**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** Provide technical support to products and customers and handle all related issues **Job Duties and Responsibilities:** Communicate with ACT system handling of complaints and warranty claimsMonitor the VOR buses and manage with the market teamCommunicate with the Engineering department and the factory for all the customer and product issuesProvide the training materials for the components supplier from external supplierProvide maintenance intervals and repair informationFollow up the service engineering of repair methods and the timings neededCommunicate with the customer to get the requirements and handle it in a good wayAdvise the management team regarding the availability of spare parts, options, high demand itemsFollow up the creation cycle of spare parts catalogueFollow up the creation cycle of driver hand bookFollow up the service engineering of repair methods and the timings neededManage supplier non\-conformances and Supplier Deviation Request (SDR) activities (internal and external suppliers)Support the customer for any requirementUndertake any additional tasks as required **Job Skills and Abilities:** Fluent English High Skills in Computer Applications Such As "AutoCAD, MS Word and Excel Problem\-solving skills Good time management skills Analytical and research skills Good communication skills **Qualifications:** BSC in Engineering (Mechanical, Power or Production) 0\-3 years of experience Technical background in Mechanical Processes