**Votre rôle** -------------- Will be responsible, as part of Level 2 and Level 3 Operation team, for change, incident and performance management of Big Data used in a critical\-to\-Orange business environment in accordance with established measurements and documented Service Level Agreements. **Votre profil** ---------------- **Educational background \& Professional Experience:** * Bachelor's or Master's degree in computer science or software engineering * 5 years’ experience in the Information Systems industry * 2\-4 years of strong experience in Big Data domain in managing Production support. * Ability to possess logical and systematic approach to problem resolution across a broad spectrum of technologies in applications support environment. * Good inter\-personal skills, able to deal with all levels within an organization and relieve potential conflicts. * Able to work accurately and clearly explain technical matters to non\-technical users in both written and verbal forms. * Ability to work under pressure and deal with multiple tasks. * Strong ability to work with International Customers. **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI