**About the Role:** We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E\-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions. **Key Responsibilities:** * Respond to customer inquiries via email, chat, and phone in **Arabic and English**, providing clear and professional assistance. * Guide customers through order placement, product questions, shipping updates, and returns. * Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction. * Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment. * Document customer interactions using CRM tools and maintain organized records. * Stay informed on products, promotions, and platform updates to better support customers. * Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction. **Qualifications:** * Previous experience in customer service or support (e\-commerce or retail preferred). * **Can speak and understand both Arabic and English**, with **excellent communication skills** in both languages (verbal and written). * Strong interpersonal skills, a positive attitude, and a customer\-first mindset. * Proficient in using online platforms and customer service tools. * Reliable internet connection and a suitable work\-from\-home setup. * Able to work independently and manage time effectively in a remote work environment. * Willing to work flexible hours, including weekends or rotating shifts, if required. Job Type: Full\-time Application Question(s): * Are you available to start immediately? * How much is your expected salary? Experience: * Customer Service: 2 years (Required) Language: * Arabic (Required)