General Requirements: * Hard worker * Ability to work under stress * Self motivated * Dedicated * Well organized * Ability to work in a team Job Requirements: * Minimum Qualifications :bachelor degree * Experience : not less than one year in supporting customers in Microsoft dynamics AX * Excellent command of English language #### **Familiarity and knowledge :** * Core application functionality * Implementation methodology * Application technology stack * Related Microsoft technologist such as Microsoft SQL Server, Microsoft Exchange Server, Microsoft NET, Microsoft office SharePoint portal server, Microsoft Biztalk server * Industry knowledge Job Description: * Provide technical assistance and support for incoming queries and issues related to software ERP System (Microsoft dynamics AX) * Respond to queries either in person or over the phone. * Write training manuals. * Train computer users. * Maintain daily performance of computer systems Microsoft dynamics AX * Respond to email messages for customers seeking help. * Ask questions to determine nature of problem. * Walk customer through problem\-solving process * Follow up with customers to ensure issue has been resolved.