Pelcro is a billing platform on a mission to transform how consumers and businesses interact. Companies worldwide rely on Pelcro to manage all their billing needs, helping them grow, accelerate payments, and unlock new revenue potential. We're leveraging AI to streamline billing processes and back\-office operations, with a significant journey ahead. Pelcro processes over $100M in payments for businesses using our platform, and we're growing rapidly. With billions of data points generated, our platform offers unique insights and exciting opportunities. Check out this video by our CEO: https://www.linkedin.com/feed/update/urn:li:activity:7293701291459919873/ Only 19% of global payments occur online, and only 14% of retail sales are digital. This presents vast opportunities, especially with the rise of AI, LLMs, Instant Payments, and crypto. Join us to seize this potential and grow together. We are seeking individuals who align with Pelcro's vision and values—strong **communicators** with high **integrity**, who remain **disciplined** through both good and challenging days. We cultivate a culture of **open\-mindedness**, encourage **curiosity**, and consistently practice **gratitude**. We prioritize investing in our culture, creating countless memories through team activities like field trips, go\-karting, skeet shooting, buggies, horse riding, and more. Discover more about our vibrant culture on our careers page. **Job Description** * Customer Care Representative to handle requests from Canadian and American customers via email, calls, and chat. * Utilizing appropriate questions to identify customers’ needs, clarify information, investigate every issue, and offer solutions. * Building rapport to foster lasting relationships and actively engage customers by going the extra mile. * Regularly participating in educational seminars to enhance knowledge and performance. * Achieving personal/team qualitative and quantitative targets. **Responsibilities** * Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner. * Resolve issues by actively listening, troubleshooting, and providing accurate information. * Follow up on unresolved inquiries to ensure customer satisfaction. * Document customer interactions and update records in company systems. * Meet service level expectations such as response times and call handling. * Respect data confidentiality and adhere to company policies and procedures. * Identify opportunities to cross\-sell or upsell relevant products and services. * Share feedback and suggest process improvements to enhance customer experience. **Requirements** * Fluency in English at a B2 level is required. * **Fluency in French is a major plus.** * Previous customer service experience of 1\-3 years, especially with companies like Vodafone and Teleperformance, is highly valued. * Strong verbal communication and active listening skills. * Ability to multitask, prioritize, and manage time effectively. * Team\-oriented, with a collaborative approach. * Experience with customer service tools and systems (or willingness to learn). * Knowledge of company products/services (or strong ability to learn quickly). * Commitment to delivering high\-quality, customer\-focused service. **Benefits** We offer a competitive compensation package, a collaborative and supportive work environment, and opportunities for skill growth and continuous learning. To apply, please submit your resume and a cover letter that highlights your relevant experience and demonstrates why you're an ideal fit for this role. **To move your application faster**: Create a video using loom.com or equivalent briefly presenting yourself, your relevant experience, a challenge you've had to resolve, and why you'd be a good fit for the role. Email the link to: nathalie@pelcro.com **\& Complete the following assessment:** https://app.testgorilla.com/s/w3tvtm8q We look forward to reviewing your application!