**Requirements and responsibilities** **Job Description: Senior Technical Support Specialist** We are seeking a dedicated and skilled Technical Support Specialist to provide exceptional software support and troubleshooting services to our clients. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for resolving technical issues efficiently. **Responsibilities:** * Identify software solutions for technical issues reported by clients. * Troubleshoot and resolve technical problems related to software applications. * Install and configure software on client systems as needed. * Provide timely and accurate feedback to clients regarding issue resolution. * Follow up with clients to ensure that problems are resolved satisfactorily. * Develop procedural documentation to assist clients in resolving common technical issues. * Manage multiple support cases simultaneously and prioritize tasks effectively. * Communicate with computer users to understand and document technical problems. * Research and implement solutions by consulting user guides, technical manuals, and other resources. * Provide guidance and advice to users facing technical difficulties. * Maintain a detailed log of problems and solutions for reference by other technical support analysts. **Requirements:** * Proficiency in all Windows operating systems. * Experience with Microsoft SQL, MS Access, and CRM systems. * Strong attention to detail and excellent problem\-solving skills. * Outstanding interpersonal, oral, and written communication skills. * Clear and concise communication abilities. * Organized with the ability to report, track, and prioritize tasks effectively. * Analytical reasoning skills. * Collaboration and teamwork capabilities. * Experience working with SQL databases. * Proficient in querying, sorting, and filtering data. * Understanding of the software development life cycle. * Knowledge of software testing types (e.g., functional, non\-functional, regression, performance, security, etc.). * Experience in testing web and desktop applications. * Familiarity with various browsers and devices. **Skills:** * Ability to communicate clearly and concisely. * Attention to detail. * Strong organizational skills to report, track, and prioritize tasks. * Thoroughness in verifying, evaluating consistency, etc. * Analytical reasoning abilities. * Collaboration and teamwork skills. **Desired:** * Experience with JIRA.