**Job Description** ------------------- Complete management and monitoring of workplace technologies, including end users device management, virtual desktops collaborationproductivity tools e.g. Microsoft 365\. 3rd level support, investigating, diagnosing and fixing complex incidents. Drive Continual service improvement plans, execute complex changes, recommend best practices to clients. Actively involved in migrations or infra upgrades, review and contribute in high level design documents, evaluating new products and recommending infrastructure solutions. **Job Description \- Grade Specific** ------------------------------------- Involved in assessing Infrastructure Maintain low level design documentsProvides coaching mentoring.Provides scripting and automation inputs for the management of services