional customer experiences, because we know, when someone has an amazing customer experience, it can be life changing! We’re fanatical about our diverse and passionate people all across the world people. We see and love each of their individualities, because recognize that all our differences make us stronger together. That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance\-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.) Be true. Be you. Be with us... and together we will make new memories! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Italian Game Changer - Technical Advisor / Engineer637017501767711219

Indeed

Italian Game Changer - Technical Advisor / Engineer

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Italian Game Changer \- Technical Advisor / Engineer Job Description Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain\-bending!) and ensuring seamless experiences in responding to basic/complex inquiries of a technical nature including hardware/software, or other designated client products. As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences. **Essential Functions/Core Responsibilities** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance **Candidate Profile** * Fluent in Italian and English * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required **Our benefits** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures—starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Spanish Game Changer - Technical Advisor / Engineer637017501928971220

Indeed

Spanish Game Changer - Technical Advisor / Engineer

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Spanish Game Changer \- Technical Advisor / Engineer Job Description Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain\-bending!) and ensuring seamless experiences in responding to basic/complex inquiries of a technical nature including hardware/software, or other designated client products. As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences. **Essential Functions/Core Responsibilities** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance **Candidate Profile** * Fluent in Spanish and English * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required **Our benefits** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures—starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

French Game Changer - Alexandria637017502391071221

Indeed

French Game Changer - Alexandria

**Customer Service and Support** **Location** Giza, Egypt Job Title: French Game Changer \- Alexandria Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Job Description**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** In this role, you'll: * Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Ability to fluently communicate in the required language of support, both written and verbally. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Alexandria \- 5th Floor, Matajer Tower 2, 51 \- 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Security Consultant - Network637017500147231222

Indeed

Security Consultant - Network

Help AG is looking for a talented and experienced Security Consultant \- Network who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including: * Continuous communication with the customer on tickets, health check, projects, and other technical work. * Based on the business requirement, security consultant will be required to work as resident engineer at customer site. * Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets. * Follow\-up on any escalations meeting SLA. * Attend technical training and achieve certification as part of career development. * Additionally, security consultant is expected to work on projects, POC and documentation. * The primary targets are customer\-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties. **Responsibilities** * Work on technical support tickets from customers. * Perform health check for the supported technologies. * Work on projects and pre\-sales activity as and when required. * Keep ticket\-system up to date to meet SLA requirement. * Interaction and communication with vendor support organizations and engineers. **Qualifications and Skills** * More than 5 years of working experience in technical Information Security. * Experience of working in an enterprise environment handling technical support, projects. * Bachelor’s degree in information security or IT\-related matter or equivalent experience. * Deep understanding of technical relations in a complex environment. * An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, Ixia, and Fortinet technologies. * Excellent and accent\-free communication skills in English (Arabic would be an advantage). * Proper and structured documentation and diagramming. * Excellent organizational skills in enterprise support. * Understanding of information security concepts and related technologies. * Strong background and experience in TCP/IP networking of large\-scale organizations. * Flexible work approach, based on the job requirements. * Being able to identify new work areas and to set new goals for themselves. * Excellent communication and training skills. * Outstanding customer handling, friendly and goal\-oriented. * Being able to understand complex business processes and activities. **Benefits** * Career progression and growth through challenging projects and work. * Employee engagement activities throughout the year. * Tailored training \& development program. **About Us** Help AG is the cybersecurity arm of e\& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e\& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor diagnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry\-leading vendor partners, expertly qualified service delivery teams and a state\-of\-the\-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Swedish Game Changer - Customer Service637017500225311223

Indeed

Swedish Game Changer - Customer Service

Job Title: Swedish Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with Swedish language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: * handling incoming inquiries from customers via the phone, email and on online, * providing support for customers to effectively resolve their queries, * using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, * updating our systems with complete and accurate details regarding your customer interactions. **Your Benefits:** * Competitive salary * A bright, modern and exciting place to work, with excellent staff facilities * Performance related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities **Your Skills** We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: * Excellent **Swedish** communication and interpersonal skills (written \& verbal) * language Level B2 / English B1 * High school diploma * 3 \-6 six months of relevant Customer Service experience (preferred) * Highly motivated and strong work ethic. * Courteous, friendly, and professional manner * Strong computer skills and attention to detail * Ability to work to deadlines and targets * Flexibility in your approach to work to meet the changing needs of the business * Ability to work as a team member, as well as independently This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team. **About Us** With 250,000 colleagues all over the world**,** we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. We’re extremely passionate about the power of exceptional customer experiences, because we know, when someone has an amazing customer experience, it can be life changing! We’re fanatical about our diverse and passionate people all across the world people. We see and love each of their individualities, because recognize that all our differences make us stronger together. That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance\-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.) Be true. Be you. Be with us... and together we will make new memories! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service/ Technical Support Advisor - Egypt637017500375071224

Indeed

Customer Service/ Technical Support Advisor - Egypt

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Customer Service/ Technical Support Advisor \- Egypt Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. Are you a **Bilingual?** Do you have a good knowledge of **English** and speak one of these languages: **German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish** Then you could be perfect for our bilingual roles! As a result of our incredible growth, we’re looking for Bilingual speakers to join our lively, fun\-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world’s biggest and most well\-known brands. We have multiple amazing sites in **Cairo\-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.** **Customer Care Opportunities:** Our Customer Care teams are responsible for providing exceptional customer experiences via various channels – this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers. **Travel Advisor Opportunities:** Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have. **Technical Support Opportunities:** Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem\-solving mindset and a passion for technology, then this could be the job for you! As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience. **Reimagine your career with Concentrix!** **We offer:** * Competitive remuneration with Reward and Recognition programs * Comprehensive initial training and onboarding * Constant support from your colleagues with coaching and mentoring opportunities * Professional Development and Career Navigation programs to map out the steps in your development; * Health and Wellbeing initiatives; * Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more. **Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!** **About us:** With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic. We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance\-based pay; a global network of lifelong friends and peers; and more! Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

German Game Changer - Technical Advisor / Engineer637017500686111225

Indeed

German Game Changer - Technical Advisor / Engineer

**Customer Service and Support** **Location** Cairo, Egypt Job Title: German Game Changer \- Technical Advisor / Engineer Job Description As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.**Essential Functions/Core Responsibilities** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance **Candidate Profile** * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required **Our benefits** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Portuguese Game Changer - Customer Service637017500839711226

Indeed

Portuguese Game Changer - Customer Service

**Customer Service and Support** **Location** Giza, Egypt Job Title: Portuguese Game Changer \- Customer Service Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries \& selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Job Description**Essential Functions/Core Responsibilities** --------------------------------------------- * Achieve specific sales targets and maximizing sale opportunities on each and every call * Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs * Maintain broad knowledge of products, pricing, promotions, and procedures * Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and sales performance * Answer billing questions by talking through components of customer accounts **Candidate Profile** --------------------- * High school diploma with three to six months of sales experience preferred * Courteous with strong customer service orientation * Strong communication and negotiation skills required * Ability to effectively communicate, both written and verbally * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Basic computer navigation skills and PC Knowledge * Tolerance for repetitive work in a fast paced environment * Ability to work as a team member, as well as independently * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Able to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Customer Service - Technical Support - Dutch -637017500913931227

Indeed

Customer Service - Technical Support - Dutch -

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Customer Service \- Technical Support \- Dutch \- 2024 Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Essential Functions/Core Responsibilities** --------------------------------------------- * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Clarify customer requirements; probe for understanding, use decision\-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff **Candidate Profile** --------------------- * High school diploma with three to six months of relevant experience preferred * Courteous with strong customer service orientation * Strong computer navigation skills and PC Knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast\-paced, high production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role** ------------------------- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.**Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Customer Service - Technical Support - Dutch - 2024637017500986891228

Indeed

Customer Service - Technical Support - Dutch - 2024

Job Title: Customer Service \- Technical Support \- Dutch \- 2024 Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Essential Functions/Core Responsibilities** --------------------------------------------- * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Clarify customer requirements; probe for understanding, use decision\-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff **Candidate Profile** --------------------- * High school diploma with three to six months of relevant experience preferred * Courteous with strong customer service orientation * Strong computer navigation skills and PC Knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast\-paced, high production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role** ------------------------- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Technical Game changer - English Speakers637017501125131229

Indeed

Technical Game changer - English Speakers

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Technical Game changer \- English Speakers Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences. **Essential Functions/Core Responsibilities** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance **Candidate Profile** * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required **Our benefits** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo \- Building F16 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary