Staff4Me is currently seeking a dedicated and experienced Break\-fix Engineer to join our team. As a Break\-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross\-functional teams to diagnose and fix problems in a timely manner. **Responsibilities:** * Work as a coordinator on the Break\-Fix team * Review the assigned ticket to identify how the Break\- Fix team can assist in resolutuon * Review all the open tickets to identify any other issues that can be solved with the same dispatch * Create a BAP/Platform One Order following the UBF process * Generate a work order and submiy to the contractor pool * Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned * Once a technician has been assigned * 1\.Call technicians to confirm he/she has the skills an tools required * 2,Confirm date and time has been dispatch * 3,Confirm pricing * 4,Confirm the name of the resource and contact information * Coordinate a remote technical resource to assist the on\-site technician using our booking/scheduling tools * 1,Update the appointment and ticket as needed * Communicate scheduling updated to both residents, property staff and contractors * Communicate technical updated to both residents, property staff and stakeholders. * Collaborate with on\-site resources to ensure proper ticket documentation and resolution * Follow up with on\-site resources to confirm attendance and resolution * 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate * 2,Reschedule on\-site appointment as necessary **Requirements:** * 3\-5 years of experience as a Break\-fix Engineer or similar role. * Ruckus, cisco and HP experience is preferred. * Strong technical knowledge of hardware components, software applications, and networking. * Hands\-on experience in troubleshooting hardware and software issues. * Knowledge of operating systems such as Windows and macOS. * Experience in performing hardware repairs and replacements. * Good understanding of network protocols and configurations. * Ability to effectively communicate technical information to non\-technical users. * Excellent problem\-solving and multitasking skills. * Professional certifications such as CompTIA A\+, Network\+, or MCP are a plus.