**Requirements and responsibilities** **Title: Technical Support Specialist.** **Key Responsibilities:** * Troubleshoot and resolve technical problems * documenting ticket actions and resolutions. * Classify, escalate and coordinate problem resolution. * Communicate with users, working to ensure rapid resolution and offering training to other end\-users * Supporting ERP systems (SAP \& MACOLA) integrated with applications * Performing basic SQL queries for resolving technical problems * Performing diagnostic tests and troubleshooting. * Training end\-users on hardware functionality (printers’ issues) and software programs. **Job Requirements:** * Outstanding knowledge of software maintenance * Excellent problem solving and analytical skills * Experience with the testing and maintenance of new and current software * Ability to tune performance of networks, databases, and software * Very good communication skills with customers * Ability to work in a team and co\-operate with them * SQL basic skills for simple queries * Crystal reports fundamentals