**Information Technology** **Location** Cairo, Egypt Job Title: Platform Engineer (L1 / L2 / Senior PE) Job Description Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description**Key Responsibilities:** * Respond to customer support requests and inquiries via phone, email, and/or ticketing systems. * Provide remote troubleshooting and hands\-on support for VMware products such as vSphere, vCenter, ESXi, and more. * Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible. * Investigate, analyse, and resolve complex technical issues. * Maintain detailed documentation and linking all technical learnings to existing solutions. * Cooperate effectively with TSEs with other teams \& backline team, to reach fast resolution for complex cases. * Mentor, coach and assist support team members. For PE (2 ) * Conduct technical and knowledge sharing sessions for team members. For Senior PE **Requirements** * Fluent written and verbal communication skills in English. * 0\-2 years of experience as a Customer Support or relevant position. ( PE1 * 2\-5 years of experience as a Technical Support or relevant position. ( PE 2\) * 6\-10 years of experience as a Technical Support or relevant position. ( Senior PE ) * Excellent problem\-solving and analytical skills to quickly identify and resolve complex problem. * Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. * Ability to Collaborate and work as a team player. * Willingness to work flexible shifts. * Good customer advocacy and relationship building skills. * Solid knowledge with the following topics: + **Storage** concepts \& protocols (iSCSI, NFS, FC, and vvol). + Ability to perform troubleshooting for **network** connectivity and performance issues. + **Linux** OS Administration. + **Windows** OS Administration. + VMware virtualization vSphere. + Familiarity with One or More VMware Products: vSAN, vCD, and vRops. + Certifications such as VCP, VCIX, or VCAP are preferred. Location: EGY Cairo \- Plot no. 53, North Teseen st building 202 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**