Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. Responsibilities * Process Analysis and Design: * Conduct in\-depth analysis of existing IT processes, identifying inefficiencies and opportunities for automation. * Design and document new or improved processes that align with best practices and ServiceNow capabilities. * Create clear and concise process flows, diagrams, and documentation to ensure understanding and adherence. * ServiceNow Configuration: * Configure ServiceNow to support business requirements, including workflows, forms, reports, and dashboards. * Customize ServiceNow to optimize user experience and streamline workflows. * Ensure data integrity and accuracy within the ServiceNow platform. * Requirements Gathering and Elicitation: * Collaborate with stakeholders to gather and document functional and non\-functional requirements. * Conduct workshops, interviews, and surveys to elicit information and clarify requirements. * Translate business needs into technical specifications for development teams. * Testing and Validation: * Develop and execute test cases to verify the functionality and performance of ServiceNow implementations. * Identify and report defects, and work with development teams to resolve issues. * Conduct user acceptance testing (UAT) with end\-users to ensure satisfaction and readiness for production. * Training and Support: * Provide training and support to end\-users on ServiceNow usage and best practices. * Create user guides, tutorials, and other training materials. * Assist with troubleshooting and resolving user issues. * Continuous Improvement: * Monitor ServiceNow performance and identify areas for optimization. * Stay up\-to\-date with the latest ServiceNow features and best practices. * Proactively suggest improvements to streamline processes and enhance user experience. **Requirements:** * Strong understanding of ITIL frameworks and processes. * Proven experience in ServiceNow configuration and administration. * Excellent analytical and problem\-solving skills. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Experience with scripting languages (e.g., JavaScript, Python) is a plus. * ITIL certification is preferred. **Benefits:** * Competitive Salary based on experience * Social and medical insurance * Learning, development and career progression