**About Bravo (previously Wasla):** Bravo is a fast\-growing fintech innovator transforming the way people shop. As we scale rapidly, we’re looking for a dynamic and driven Technical Support Engineer to join our team and play a pivotal role in shaping our product. If you thrive in high\-growth, fast\-paced environments and have a passion for building impactful products, this is the role for you. **Role Overview:** We are seeking a highly skilled and motivated Technical Support Engineer with a strong focus on managing third\-party integrations to join our fintech team in Egypt. The ideal candidate will be responsible for providing technical expertise and support for the seamless integration and maintenance of third\-party systems, ensuring a high level of operational efficiency and customer satisfaction. **Key Responsibilities:** **Integration Management:** * Collaborate with third\-party vendors and internal teams to design, implement, and maintain integrations. * Conduct thorough testing and validation of integrations to ensure seamless performance. * Monitor integration performance and proactively identify and resolve issues. **Technical Support:** Serve as the primary technical contact for integration\-related queries and issues. Provide timely and effective troubleshooting and resolution of technical problems. Develop and maintain documentation for integration processes and troubleshooting guides. Customer Engagement: Assist clients and partners with onboarding and configuring integrations. Educate customers on best practices for utilizing third\-party integrations. * Collect feedback to continuously improve the integration experience. **Collaboration and Communication:*** Work closely with software developers, product managers, and other stakeholders to ensure alignment on integration requirements. Communicate effectively with non\-technical stakeholders to explain technical concepts and solutions. Participate in cross\-functional meetings to share insights and updates. **Continuous Improvement:** * Stay updated with industry trends and emerging technologies relevant to third\-party integrations. * Identify opportunities to optimize and enhance existing integrations. **Qualifications*** Bachelor’s degree in Computer Science, Information Technology, or a related field. * 2\+ years of experience in technical support, software development, or a related field, preferably within fintech or a similar industry. * Proven experience managing third\-party integrations. * Proficiency in API integration, including REST and SOAP. * Strong knowledge of programming languages such as Python, Java, or similar. * Familiarity with database management systems (e.g., SQL, NoSQL). * Understanding of cloud\-based solutions (e.g., AWS, Azure, GCP). * Experience with monitoring and debugging tools. * Excellent problem\-solving and analytical skills. * Customer\-focused mindset with a commitment to delivering exceptional service.