**Duties \& Responsibilities** ------------------------------ * Offering helpdesk (hardware \& software) to Bitunil community. * Implementing preventive maintenance plans to the IT resources (hardware \& software). * Maintaining IT related resources. * Implementing plans for improving the IT resources environment. * Handling inventory of the department's computer accessories and consumables. * Implementing daily IT Specialist tasks. * Troubleshooting any problem prohibiting users from accessing network objects. * Utilize the tracking software for documenting problem resolutions, keeping inventory current and responding to service requests. * Assist in training for new Desktop technicians ensuring that they are familiar with various functions, duties, documentation and personnel to minimize interruptions to the users. * Maintain a strong working knowledge of all the equipment and systems supported by the IT Service Desk by keeping current with all documentation and by working with the network administration staff. * Utilize a good working knowledge of the operating systems and of the on\-line applications to provide end\-users with uninterrupted support whenever possible. * Adhere to schedule for on\-site desktop support * Provide technical support for distributed computing functions and equipment, both in response to reported problems and service requests. * Provide follow up and progress updates to the employees. **Required Qualification** -------------------------- Computer Engineering background with min. 6 years experience in IT , proven track record in the same capacity, excellent communication skills is required, and good command of English. CCNA, MCSE.