Aufgaben TRP Processing and Programming: * Receive and process all dealers’ TRP parts and check supplied needed documents * Handle all keys and different control units (Ignition Switches EZSs, Steering Locks ELVs . . .) programing needed actions tracking in consideration to all required security measures * Diagnose keys and other different control units * Report vehicles as present for programming and other technical required actions * Lock and approve (enabling and disabling) keys tracks * Receive Dealers Visitors for TRP deliveries and ensure safety and that the procedures are being followed. * Provide administrative support for TRP ordering, documentation and ensure archiving procedures is established well. Technical Support and Dealers’ Communication: * Dealers’ technical support, finding the best basket of parts to push for any new model * Dealers’ technical support, finding the right part for a vehicle and any parts catalog related issue * Follow any customer complaints related to parts and finding possible solutions * Answer all customers’ inquiries regarding parts and programming technical issues through XSF * Support and cooperate with colleagues from other departments in technical issues. * Provide technical requirements, documentation and advisory needed for customs clearance or any process within the warehouse or logistics operation. Ordering Processing: * Create all new parts in the system (IDIS) and completion of any technical data and supersession Parts chaining. * Handle data maintenance and cleansing to guarantee smooth operation and process and effectively tracking of Inventory. * Provide the initial stock proposal for the ordering manager according to the vehicles’ sales plan and the parts types. * Coordinate with customer service departments in finding parts technical solutions and creating the best initial stock basket. * Review dead stock and verify the car's model and replacement possibilities and ensure linked on the system. VeDoc Editing and Modifying: * Modify and Record major assemblies (Engines, Transmissions, Axles, body shells . . .) and Control Units. * Modify and record paint codes/interior equipment. * Add and Delete codes, SAAs and or FO\-texts. * Correct and treat wrong and missing Locking Areas (Mechanical Locks, electronic Locks. * Communicate with GLC to Block/Record stolen vehicles with complying to Daimler regulations and reporting to Aftersales Director. Creating Navigation Activation Codes * Create navigation activation codes (License Key) for vehicles with Navigation Online, as per customers’ requests. * Issue required navigation license keys delivery notes and invoices. Customer Support (Backorder and Bottleneck Handling): * Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date. * Follow up on open opportunities and taking all necessary actions to speed delivery. * Answer to parts orders/orders cancellation. * Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis. * Handle weekly backorder inquires and communicate with logistics in finding solutions to speed delivery. Warehouse Management * Supervise and train blue collars for parts inspection during inbound and outbound process. * Responsible of part quality check within the warehouse and give technical support in respect to parts damages or acceptance criteria. * Support in expiry identification and DG goods identification for location management and scrap handling. * Working as a DG coordinator for LC Cairo ,Responsible for the handling the DG process and following the central requirements. Qualifikationen Training and qualification * Bachelor’s Degree in mechanical engineering or equivalent major from a reputable university. Technical knowledge * Detailed knowledge of Mercedes\-Benz spare parts systems. * Good technical / automotive understanding. * MS Office applications background (PowerPoint, Visio, Excel, Database). * Aware of standard operating procedures for Parts sales processes (Blue Print). Soft skills/individual competence * Self\-motive and dynamic. * Good analytical skills. * Excellent communication skills. * Ability to collaborate and work in a team. * Problem\-solving skills. * Conflict resolution skills. Experience * 2\-5 years of experience is required in related fields. Language * Fluency of spoken and written English language . KontaktMercedes\-Benz Logistics and Distribution Egypt LLC MEHAWELAT Road , ABOU RAWASH IND. ZONE12676 Giza Habiba Ghanem E\-Mail: habiba.ghanem@mercedes\-benz.com Bewerben KontaktMercedes\-Benz Logistics and Distribution Egypt LLC MEHAWELAT Road , ABOU RAWASH IND. ZONE12676 Giza Habiba Ghanem E\-Mail: habiba.ghanem@mercedes\-benz.com