**Role Description:** Scrum master is responsible for serving as a key enabler of high\-performing Agile teams. Will work closely with Product Owners, Developers, and cross\-functional teams to drive Agile adoption, facilitate delivery, and remove impediments that slow progress. will help deliver customer\-centric, innovative solutions at scale. will champion a culture of collaboration, transparency, and continuous improvement across squads while maintaining alignment with strategic business and technology objectives. **Experience and qualification:*** Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. * Minimum of 3 years of experience as a Scrum Master or Agile Practitioner in tech organisations. * Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and Agile\-at\-scale environments. * Experience working in technical product teams with knowledge of SDLC, CI/CD practices, and DevOps collaboration. * Proficiency with Agile tools like Jira, Azure DevOps (ADO), Miro, or similar. * Excellent facilitation, conflict\-resolution, and stakeholder management skills. * Strong analytical thinking, communication, and emotional intelligence. **Specific knowledge:*** Professional certifications such as Certified Scrum Master (CSM), SAFe Scrum Master (SSM), PSM I/II, or equivalent. * Experience with hybrid project management (Agile \+ Waterfall/PRINCE2\) is a plus. * Understanding of user\-centred design principles and product development lifecycle * Understanding of Agile metrics, agile contracting, and cross\-team collaboration in a Scaled Agile Framework (SAFe) environment **Individual skills:*** Excellent leadership and management skills, including the ability to motivate and inspire teams. * Strong analytical and problem\-solving skills. * Excellent communication and interpersonal skills, both written and verbal. * Ability to work effectively under pressure and meet tight deadlines. * Attention to detail and a commitment to driving results. **Mindset \& behaviours:*** Growth mindset and a passion for continuous learning. * Strong servant leadership qualities—motivating and inspiring teams to reach their full potential. * High emotional intelligence and ability to adapt communication to different audiences. * Proactive problem\-solver with a people\-centric and outcome\-oriented approach. **Responsibilities:** * Facilitate Agile ceremonies (Daily Stand\-ups, Sprint Planning, Reviews, Retrospectives) and ensure adherence to Agile principles (Scrum, SAFe, or hybrid Agile models). * Guide the team and organisation in Agile best practices, embedding Agile ways of working across the product development lifecycle. * Drive Agile maturity and team performance through ongoing coaching, mentoring, and identifying areas of improvement. * Shield the team from distractions and external disruptions, ensuring focus and commitment to sprint goals. * Track, analyse, and report on key Agile metrics such as velocity, burn\-down/up charts, and team health indicators to inform decisions and optimise performance. * Collaborate with Product Owners to ensure a refined and well\-prioritised backlog that aligns with business goals and customer needs. * Coordinate with the technical development team, DevOps, QA, product, design, and other technical stakeholders to maintain efficient delivery pipelines. * Actively manage dependencies, risks, and blockers, and escalate when necessary while maintaining strong alignment across teams and departments. N5pcmWGFl5