Sahl is an exciting fintech company that aims to change the way people handle their day\-to\-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at its heart. Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal\-driven, encourages collaboration, and is eager to learn day in and day out. Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worth noting that Sahl provides a novel technology that enables customers to top up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers. The successful candidate will be the first line of defense for our developers, investigating and resolving tickets/issues for customers and merchants Requirements * Review transactions’ status and block fraud * Reading daily transaction logs * Resolve customer complaints or concerns * Resolve merchant complaints or concerns * Handle escalations with providers or merchants * Resolve any reconciliation issues * Reply to bank inquiries Qualifications * Strong problem\-solving skills * Excellent phone etiquette, verbal, written, and interpersonal skills * Ability to multitask, organize, and prioritize work * Graduate * Preferably has previous experience in a similar role * Excellent in English