**Additional Information** **Job Number**25175867 **Job Category**Rooms \& Guest Services Operations **Location**Sheraton Sharm Hotel Resort Villas \& Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, call identification, do-not-disturb, call forwarding, conference calls, calls relayed through a Telecommunications Device for the Deaf (TDD), and unregistered guest calls. Inform guests of any messages they have received. Monitor busy or unanswered lines, stay in contact with callers on hold to update their status, and offer to take messages. Receive, record, and relay messages accurately, completely, and legibly. Turn guest room indicator lights on and off as appropriate. Train guests on Internet access; transfer guests experiencing difficulties to the service provider’s customer support line. Test communication equipment to ensure proper functionality. Respond to special requests from guests with exceptional needs. Contact the appropriate person or department as needed to resolve guest calls, requests, or issues. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Dispatch bell staff or service personnel as needed. Comply with all company policies and procedures; report accidents, injuries, and unsafe work conditions to management; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them sincerely; assist people with disabilities. Speak clearly and professionally with others; answer telephones using proper etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. PREFERRED QUALIFICATIONS Education:High school diploma or equivalent from a General Educational Development (GED) program. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* By joining the Sheraton family, you become part of its global community. We’ve been a place to meet and connect since 1937. At Sheraton, employees create a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy working as a team and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join us in our mission to be "The Gathering Place of the World." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** the best version of yourself.