BlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem\-solving skills and strong technical knowledge will be invaluable in ensuring customer satisfaction and maintaining our reputation for quality service. ### **Responsibilities** * Serve as the primary point of contact for customer inquiries, technical issues, and support requests. * Diagnose and troubleshoot software issues, both independently and in collaboration with the development team. * Provide timely and effective solutions to customer problems, ensuring their satisfaction and success. * Document and track support tickets, issues, and resolutions in a CRM or support ticketing system. * Assist customers with product installations, configurations, and updates. * Offer guidance and training to customers on how to effectively use our software products. * Collaborate with cross\-functional teams, including developers and QA engineers, to address and resolve customer issues. * Identify trends in customer support requests and work to improve product usability and customer experience. * Stay up\-to\-date with product knowledge and updates to provide accurate and helpful assistance. **Requirements** * Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience in technical support, software support, or a similar role. * Strong understanding of software products and the ability to troubleshoot technical issues. * Excellent communication and interpersonal skills to interact effectively with customers. * Familiarity with customer support tools and CRM systems. * Strong problem\-solving and analytical skills. * Patience, empathy, and a customer\-centric mindset. * Willingness to learn and adapt to new software and technologies. * Ability to work independently and as part of a team. * Excellent communication and teamwork skills. * Detail\-oriented and committed to delivering high\-quality results.