**Job Purpose:** Administrate and maintain the company’s internal networks and all technical issues related to all users’ computers. **Duties \& Responsibilities:** System \& Security: * Set a backup plan for all users’ data and all systems data regularly. * Search for the most updated releases to maintain up\-to\-date software \& data file security. * Participate in the implementation of new systems when required. * Monitor and report system performance for all internal clients. * Responsible for the company’s surveillance system monitoring and maintenance on a weekly basis. * Manage IT hardware assets and accessories procurement upon request. * Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs. Customer Service: * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Follow up with Employees to ensure the issue has been resolved. * Run a preventive maintenance plan for all computer users. * Track and route problems, requests, and document resolutions in FAQs knowledgebase. * Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with the Dept. Head. **Requirements \& Qualifications:** * 2\-4 years of experience in the IT field in similar posts. * Bachelor’s degree in engineering, Computer Science, etc. * Network Plus certificate. * MS SQL knowledge is a plus. * Knowledge of MS Office, with a particular focus on MS Excel. * Network Fundamentals. * Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions). * Surveillance systems (DVR Cameras Access Doors). * MS Services \-Networks MCSE (Microsoft Certified System Engineer), Cyber Security. * Excellent command of written and spoken English.