**Date:** Sep 6, 2025 **Location:** Head Office (EGY44\), Egypt **Company:** AL AHLI BANK OF KUWAIT **ACCOUNTABILITIES** * Handle all IT Services day\-to\-day operations including systems start of day, systems end of day, Regulatory/MIS/Operational reports generation, etc.… * Handle all IT Services day\-to\-day monitoring and response operations * Provides detailed status reports and provide metrics to measure performance for both IT Services and team. * Provide the required support level for 1st support team “IT Helpdesk” * Identification and resolution of technical problems and malfunctions as a 2nd level of support, and if needed escalate it for 3rd Level of support. * Produce pre\-defined analytical reports for IT Infrastructure availability, performance, utilization, etc.… * Perform backup operations and monitoring process. * Perform regular checks for event logs of production systems. * Perform pre\-defined checks according to schedule. * Analyzes IT Services performance and recommends adjustments to a wide variety of complex systems management functions with responsibility for overall performance, capacity, and availability * Ensure and follow SLA rolls for all monitoring. * Provide guidance, support, and help to junior IT Operators. * Perform IT Infrastructure operating systems updates, security updates, Anti\-virus, etc.… * Vendors Management/Handling according to the escalation levels. * Handling all ATMs issues/Monitoring the performance after working hours to ensure maximum availability for those machines. * Monitor network 24/7 and take required action with service provider and handle internally with the concerned team. * Monitor all Applications \& infrastructure “performance, availability, S.W \& H.W Etc.” **Education** * Bachelor’s Degree in relevant discipline * **Knowledge**: * ITIL / ISO 20K Certification is desired * Virtualization “Citrix, Hyper\-V, VMware” * Operating Systems * CCNA, MCITP **Experience** * at least 4 years of IT Experience. * Experience analyzing information and driving resolution. . * Experience interpreting and supporting IT and Business Processes.