Cairo Management & Support Job Listings

Indeed

Call Center Manager

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

HVAC Operations Manager (AC focused)63701754137985121

Indeed

HVAC Operations Manager (AC focused)

Thrive with B.TECH on a Journey that defines the essence of your professional evolution through **Stability and Security**, **Continuous Development and Growth**, a **Well Established Prominent Organization**, and a **Culture of Innovation and Creativity**. Join us on this exciting journey of growth and innovation! **About the job:** We’re looking for a full\-time “**HVAC \- AC Operations Manager**” to ensure the effective planning, execution, and management of HVAC operations while optimizing performance, maintaining compliance, and meeting the highest quality standards in service delivery. **Key Responsibilities:** * Act as the main contact point for HVAC aftersales service operations. * Manage and supervise aftersales teams to deliver outstanding customer service. * Work closely with cross\-functional teams (Customer Care, Distribution, Outsourcing). * Handle customer complaints, feedback, and service cases effectively. Identify and solve operational pain points to improve efficiency. * Monitor and evaluate performance of outsourcing partners. * Develop strategies to enhance customer loyalty and service quality. If you are a proactive leader with a passion for optimizing operations and delivering exceptional service, B.TECH is the place for you. **Requirements** * Bachelor's degree in Engineering is a MUST. * At least 5 years of experience in HVAC operations management. * Strong knowledge of HVAC systems and equipment. * Proven track record in operational management with experience in project management. * Excellent leadership, communication, and interpersonal skills \& Management abilities. * Knowledge of distribution networks and service outsourcing. * Ability to work under pressure and manage multiple teams. **Benefits** **Discover the benefits of joining B.TECH: More than just a job** * Comprehensive health and life insurance. * Flexible work arrangements to support work\-life balance. * Professional development and training opportunities for advancement and career growth. * Employee discounts and wellness programs. * High performance and rewarding culture. If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.

35 Al Sad Al Aali, At Taseah, Nasr City, Cairo Governorate 4442571, Egypt

Negotiable Salary

Indeed

Food Crew (C Store)

Grand Technology is seeking a motivated and enthusiastic **Food Crew** member to join our C Store team in **Giza, Egypt**. This is a **full\-time** position offering a fantastic opportunity to work in a fast\-paced retail environment. As a Food Crew member, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our food service area. You will be responsible for preparing and serving food, maintaining a clean and organised workspace, and adhering to all food safety regulations. **Responsibilities:** Prepare and serve food items according to established recipes and procedures. Operate food service equipment, such as grills, fryers, and ovens. Maintain a clean and sanitary work area, including food preparation surfaces and equipment. Provide friendly and efficient customer service, addressing customer inquiries and resolving any issues. Ensure compliance with all food safety and hygiene regulations. Stock and replenish food supplies as needed. Assist with other tasks as assigned by the store manager. **Qualifications:** Previous experience in food service or a related field is desirable but not essential. Excellent customer service skills. Strong communication and interpersonal skills. Ability to work effectively in a fast\-paced environment. Ability to work as part of a team. Commitment to maintaining high standards of hygiene and food safety.

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Indeed

Director of Marketing

Director of Marketing A Marketing Director , is responsible for the overall creative service, Public Relations/Ad, and web/E\-marketing of our company. **What will I be doing?** As Director of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: * Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements * Plan and execute print/web/online collateral and marketing strategies * Communicate/negotiate with vendors * Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals * Communicate with other managers/divisions to create and execute effective advertising and public relations plans * Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations * Make the timeshare owners' newsletter (quarterly) as well as internal communications materials * Supervise a Marketing Communications coordinator **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality \- We're passionate about delivering exceptional guest experiences. * Integrity \- We do the right thing, all the time. * Leadership \- We're leaders in our industry and in our communities. * Teamwork \- We're team players in everything we do. * Ownership \- We're the owners of our actions and decisions. * Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Business Development Executive- Software Sales (Egypt)63701752469889124

Indeed

Business Development Executive- Software Sales (Egypt)

* Ability to create detailed business plan for the assigned region. * Lead the sales and marketing activities through the shared team to ensure goal/target achievements. * Frequently report planned vs. actual business goals to the board / management. * Experience in SAAS Software sales/ Handling BFSI Customers/ Handling Government Agencies * High analytical and inquisitive mind to foresee and report the market trend. * Ability to present the values of the company and products as the brand ambassador. * Ability to effortlessly/naturally manage different types of sales cycle (from start to end) to meet sales targets. **Requirements** * B. Tech / B.E. in Computer Science/IT * Any graduation with minimum 3 years of experience in IT/Software company * MBA/PGDM in Marketing * Must have consistent academic record. * Must have pleasing personality, professional attitude, good communicator, presenter \& negotiator of ideas. * Must have tangible proof to showcase her/his past performance. * Preference to candidate willing to travel (domestic \& international), can communicate in international languages, * Flexible and willing to work as per international time zone. **Benefits** * **International Sales Experience** * An employee centric policy \& culture as per the international standard. * A global open\-box career opportunity to showcase your capabilities outside your job responsibility. * Training and mentoring by the board members and top management. https://www.azeus.com/investors/board\-of\-directors/. * A fast growing and highly paid career opportunity for the deserving and passionate employee. * An organization where employees love to work till retirement. * Onsite (International) job, work\-from\-home, 5 working days in a week, OEM having world class product portfolio, etc.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Sales Manager – GCC Market63701752476929125

Indeed

Sales Manager – GCC Market

Sales Manager – GCC Market A Sales Manager – GCC Market analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Sales Manager – GCC Market, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: * Analysis local market trends and competitor activity to identify business leads * Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams * Negotiate room rates/packages with corporate clients * Develop and implement creative local marketing channels, including social media channels * Prepare company contracts for the hotel in accordance with current business and pricing conditions * Work within current business strategies and recognising potential opportunities * Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs * Attend Sales events, as required * Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads * Answer customer queries in a prompt and professional manner * Manage staff performance in compliance with company policies and procedures * Recruit, manage, train and develop the Sales team **What are we looking for?** A Sales Manager – GCC Market serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work under pressure and under own initiative * Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of local market * Knowledge of hospitality * Passion for sales and for achieving targets and objectives * Degree\-level qualification in a relevant field **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Director of Groups, Conferences and Events - Waldorf Astoria Cairo Heliopolis63701752483969126

Indeed

Director of Groups, Conferences and Events - Waldorf Astoria Cairo Heliopolis

Director of Groups, Conferences and Events \- Waldorf Astoria Cairo Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning \& development programs, career growth \& thousands of opportunities all around the world. Take the next step and be the star of your own success story! **What we offer:** Thriving work environment. Team members' special rates for Hilton hotels worldwide. Thousand opportunities for career growth and development. Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs. Competitive compensation and benefits. Life insurance. **What will I be doing?** As Director of Group, Conference, and Events (GC\&E), you are fully responsible for the development of the Group, Conference, and Events (GCE) Team and the design of the marketing and sales strategies it uses to increase revenue. The Director of Group, Conference, and Events (GC\&E) will promote the services and facilities of the Hotel to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards: * Analyse competitors' activities and pricing strategies * Maximise occupancy and average rates through well\-executed inventory and yield management control * Identify the most profitable services that the hotel can deliver with quality and most profitability * Maximise all Group, Conference, and Event revenue opportunities * Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets * Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy * Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market * Ensure the Group, Conference, and Events (GC\&E) Sales Team Members are developed effectively and generate a culture of high\-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts * Manage and develop the GC\&E Sales Team to ensure career progression and effective succession planning within the hotel and company * Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively **What are we looking for?** A Director of GC\&E serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Previous experience in a similar position in Hospitality industry. * Excellent organisation and planning skills * Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners * Ability to perform critical analysis * Strong experience in hospitality forecasting, pricing and inventory control * Strong leadership skills to effectively manage and motivate a high\-performing team positioned to exceed targets * Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges * Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of the hotel property management systems * Previous experience in a similar role in a Luxury Hotel setup * Relevant degree, in business development or other relevant business field, from an academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Sales Manager - Leisure63701752490881127

Indeed

Sales Manager - Leisure

Sales Manager \- Leisure A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: * Analysis local market trends and competitor activity to identify business leads * Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams * Negotiate room rates/packages with corporate clients * Develop and implement creative local marketing channels, including social media channels * Prepare company contracts for the hotel in accordance with current business and pricing conditions * Work within current business strategies and recognising potential opportunities * Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs * Attend Sales events, as required * Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads * Answer customer queries in a prompt and professional manner * Manage staff performance in compliance with company policies and procedures * Recruit, manage, train and develop the Sales team **What are we looking for?** A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work under pressure and under own initiative * Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of local market * Knowledge of hospitality * Passion for sales and for achieving targets and objectives * Degree\-level qualification in a relevant field **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Presales Director

#### **Job Description** Develop a cohesive strategy for the growth of the presales Service across the different countries Responsible for solutions development that will lead the LOB and the company to a leading position in the market. Key KPIs include: * Revenue, margin \& order book from LOB across geographies * Customer satisfaction \& delivery against project spec * Long term development of LOB capabilities * Develop the pre\-sales strategy that will lead the future of the LoB. * Work with other Presales Managers within different LoB(s) to standardize the documentation’s system, technical proposal final layout and the archiving systems. * Analyze and determine partnership strategies in coordination with the LoB GM. * Review market trends and technological advances to determine impact on the LoB’s offering. * Review and approve the technical components of the proposals ensuring the efficient integration of all configured solutions before submission to the sales team for final compilation. * Review and approve the preliminary offer for high value and complex solutions configuration. * Prepare and regularly update the new offerings Portfoli * Educate the Sales Team on the basic technicalities and functionality of new offerings to guide them in identifying leads within the assigned sector * Communicate with Sales, PMs, and technical teams to gather insights and information on various aspects such as clients’ needs and projects challenges which can be an added value to the offering's portfol\<span style\="letter\-spacing: #### **Personal Skills** * Strong leadership and team management skills, with the ability to inspire and guide a geographically dispersed team. * Excellent interpersonal, communication, and presentation skills, capable of engaging with senior stakeholders. * Analytical mindset with a strategic approach to problem\-solving. * Deep technical acumen combined with strong business understanding. * Flexibility to travel regionally as needed. #### **Technical Skills** * Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred). * Minimum of 15 years of experience in presales or technical consulting in IT infrastructure, with at least 5 years in a leadership role. * Expertise in IT infrastructure domains such as cloud solutions, data centers, service provider, networking, cybersecurity, and IT managed services. * Proven track record of managing presales activities across multiple countries and regions. * Strong understanding of business continuity and disaster recovery solutions. #### **Job Details** Job Location Cairo, Egypt Company Industry System Integrator Company Type Employer (Private Sector) Job Role Management Employment Type Employee Job Division Business Continuity Presales #### **Preferred Candidate** Career Level Management Years of Experience Min: 15 Degree Bachelor's degree

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Indeed

Change Manager

**Votre rôle** -------------- * Manages changes on Network infrastructure for designated customer. * Ensures the proper handling of the change requests. * Defines list of pre\-authorized changes. * Validates the technical aspects of the change requests, and assess the business impact on the customer. * Evaluate the risks and effects on the availability of the service. * Leads the Change Advisory Board to approve or reject significant change projects * Approves minor change projects directly. * Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations) * Communication on change preparation \& guideline to achieve internal customer confidence * Reviews all changes for effectiveness and efficiency (after completion) * Coordinates between different teams involved in the change implementation. * Provides expertise support to CSM's in the CM \& RM service improvement plans. * Ensures all relevant databases are updated accordingly. * To have overall accountability for the Quality of solutions provided to multi\-national Customers * To be the customers' primary point of contact within Orange Business Services, for all Service related issues, with the exception of Incident Management, where the CSM will act as a secondary escalation point * Have awareness of overall and service management profitability of their customers * To proactively identify existing Customer needs, and opportunities to grow the customers' relationship with Orange * Work with the accounts team to sell Service Management and/or other Orange products and services * Acts as backup for Customer Service Director (CSD) to ensure service continuity * Ensure customers' issues are managed and resolved in a timely manner * Prepares monthly customers report * Handles non\-commercial customer queries and escalations, including those related to billing * Ensure customers have full visibility of anticipated service interruptions so as to proactively inform their end\-users in advance **Votre profil** ---------------- * Degree level (Engineering or Computer Science); ITIL V4 certification * Customer Service and Project Management Experience * 4\-6 year of Experience in network, cloud and security technologies. * Possess virtual team management experience * Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies * Possess excellent communication, negotiation, presentation and organization skills * Is fully empowered to coordinate all entities involved in technical performance of our solutions * Able to work independently with initiative and proactivity * Able to work well under pressure and can handle escalations calmly and competently **Le plus de l'offre** ---------------------- You have unique experiences, skills and passions. Why not bring them all to Orange? Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange. We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life. **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Head/Director of Wholesale (CPaaS/SMS)637017525424671210

Indeed

Head/Director of Wholesale (CPaaS/SMS)

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. The Head/Director of Wholesale is responsible for overseeing the wholesale business, driving new business initiatives, and managing the profitability of account activities. This role involves strategic leadership in developing the team's capabilities, representing the company at industry events, and aligning trading activities with the company's overall strategy. **Main Areas of Responsibility** **Business Development and Sales Management:** * Spearhead initiatives to drive new business and increase sales in the wholesale segment, aiming to add a specific number of new accounts each quarter. * Manage the buying and selling processes and the overall profitability of accounts. **Team Leadership and Development:** * Lead and develop the team's technical and professional skills. * Serve as the primary point of contact for escalation for anything related to the partners. * Regularly communicate updates on account progress and new requirements to ensure smooth operations. * Supervise the amendment of contracts to ensure compliance with organizational standards and perform quality checks. **Strategic Representation and Networking:** * Represent CEQUENS at relevant industry events and conferences, ensuring measurable returns on investment. * Keep the trading team updated with the latest industry changes and developments. **Financial and Operational Oversight:** * Oversee the follow up, if needed, for the collection of invoices. * Establish clear objectives and KPIs for traders that align with the company's strategic goals. **Requirements** * **Educational and Professional Qualifications:** * + Required: University Graduate in Business or Marketing. + Preferred: MBA or equivalent postgraduate qualification. + MUST have 8\-10 years of related experience CPaaS or telecom industry, with a proven track record in SMS Wholesale and leadership. * **Skills:** * + Proven experience SMS Wholesale and trading in SMS is a MUST + Strong account management skill dealing with Mega/multiple accounts + Experience with dealing with business like TikTok, Microsoft, Google + Demonstrated ability to achieve strong sales results. + Effective leadership skills capable of driving the account management team towards achieving business and operational goals. + Excellent skills in conflict resolution, problem\-solving, and interpersonal communications. + Proficient in mentoring and coaching team members across various levels. + Understanding of pricing strategies and financial management within the trading sector. + Willingness and ability to travel frequently for business needs. + Commitment to continuous professional development through industry\-related education. + Strong relationship\-building and influential skills.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary