**Duties and responsibilities** i) Pre\-sales technical support * Communicate with customers on product and technology, improve Customer satisfaction. * Collect and summarize overseas customers' feedback on demand, consultation, complaints, delivery and other product and technology\-related issues. Provide timely, correct and complete feedback to R\&D .Track the resolution process and delivery results until the customer confirms the closure of the problem. * Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program. * Cooperate with sales business to collect competitive information and test dynamic tracking and feedback. * Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges. ii) Test work * Cooperate with R\&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results. iii) After\-sales work * Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after\-sales stage, and feedback the demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue. * Overseas product site maintenance, project installation work. iv) Other work：Other related work tasks arranged by the Employer. **Job Requirements** * Bachelor’s degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products. * At least one year of relevant work experience and product knowledge in ICT products. * Experience in implementing and managing conventional communication systems. * Familiarity with the technical support and principles of the company’s products. * Ability to summarize and document technical information effectively. * Fluent in both written and spoken English. * Strong team communication and coordination skills, with the ability to handle emergencies effectively. * Willingness and ability to travel independently globally (primarily to regions such as the Middle East, and Africa). Job Type: Full\-time Pay: E£24,000\.00 \- E£39,000\.00 per month