**What is Customer Excellence?** -------------------------------- We are at the forefront of innovation and excellence, driving transformation and creating value for our customers and teams. Our work spans across diverse but interconnected areas: * Robotics and Automation: Streamlining processes with cutting\-edge technology. * Process Improvement: Continuously enhancing workflows for efficiency. * Chatbots \& Voice Bots: Delivering smarter, faster customer interactions. * Self\-Help Enhancement: Empowering customers with intuitive tools and resources. * CX \& Journey Mapping: Understanding and improving the customer experience. * Proactive \& Predictive Customer Care: Anticipating needs and solving problems before they arise. * Induction \& Digital Learning: Driving knowledge and skills through innovative training. * Total Quality Management (TQM): Ensuring the highest standards in every aspect. * CX Design: Crafting experiences that delight customers at every touchpoint. * Data Analytics \& Planning: Turning insights into strategies that drive success. * Commercial Communications: Delivering impactful messaging that resonates with customers. Together, we create seamless, customer\-focused solutions while fostering innovation and operational excellence. **Together we can** ------------------- **Discover global graduate program** is a 12 Months program to accelerated development that enables talented fresh graduates to develop and grow within Vodafone Egypt. Ultimately these extraordinary graduates become Vodafone’s future leaders through; customized job rotations in the Customer Excellence Department, challenging business exposure, continuous learning journey/development, \& corporate networking. **Who can apply?** Fresh graduates with an outstanding academic record (Fresh Grads: any graduates of the year 2024, or 2025 or January 2026, as for males who **completed** their military service either in 2024 or 2025 A fresh graduate with diverse extracurricular \& internship experiences **Competencies and Qualifications:** * Degree Discipline in: Software/ Cloud Engineer , Telecommunication Engineer. * Excellent user of Microsoft office (word, excel, PowerPoint … etc.) * Fluent in English * Strong potentiality \& spirit attributes * Strong interpersonal skills, innovative, and proactive spirit