El Santa CEO & General Management Job Listings

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Team Leader - Mansoura

#### **Job Description** * Maintain full understanding across all AXA products and services, market trends, opportunities and competitive activity * Ensure agents adherence to these KPIs and targets * Guarantee that each agent pursues all their assigned leads and referrals through efficient time management * Receive feedback from agents for all customer facing appointments taken * Set objectives for each agent while providing year\-round coaching * Resolves escalated customer complaints * Analyze sales statistics and generate reports to the line manager that can be used for monitoring * Record, store and retrieve both hard and soft customer information, make suggestions for improving products, services, sales policy and strategy, comply with all relevant legislation and codes of practice * Research customer files to identify potential cross sales opportunities * Perform regular meetings and follow up with the assigned team of agents. * Contribute to the customer service satisfaction with the sales process, add value and ensure that customer’s expectations are always met * Communicate with Operations team on pending business; follow up on issuance requirements and issues that are faced * Maintain a health portfolio by achieving the expected persistency and renewal rates set. * Organize and coordinate agents’ schedules. * Research potential leads from business directories, web searches, or digital * Recruit, hire, and train new * Receive and report on all sales leads. * Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if * Track weekly, monthly, and quarterly performance and sales * Assist agents and team to meet and exceed goals through providing them with guidance, field support, motivation, coaching, trainings and sales technicalities. * Ensure high quality standards for the book of * Ensure renewals are being met in time and that their reports are being delivered to the management * Maintain a strong product knowledge in order to be equipped by the full basket of insurance plans that serve the customers’ needs * Maintain sales volume by tracking changing trends, economic indicators and competitors * Perform all other duties as assigned by Manager #### **Skills** * Bachelor’s degree in any field. * Minimum of 3\-4 years of experiences required. * One\-year in sales management is a plus * Good linguistic skills * Good people management skills. * Teamwork spirit and ability to interact with other departments. * High organizational and planning skills. * Very good written and verbal communication. * Excellent use of Microsoft Office. * Presentable. * Focused on customer service. * Persuasive and goal oriented. * Proactive and pursue continuous self\-development that stimulates personal growth opportunities. #### **Job Details** Job Location Mansoura, Egypt Job Role Sales Employment Status Full time Employment Type Employee #### **Preferred Candidate** Career Level Mid Career Residence Location Egypt Nationality Egypt

29PJ+G5F, Mahmoud Shaheen, Mansoura Qism 2, El Mansoura 1, Dakahlia Governorate 7652010, Egypt